Consumer Direct Sr Home Lending Manager - Phoenix, AZ
Req #: 180089346
Location: Phoenix, AZ,US
Job Category: Relationship Management/Sales
Here at Chase, we focus on our customers first and foremost. Our employees are initiators, collaborators, and results oriented individuals.
They have a knack for looking at the details, and finding solutions to everyday challenges. . As a Chase employee, you'll be part of a company that makes a real difference every day for our customers, our communities and ourselves. We focus on customers' best interests and strive to exceed expectations by listening to and anticipating their needs. Our employees are empowered to put our customers at the center of all we do, focus on doing what's right, and create solutions that make their lives better.
Consumer Direct is a nationally scoped direct-to-consumer business with teams of Mortgage Bankers located in sales centers in Phoenix, Columbus, Downers Grove and Milwaukee.
Consumer Direct specializes in customer retention and new customer acquisition refinance transactions, purchase money mortgages, eCommerce originations, Corporate Relocation, and Home Equity in all 50 states. Leads for Consumer Direct are sourced from centrally managed direct mail, media advertising, cross sell efforts, statement programs, Chase.com, electronic newsletters, outbound lead sourcing, and other marketing efforts.
Leadership understanding how to best serve customers to build the business; setting high standards for excellence and results; clarifying expectations; holding others accountable; and motivating others to achieve/exceed targets and goals.
Lead Source/Program Management design, development and implementation of new programs for CD with internal and external focus on new business goals; working with internal and external resources
P/L responsibility and accountability of lead source Fundings, Price Exceptions, Expense Management, and Capacity planning
Technical Expertise in Telephony and IT with the ability to collaborate with internal peer functions and externally with vendors.
Collaborate with Legal/Complicance on the introduction of new business, product types, and sytems
Sales Development in all 50 states
Lead MB Sales in system implementations
This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators. As such, an employment offer for this position is contingent on JPMC's review of your criminal conviction history, credit report, information available through NMLS, and any other information relevant to a determination by JPMC that you demonstrate financial responsibility, good character, and general fitness for the position.
Note that any felony conviction within the last seven years will disqualify you from consideration for this position. Your continued employment in this position would be contingent upon compliance with Truth in Lending Act/Dodd Frank Loan Originator requirements.
In addition, this position requires National Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act of 2008. As such, upon active employment with JPMorgan Chase, you will be required to either register on NMLS, or to update your existing registration as necessary to grant access to and reflect your employment with JPMorgan Chase. Your continued employment in this position with JPMorgan Chase is contingent upon compliance with the SAFE Act, including successful registration immediately after your start date, and timely completion of annual renewal and required updates thereafter.
Any information obtained during the registration, update, and renewal processes or through NMLS notifications may impact your employment with the firm. Any of the completed information you provide during the Chase on-line application process may be transferred, on your behalf, to NMLS by JPMorgan Chase.
Please carefully review the information you provide to Chase for accuracy and consistency and with any current NMLS record, if applicable, before submitting. Further information about NMLS and registration requirements of registration can be found at: http://mortgage.nationwidelicensingsystem.org/SAFE/Pages/default.aspx.
Manage key Financial aspects of assigned lead source to include P&L accountability. Drive production by understanding the mortgage market, the competitive landscape, the Chase advantage, and the optimal utilization of the staff available; identifying viable and priority markets and tailor marketing strategies; owning the success of the front-line; monitoring the pipeline and sales forecasts; providing regular updates on business forecasts, goals and targets, competitor strategies, and marketing plans; and managing, negotiating, and providing support necessary to build the business and close top quality loans.Provide the leadership, oversight, and business marketing and product expertise necessary to meet/exceed lead source (internal lines of business) targets and objectives, build the brand, and enhance customer loyalty.Recruit, motivate, and coach a team of top performing Lending Managers and Mortgage Bankers to ensure 'best in industry' culture resulting in world class service, ongoing business development, marketplace leadership, and targeted results.
Communicate business priorities, procedures and objectives to the Sales team
Communicate horizontally and to senior management to develop and maintain internal partnerships and referral relationships by working collaboratively with all partners (e.g., Processing, Underwriting, Finance, Telephony, Marketing, Product, Credit Risk, Vendor, Product); and sharing information and expertise to identify market needs and sales strategies, provide top quality service, and meet/exceed objectives. Lead routine meetings as well as participate in Senior Management Business Reviews
Develop Business that leads to Market Share Growth and improved Lead Management/Lead Conversion across lead sources
Inform and promote corporate decisions and strategies by translating corporate programs/policies for local implementation; building buy-in for corporate initiatives through messaging and communication; and sharing information and insight about the market, competitive landscape, customer, and/or staff with corporate leaders/staff of key business initiatives and project management.
Performance Manage and continuously improve sales teams
Demonstrate ability to manage in a high volume changing environment
Jpmorgan Chase & Co.