Consumer Care Specialist (M/F)

As a big leading multinational company, we are pushing boundaries in the world of traditional and digital strategies with a spark for genuine creativity. There are no two days alike and that's what gets us excited every morning. That means working here is challenging, invigorating, and rewarding. We are one group, but with many opportunities. Join us and became a part of a group of 158 nationalities speaking 58 different languages through 140 countries! Having 36 iconic international brands in our Group portfolio makes your adventure limitless!

Discover the world of L'Oréal by applying for:

Customer Care Specialist (m/f)

Based in our office in Belgrade

(fix-term contract, with possibility of extension)

YOUR ROLE:

We're looking for a new colleague (m/f) who will be the part of our Belgrade team, having the chance to work for the whole L'Oréal Adria Balkan region. Position of Customer Care Specialist requires independent, agile and communicative person who will be responsible for:

• Managing interactions across our brands' social media channels, live chat, phones and e-mails to offer an excellent consumer experience and create engaging conversations.

• Ensuring excellent customer service by providing detailed information about our products, brands and the Group.

• Closely cooperating with Marketing, Digital, Legal, Scientific & Corporate Communication teams.

• Reaching KPIs while ensuring the high qualitative standard of the service provided.

• Acting as an in-house consumer care insights expert who connects consumers to the business by generating actionable reports that lead to optimization and efficiency in performance.

YOUR JOB MISSION:

With us, you'll strive and drive. You'll try, might fail, try better to succeed. You will never do it alone, but with our inspiring teams. At L'Oréal, you get down to every task as if you're the leader of that project - no matter what your title says. We want you to grow beyond your limits by creating an environment where you are inspired to learn, to challenge the status quo and to make your ideas as best practice. We want to spread your wings by constantly exploring and upgrading yourself in various areas.

THE IDEAL PROFILE:

• Has between 2 and 5 year of similar experience

• Holds a high school diploma at a minimum (Bachelor's Degree is an advantage)

• Has excellent computer skills (Excel, Outlook)

• Has strong verbal and written communication skills

• Has strong interpersonal and organizational skills

• Is detail-oriented and an efficient multi-tasker

• Works with responsibility & autonomy

• Is native Serbian speaker

• Fluent in English language

• Knowledge of Bulgarian is an advantage

WONDERING WHO YOU WOULD WORK WITH?

Our L'Oréal Adria Balkan dream team is based throughout several countries (Bosnia&Herzegovina, Bulgaria, Croatia, Serbia and Slovenia), speaking more than 7 languages, and united towards one ambition - creating L'Oréal, for the future!

On this position, you would be based in Belgrade, but you would closely collaborate with passionate and engaged colleagues throughout all our countries, that are experts in their respective fields and that are driving excellent market performance results in a highly ethical, friendly, and inspiring environment!

We're proud to say that L'Oréal Adria Balkan region is winner of several "Zlatni indeks" awards in Croatia and recognized as one of top employers in Serbia with recognition "Vrh poslodavac"!

WHAT WE CAN OFFER YOU?

You might be a cosmetics junkie - or you might not. You can be an introvert or an extrovert. The point is, whoever we are, we are all a team and we're always here to help, celebrate and cheer one another! That's what makes the glue of L'Oréal: the people. But apart from that, we also appreciate and share our love for:

• Numerous opportunities for constant learning, with many online&offline educations!

• Our colleagues. They will be like your second family. P.S. we enjoy our team buildings and informal gatherings as well!

• Love for food. Fresh fruit for the breakfast? Many coffee machines (or space to cook your own turkish coffee!) and our cozy lunch spaces? Yes, we have it

• Our Share&Care program. It serves to offer numerous benefits to protect us and our health, to give us balance in personal life and workplace as well

• Flexibility. As simple as that - from flexible working hours, to possibility of remote working, to Sunny Fridays during the summer where we enjoy shorter Fridays!

• We don't have to mention working with top international brands in the business, and the most passionate professionals in the industry?

• The fact that there's (usually) no such thing as standard career path. Each of us has the opportunity to be empowered and to lead the change we want to see within the biggest beauty company in the world!

Find more about our projects & brands that we're so proud on, and our Adria Balkan region on this LINK!

OUR VALUES

Passion, innovation, entrepreneurial spirit, open-mindedness, quest for excellence and responsibility are in L'Oréal's genetic code.

If you are ready for this challenge apply by sending your CV and cover letter in English by 24.05.2024.!

Only short listed candidates will be contacted.

All applications will be treated in the strictest confidentiality.