Consumer Care Representative

Helen Of Troy Limited Chambersburg , PA 17201

Posted 3 weeks ago

Make an impact with outstanding products from world-class brands including our 7 leadership brands: OXO, Hydro Flask, Vicks, Braun, Honeywell, PUR, Hot Tools.

We have an immediate opening for a Consumer Care Representative based out of our Chambersburg, PA location.

What contribution will I make to Helen of Troy?

As a Consumer Care Representative, you will support our Housewares division. Serving as the first point of contact for our consumers, you will deliver excellent customer service. You will answer inbound phone calls and e-mails to identify and resolve our consumers' needs and provide information about our product line. You will utilize your excellent problem-solving, listening, communication, and customer service skills.

What will I be doing?

  • Greet consumers in a warm and friendly manner.

  • Manage inbound calls in a timely manner.

  • Rapidly learn new product functionality and educate consumers with the products' benefits and features.

  • Answer consumer inquiries regarding products and service questions; suggest information about other products and services.

  • Open consumer accounts by recording account information; maintain consumer records by updating account information.

  • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.

  • Interact with various departments on the consumers' behalf.

  • Multi-task between different consumer channels.

  • Make some decisions based on standard practices and procedures.

  • Receive incoming calls and make outbound calls

  • Record all calls in detail.

  • Maintain company standards during recorded calls to ensure high quality service.

What are the requirements for consideration?

  • High School Diploma or GED.

  • Strong phone and verbal communication skills.

  • Strong active listening skills.

  • Familiarity with CRM systems and practices.

  • Customer focused with adaptability to different personality types.

  • Ability to multi-task, set priorities, and manage time effectively.

  • Strong computer skills.

  • Ability to deal with angry or frustrated customers.

  • Ability to problem solve.

  • Ability to be a quick thinker, research, and troubleshoot.

  • Ability to work one of two shifts: 9:00 AM 6:00 PM EST or 11:00AM to 8:00 PM EST

  • Applicants must be eligible to work full-time in the United States.

To learn more about Helen of Troy, visit us at www.helenoftroy.com.

You can also find us on LinkedIn, Glassdoor, Facebook, and Twitter.

Helen of Troy is an Equal Opportunity / Affirmative Action Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

If you, as one of our employees or as an applicant for employment, have any questions about our Affirmative Action Plan, please contact Human Resources during regular business hours.

If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Human Resources at (915) 225-8000.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities and duties required of personnel so classified. Management retains the right to add or to change duties of the position at any time.


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Consumer Care Representative

Helen Of Troy Limited