At Ingersoll Rand we are passionate about inspiring progress around the world. We advance the quality of life by creating comfortable, sustainable and efficient environments. Our people and our family of brandsincluding Club Car, Ingersoll Rand, Thermo King, Trane, American Standard Heating & Air Conditioning and ARO - work together to enhance the quality and comfort of air in homes and buildings; transport and protect food and perishables; and increase industrial productivity and efficiency. We are a global business committed to a world of sustainable progress and enduring results. For more information, visit www.ingersollrand.com.
Ingersoll Rand is a diverse and inclusive environment. We are an equal opportunity employer, dedicated to hiring a diverse workforce; including individuals with disabilities and United States qualified protected veterans.
This role is critical in driving a great customer experience through the established account management teams. The position will act as a single source of contact for the customer. This level of contact will drive a high level of customer engagement and ensure customer satisfaction from initial product inquiry through the post delivery of the product. This will include the handling of all operational transactions and the coordination of order flow activities to ensure we meet our commitments to the customer. The role will directly engage with customers and facilitate growth by eliminating barriers to the order flow process. The position will utilize the MDI process and appropriate problem solving techniques to drive performance improvements across the organization.
De-escalates consumer calls by displaying empathy and active listening skills.
Accepts ownership of assigned escalation cases and resolves each case in a timely manner balancing customer satisfaction scores and shareholder assets.
Negotiates resolutions with consumers in a balanced manner utilizing the escalation team goodwill guidelines.
Maintains a working knowledge of brand product information, warranty, and policies.
Provides feedback towards continuous improvement by evaluation of processes and procedures. Responsible for suggesting methods to improve daily operations and efficiency to both internal and external customers.
Associate's Degree in Business, Marketing, Supply Chain or Finance. Bachelor's Degree preferred.
3-4 years of experience in a customer service, inside and/or outside sales preferably in an industrial environment.
Demonstrated ability to build strategic relationships within various levels of customer's organization.
Must have excellent verbal and written communication skills.
Demonstrated patience while actively understanding situations
High tolerance for stress and ability to maintain composure at all times
We are committed to helping you reach your professional, personal and financial goals. We offer competitive compensation that aligns with our business strategies and comprehensive benefits to help you live your healthiest. We are committed to building an inclusive and diverse culture that engages as well as values the different backgrounds and experiences of our employee, which, in turn, spurs innovation, generates creative solutions and enhances our customer relations.
If you share our passion for inspiring progressfor bringing about bold shifts in how people, economies and societies operatethen you belong with Ingersoll Rand. Progress begins with you.