Consumer Banking & Merrill Edge Market Leader

Bank Of America Corporation Valencia , CA 91354

Posted 6 days ago

Job Description:

The Consumer Banking & Merrill Edge Market Leader will manage a team that may be comprised of field-based Financial Solutions Advisors, Bank Financial Advisors, and/or Financial Center Managers and Relationship Managers. The leader will drive local strategies and tactics surrounding the client experience, client relationships and deepening, and operational excellence at the market and financial center levels. They will focus on developing and executing client-driven market strategies to drive operational excellence and client-deepening strategies while adhering to regulatory, securities and supervision laws, policies and procedures. The leader should be able to build partnerships across the organization, integrate and drive strategic management, and have experience in coaching and developing employees to deliver a client relationship oriented culture. This leader is responsible for holding all financial center associates accountable for operational excellence and for deepening client relationships by following established client relationship care processes and building robust Consumer and Enterprise partner relationships.

This role is a fully registered position with supervisory responsibility and will comply with all rules and regulations for registered and non-registered employees when coaching performance and behaviors. Series 7, 66, 9 & 10 (or equivalent) licenses are required.

Primary Responsibilities

  • Manage the day-to-day activities of team consisting of Financial Solutions Advisors (FSAs), Bank Financial Advisors (BFAs), and/or Financial Center Managers (FCMs) and Relationship Managers (RMs)

  • Translate strategy into actionable plans for the market, diagnosing team performance and financial center gaps in order to develop action plans to drive productivity

  • Execute consistently through formalized management routines

  • Monitor and inspect client management process

  • Build and manage relationships with local financial center partners (Consumer Lending, US Trust, GWIM, Small Business, etc.) to ensure referral flow and execution of business strategies (Note: while the creation and enhancement of partnerships across the company is encouraged, setting referral goals or targets for unregistered individuals for investment referrals to the broker dealer is not permissible)

  • Manage and execute end-to-end talent management process including market expansion, hiring, onboarding, proficiency of client management; perform performance reviews and provide constructive feedback and coaching

  • Supervise the investment and relationship deepening process, including recommendations of team members

  • Conduct financial center visits and reviews to visibly manage/inspect processes and ensure client and associate safety; compliance with financial center objectives, policies, procedures, and operations

  • Partner with Operations Manager and Admin Manager to ensure coordination and adherence of team members to operational, regulatory and supervision policies & procedures

  • Partner with Performance Manager to ensure that relationship deepening is being properly executed and that business objectives are being met

  • Partner with Supervision for Banking Oversight as needed (e.g. FSA/BFA Control Review Follow-up)

  • Ensure alignment of financial center resources to serve the core financial needs of clients

  • Adhere to regulatory and supervision policies and procedures when coaching and managing producer performance; enforce policies and procedures and ensure adherence of team members

  • Leverage best practices in order to remain up to date on all risk and regulatory requirements

  • Responsible for molding the behavior and performance of all team members, while maintaining adherence to applicable securities and regulatory laws, policies and procedures

  • Ensures enterprise complaint tracking process is executed and resolves all client issues that are elevated to supervisory level

  • Drive client management and relationship deepening routines

  • Manages and mitigates underperforming and declining results in the risk and client experience space; develops quality action plans and completes performance improvement process if appropriate for direct reports

  • Ensures associates are proficient in assisting and educating clients on how to conduct simple transactions via ATA, ATM, on-line and mobile capabilities; identifies Small Business/Commercial self-service opportunities

  • Manage licensing process for unlicensed RMs (as needed)

  • When applicable, responsibilities associated with leading licensed associates will include:

o Market Leader will act as registered principal of licensed associates and supervisor of the Office of Supervisory Jurisdiction ("OSJ").

o Delegate authority for supervisory activities through the Designation of Duties ("DoD") to a series 8 or 10 licensed teammate

o Manage the Office of Supervisory Jurisdiction with the assistance of one or more Administrative Managers and, where applicable, other Supervision personnel.

