Interact with the consumer market to achieve new clients and expand relationships with existing clients. The Consumer Banking Representative will ensure the client's needs are achieved by conducting a thorough financial needs assessment and recommending the most appropriate products and services to fulfill the client's immediate and future financial needs. The Consumer Banking Representative will generate leads, build new and maintain existing client relationships within our client experience expectations. The Consumer Banking Representative is also accountable for servicing and profiling clients at the teller window.
Following the completion of onboarding training, Perform both Personal Banker and Teller functions in the delivery of efficient, accurate and professional service that defines a quality client experience
Interact with the consumer market to achieve new clients and expand relationships with existing clients in person, by telephone or e-mail
Sell, open and maintain all retail products and services of FMB and cross sell other FMB services to both new and existing clients
Maintain thorough knowledge of all bank products and services including pricing, bank policies and government regulations
Apply sales skills in creating value for FMB clients through needs based selling
Provide professional quality service and react appropriately to solve client problems to ensure that resolutions and follow-ups are completed in a timely and accurate manner to the client's satisfaction
Engage in outbound calling and needs assessment as assigned by the Branch Manager to generate qualified referrals and sales
Maintain a system of orderly follow-up by mail, telephone and e-mail with new and existing clients to generate additional business
Participate in branch activities including community events, call nights and promotional events
Make referrals to appropriate specialists including Commercial, Community Banking, Wealth Management, Mortgage, On the Job Banking
Achieve growth goals and client satisfaction objectives
Meet or exceed all established activity goals (face to face appointments), voice to voice calls etc. to drive sales and referral results
Adhere to all teller and banker related policies and procedures
Effectively manage and secure assigned teller cash drawer
Participate in all required training sessions for both compliance and other bank functions
Maintain adequate controls to ensure compliance with consumer protections regulations in defined area of responsibility
Implement and adhere to bank-directed policy and changes relating to regulatory amendments
The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities and qualifications may be required and/or assigned as necessary. This position requires regulatory compliance including finger printing and a background check.
REQUIRED EDUCATION, EXPERIENCE AND SKILLS:
College degree or commensurate experience in Retail sales and/or services
Proven ability to define and offer solutions to resolve problems
Ability to apply basic consultative skills when interacting with customers to determine their financial needs
Excellent communication skills/organizational skills; strong ability to manage multiple tasks
Proficiency with PC required
Subject to SAFE Act registration requirements
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
Please view Equal Employment Opportunity Posters provided by OFCCP here.
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.