Consumer Change Communications Specialist - Eden Prairie, MN Or Irvine, CA

Unitedhealth Group Inc. Eden Prairie , MN 55344

Posted 2 months ago

Energize your career with one of Healthcare's fastest growing companies.

You dream of a great career with a great company - where you can make an impact and help people. We dream of giving you the opportunity to do just this. And with the incredible growth of our business, it's a dream that definitely can come true. Already one of the world's leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives. We live for the opportunity to make a difference and right now, we are living it up.

This opportunity is with one of our most exciting business areas: Optum - a growing part of our family of companies that make UnitedHealth Group a Fortune 5 leader.

Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation and Performance.

The Consumer Change Communications Specialist will serve as the primary contact for coordinating collateral updates as well as ad hoc direct mail content support for OptumRx Consumer Marketing. You'll be responsible for ensuring content and creative work aligns with overall business goals and objectives. We're looking for a strong project manager and content editor with experience in managing multiple, concurrent projects and demonstrated ability to understand complex processes and ask insightful questions for defining communication requirements. In this role, you'll be part of transforming our engagement strategy for formulary, network, and drug recall outreach, creating partnerships with consumers to manage change and empower proactive navigation.

Primary Responsibilities:

  • Manage ad hoc mailing and collateral projects, including interfacing with requestors, modifying creative, and accounting for data-driven variability

  • Develop project calendars and manage to deadlines

  • Manage creative build and various rounds of revisions

  • Translate objectives in a well-articulated creative brief and provide clear and easy-to-understand creative direction to creative partners

  • Creative concept and message development based on requests from multiple internal stakeholders

  • Ability to receive/interpret/provide direction and feedback to manage the various rounds of revisions among internal stakeholders and agency partners

  • Follow the creative development process, including full marketing communication review, package up and route to stakeholders and finalize all approvals and feedback

  • Manage individual creative / project spend, including estimates and agency invoicing and tracking

  • Translate objectives into actionable, tactical work

  • Provide ad hoc input on specialized communications issues

  • Serve as a liaison to identify/align communications efforts across organizational lines

Required Qualifications:

  • Bachelor's degree (or higher)

  • 2 years of marketing or communications experience with a matrix organization

  • 2 years of copywriting or content editing experience

  • 2 years of project management or project support experience

  • Proficiency in Microsoft Office suite: Word (create/edit documents), Excel (create/edit spreadsheets), PowerPoint (create/edit presentations), Outlook (send emails and schedule meetings)

Preferred Qualifications:

  • Experience in pharmacy benefit management (PBM) or pharmacy care services industry

  • Bachelor's degree (or higher) in marketing, communications, business, journalism or English

Soft Skills:

  • Ability to be flexible and work with ambiguity; self-starter

  • Exceptional organizational skills with ability to manage multiple projects and effectively establish priorities

  • Proven ability to influence cross functional teams

OptumRx is an empowering place for people with the flexibility to help create change. Innovation is part of the job description. And passion for improving the lives of our customers is a motivating factor in everything we do.

If you're ready to talk about groundbreaking interactions, let's talk about what happens when a firm that touches millions of lives decides to gather results from millions of prescriptions every month and analyze their impact. Let's talk about smart, motivated teams. Let's talk about more effective and affordable healthcare solutions. This is caring. This is great chemistry. This is the way to make a difference. We're doing all this, and more, through a greater dedication to our shared values of integrity, compassion, relationships, innovation and performance. Join us and start doing your life's best work.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: UHG, OptumRx, healthcare, communications, marketing, copywriting


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