Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Consumer Directed Care Coordinator (Bilingual In Spanish) #526

Expired Job

Elder Services Of The Merrimack Valley Lawrence , MA 01842

Posted 3 months ago

Elder Services of the Merrimack Valley, Inc.

Position Responsibilities:
The Consumer Directed Care (CDC) Coordinator is responsible for the initiation of the Consumer Directed Program (CDP) for consumers that are eligible for the program. The CDC Coordinator assists the consumer in understanding the process of being the employer of record. He/She also works as a liaison with the contracted Fiscal Intermediary, Northeast Arc, Care Managers, and GSSCs to ensure the highest communication is occurring in regards to the program.

Essential Functions: (Core duties or tasks that are fundamental and not marginal to the performance of the job)

  • Perform intake and orientation on new Consumer Directed Program referrals to enroll in the program and to instruct the consumer in the rules, policies, and regulations.

  • Provide functional skills training to instruct the Consumer/Surrogate in the basic requisites of an effective program of personal care services.

  • Instruct the Consumer/Surrogate on completing time sheets, understanding the medical issues and limitations of the Consumer and reviewing the responsibilities of the Consumer/Surrogate.

  • Instruct the Consumer/Surrogate on how to hire a new Consumer Directed worker, review paperwork for new hire and provide a new employee packet.

  • Keep current personal data, progress notes, service authorizations and tracking information in SAMS and case file.

  • Provide functional skills re-training to instruct the Consumer/Surrogate.

  • Addresses with Consumer/Surrogate any timesheet discrepancies and assists in resolving issues.

  • Completes, submits, and tracks all Consumer Directed Paperwork to Fiscal Intermediary.

  • Conducts CORI certification for new Consumer Directed workers.

  • Acts as a liaison with Fiscal Intermediary, Northeast Arc, Inc in regards to the Consumer Directed Services.

  • Tracks late timesheet submissions by consumers by reviewing monthly reports and following up with consumers as needed.

  • Lead in communication with all Primary Contacts within the agency who are affiliated and contracted for the Consumer Directed Program.

  • Other duties as assigned.

BA/BS in social work, human services or related field required; experience with Elders in a Health Care setting required. Strong written, verbal, computer and organizations skills required. Ability to multitask and detail oriented a must. Bilingual ability in Spanish is required.

Hours: 37.5 per week

Please Submit a Cover Letter and Resume


See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Mobile Associate Retail Sales Bilingual Spanish


Posted 1 week ago

VIEW JOBS 11/6/2018 12:00:00 AM 2019-02-04T00:00 Job Description Mobile Associate (MA) work as part of a Retail Team of Experts to bring the T-Mobile brand to life. They live and breathe T-Mobile! They're brand ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a fast-paced environment, where technology innovations, customer needs and the Retail experience are continuously evolving. They immerse themselves in meaningful connections with our customers, and their ability to build new and deepen existing relationships is unmatched across the wireless industry. They continuously work to build expertise in uncovering our customers' needs and have a passion to educate, demonstrate and recommend device and service solutions. This role is a learning role, where new experts are working with their team and proactively building skills and competencies, in preparation for the next level up as a Mobile Expert. Responsibilities Builds proficiency related to serving and selling to our customers, while providing a best in class customer experience and building loyalty by: * Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store. * Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store. * Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories to up and coming Internet of Things (IOT) devices. * Guide your customers through their purchasing experience thoughtful questions, informative answers and sharing your expertise. * Approaching service and sales needs with patience, honesty and empathy. Becomes skilled with and consistently leverages digital tools in interactions and onboarding to actively demonstrate: • How our ever expanding-coverage stacks up in our customer's neighborhood, providing them with a lightning fast LTE network! * Why T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected and go further. * How we're redefining how wireless is done, down to device and account inspection, review and troubleshooting. Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources. Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology. Builds relationships with and partners with T-Mobile employees across channels, including business and customer service to: * Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment. * Successfully identify and handoff small business leads. Qualifications * Passionate customer advocate with the desire to be yourself when connecting and having fun with our customers. * Desire to be a part of the game-changing T-Mobile store team. * Competitive drive and confidence to succeed in a fast-paced sales environment. * Willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues. * Effective at balancing customer experience and performance goals. Minimum Qualifications * 6 months of customer service and/or sales experience, Retail environment preferred * At least 18 years of age * Legally authorized to work in the United States * High School Diploma or GED * Work varied shifts, seven days per week, which may include evenings, weekends, and holidays * Written and verbal communication skills * Tech savvy * Demonstrated creative problem solving * Bilingual: Fluent in English and Spanish T-Mobile Lawrence MA

Consumer Directed Care Coordinator (Bilingual In Spanish) #526

Expired Job

Elder Services Of The Merrimack Valley