Consumer Care Analyst

Iconma, L.L.C. Hackettstown , NJ 07840

Posted 1 week ago

Consumer Care Analyst

Location: Hackettstown, NJ

Duration: 6 months with possible contract to hire

Description:

  • Oversee critical Consumer Care processes including management of contacts, nutrition information updates, labeling changes, input of Brand and Quality information for Knowledge Management System, new product launches, promotional campaign info, seasonal info (distribution & availability), etc.

  • Responsible for delivery of key annual performance metrics including service delivery (70% of Call Center contacts answered within 30 seconds) and exceptional customer satisfaction (survey score above 4.6). Partner closely with Consumer Care Call Center to ensure team has the training, tools and insights needed to meet all metrics each Period.

  • Manage relationships within broader Corporate Affairs team as well as key Brand and Quality associates, providing quarterly and ad hoc analytical and operational support by analyzing and reporting on consumer data, qualitative insights and trends to support the decision-making process and future innovation planning.

  • Analyze, interpret and report on consumer data quickly and proficiently on a daily basis, effectively escalating and communicating sensitive quality issues and identifying trends to ensure any product quality or safety issues are found and shared immediately to avoid consumer issues, brand reputation impact.

  • Exhibits exceptional excel technical skills working with key software tools/systems including BW, SAP, Nexus, Salesforce and HTML.

  • Actively develops and implements new value-added processes, ideas and systems with focus on integration of new social media tools and eCommerce support.


  • Note: May differ from the current job holder's own skills and experience.

Education & Professional Qualification:

  • Minimum 3-5-year business experience

  • Bachelor's Degree or equivalent

  • Desired 2+ years business experience in Consumer Care

Knowledge/Experience:

Passion for and ability to translate data into insights and trends to help drive improved business results.

Strong analytical abilities with graphical presentation skills and writing qualitative trend reports.

Effective relationship building skills to drive efficiency and influence with internal and external stakeholders.

Demonstrated organizational and project management skills.

Demonstrated excellent interpersonal and verbal/written/presentation skills.

Ability to work in an environment that is continuously changing.

Ability to work flexible hours and travel as required.

Ability to work independently and manage multiple assignments.

Position operates with minimal daily supervision.

Confidence to work with all levels of associates across business units.

Motivating Others/Conflict Management

Customer Focus/ Priority Setting

Generates and Deploys Insight with Impact

Manages & Deploys Knowledge

Analytical Excellence

Additional Job Details:

Lead orientation and feedback sessions as well as ongoing training programs to provide relevant business insights and direction for effective communication to our consumers.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Registered Nurse Wound Care

Atlantic Health System

Posted 7 days ago

VIEW JOBS 3/19/2019 12:00:00 AM 2019-06-17T00:00 Overview Currently, Atlantic Health System is seeking a Registered Nurse to work in our Wound Care at Hackettstown Medical Center location. This incredible opportunity is full time and will require the following working 8m to 4pm; a total of 37.5 hours a week. Responsibilities Essential Functions: Candidate will have the ability to utilize the nursing process to assess, diagnose, plan, implement and evaluate the plan of care for patients served. Through the model of Shared Governance, collaborate with all members of the health care team with a focus on promoting evidenced based care within a healing culture for the patient population served and their families.Candidate will demonstrate and embrace the PRIDE core values (Professionalism, Respect, Involvement, Dignity and Excellence) in every aspect of their job.Candidate must have excellent communication and computer skills. Other Essential Functions:  The Wound Care Nurse acts as a facilitator and provider of care to patients with abdominal stomas, wounds, fistulas, drains, pressure ulcers for both Acute Care and Ambulatory Patient Settings: * Provide Wound Care Consults and the development of the patients Plan of Care. * Obtains Patient Health History and collaborates with the interdisciplinary team to achieve healing. * Demonstrates Knowledge and skill in use of WOC equipment and products. * Performs/assist with procedure and treatments as per wound/ostomy protocols Qualifications Position Requirements: * Graduate from an accredited school of nursing * Valid New Jersey Nursing License * BLS/ACLS certification * Minimum of 1-2 years acute care/medical surgical nursing experience Atlantic Health System has created a Trusted Network of Caring™, delivering the right care, at the right quality, at the right time, at the right place and at the right cost. We aim to deliver the highest quality, safety and care combined the best experience for our patients and their families. We are confident that you will find success within Atlantic Health System, which has been named for the 11th year in a row to Fortune's "Top 100 Best U.S. Companies to Work For" list. We believe you'll find that our culture of collaboration and care exemplifies the value we place on our patients, their families and our employees. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status. Atlantic Health System Hackettstown NJ

Consumer Care Analyst

Iconma, L.L.C.