Consumer Care Rep

Hasbro, Inc. East Providence , RI 02914

Posted 2 months ago

Consumer Care Representative works under the direction of the Consumer Care Manager. Responsible for handling a broad range of methods of contact and must be equally adept at accurately documenting consumer issues while providing World Class Service. Proven leadership that requires competency in all products, competency in all fundamental contact center transactions and an attitude that readily and positively adapts to change and innovation.

A day in the life as a Consumer Care Representatve:

  • Effectively communicate with consumers via telephone, email, online chat and written correspondence

  • Provide World Class Service with every interaction

  • Maintain an in-depth knowledge of all products and promotions

  • Identify and properly escalate potential trends

  • Ability to effectively multi-task

What you'll bring:

  • Demonstrated ability to meet/exceed individual statistical goals for 2-years

  • Minimum of 3-years in a call center or contact center environment preferred

  • Associates degree preferred or a combination of some college and equivalent work experience

  • Knowledge of Microsoft Office applications

  • Bi-lingual/multi-lingual in French Canadian or Spanish a plus

  • Proven leadership skills

  • Strong problem solving

  • Excellent Customer Service Skills

  • Strong interpersonal skills

  • Strong active listening and attention to detail

  • Excellent oral and written communication skills

  • Working knowledge of PC and Mac

  • Strong organizational and time management skills

  • Ability to work in a faced-paced environment

Hasbro (NASDAQ: HAS) is a global play and entertainment company committed to Creating the World's Best Play Experiences. From toys and games to television, movies, digital gaming and consumer products, Hasbro offers a variety of ways for audiences to experience its iconic brands, including NERF, MY LITTLE PONY, TRANSFORMERS, PLAY-DOH, MONOPOLY, BABY ALIVE and MAGIC: THE GATHERING, as well as premier partner brands. Through its entertainment labels, Allspark Pictures and Allspark Animation, the Company is building its brands globally through great storytelling and content on all screens. Hasbro is committed to making the world a better place for children and their families through corporate social responsibility and philanthropy. Hasbro ranked No. 5 on the 2018 100 Best Corporate Citizens list by CR Magazine, and has been named one of the World's Most Ethical Companies by Ethisphere Institute for the past seven years. Learn more at, and follow us on Twitter (@Hasbro & @HasbroNews) and Instagram (@Hasbro).

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Consumer Care Rep

Hasbro, Inc.