Required Skills

  • Series 7, 66

  • Supervisory licenses of an 8 (or 9 and 10 combined) or possess a Series 4, 24, and 53

  • 5 years of sales and/or bank operations experience

  • Proven track record of coaching and improving performance in others

  • Proactively builds trusted relationships with key partners/clients

  • Can quickly learn partners business, priorities, challenges, and goals

  • Can attract, recruit and retain an effective sales and operations team

  • Ability to serve as client advocate to resolve problems independently or escalate as needed with sense of urgency

  • Exercises good judgment and experience to make timely and effective decisions

  • Demonstrated success in building networks across and outside of organizations

  • Strong interpersonal skills, including the ability to easily engage others in dialogue, convey sincere interest in building/deepening relationships, and demonstrate a commitment to providing personalized service

  • Projects enthusiasm, optimism, and determination

  • Communicates clearly and effectively at all levels

  • Communicates strategic business plans and tactical sales goals to team members

  • Strong organizational skills including the ability to manage multiple responsibilities, prioritize, and delegate tasks

  • Strong financial and business acumen including experience in leading managers and interpreting financial reports to drive profitability

  • Ability to pass compliance requirements

  • Demonstrated ability to meet deadlines and excellent time management skills

  • Proficiency in computer skills and professional programs (e.g. Microsoft Office)

  • Travel required: Will vary depending on geography

Preferred Skills

  • Undergraduate college degree

  • Prior management experience

Posting Date: 04/15/2019

Location: Valencia, CA, VALENCIA BC, 23929 Valencia Blvd, - United States

Travel: Yes, 25% of the time

Full / Part-time: Full time

Hours Per Week: 40

Shift: 1st shift

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Merrill Edge Financial Solutions Advisor Development ProgramLa Valleys & Surrounding Areas

Bank Of America Corporation

Posted 2 months ago

VIEW JOBS 3/19/2019 12:00:00 AM 2019-06-17T00:00 Job Description: Few things impact people's lives as much as their finances. Make a difference where it counts by joining our industry-leading wealth management team at Bank of America and Merrill Lynch. We're looking for the next generation of financial advisors—those with a passion for people and drive to build a business that makes their financial lives better. Going beyond portfolios and investment strategies, you'll consider a client's entire, complex financial picture, and then guide them with advice and solutions to help them live their best financial lives. The Advisor Development Program will help you get the necessary training and guidance along a defined path to become the financial advisor you want to be. From marketing yourself to managing a practice, we'll equip you with everything you need as you move through the stages of development. The Financial Advisor Stage I role is the first step. At this stage, you'll earn the required licenses, start building the relationships that can shape your career, and be exposed to the products, platforms, and tools you need to serve clients. We'll help you * Get training and one-on-one mentorship from managers who are invested in your success. You'll enroll in our Consumer Academy to develop as an advisor. * Grow your network to eventually grow your business. Leverage our relationships with one out of two households in the U.S. Starting at a financial center, you'll interact with banking customers, small business owners and higher net worth clients alike. * Build connections. Work in the center of the financial universe, tapping into a range of experts, from mortgage lenders to investment analysts. * Provide end-to-end comprehensive advice. Deliver client reviews/presentations with confidence, including reviews of investment goals, and recommend wealth management strategies to help clients achieve their goals. * Get smart on core banking and investment solutions. Connect clients to all of the solutions we provide through Bank of America and Merrill Lynch to meet virtually all of their financial needs. * Obtain Series 7 & 66 (63 & 65 accepted, in lieu of 66) within 120 days—a requirement for the role. As an advisor, you can look forward to * Unlimited potential for financial growth * A strong referral base from across the business that will give you a leg-up on client acquisition * Robust marketing support to reach wider audiences with greater appeal * Ongoing professional development to deepen your skills and optimize your practice as the industry evolves and changes * Leadership opportunities, from leading client and conference seminars to mentoring junior associates You're a person that * Sets and accomplishes goals, achieving whatever you put your mind to * Is comfortable in a sales role, finding ways to nurture strong relationships with prospective clients * Communicates clear and confidently with customers from all walks of life * Works well with others and collaborates productively to get things done * Can manage complexity, prioritize tasks and execute in a fast-paced environment * Likes to learn on your feet, adapting to new information and seeking the right solutions for clients * Efficiently manages your time and capacity * Is thorough and will incorporate relevant regulatory due diligence into daily to-do's and long-term strategies for clients You'll be prepared if you have * Strong computer skills with an ability to multitask in a demanding environment * A bachelor's degree, or 1-2 years experience working in the financial service industry and/or a sales environment where goals were met or exceeded We're a culture that * Has a place for everyone committed to the work. We provide continuous training and developmental opportunities to help people achieve their goals, whatever their background or experience. * Believes diversity makes us stronger, so we can reflect, connect to and meet the diverse needs of our clients and customers around the world * Is committed to advancing our tools, technology, and ways of working. We always put our clients first to meet their evolving needs * Believes in responsible growth and has a proven dedication to supporting the communities we serve Posting Date: 03/18/2019 Location: Victorville, CA, SOUTH VICTORVILLE BC, 12682 Amargosa Rd, Bakersfield, CA, COLLEGE HEIGHTS BC, 2800 Oswell St, Bakersfield, CA, MING PLAZA BC, 3800 Ming Ave, Palmdale, CA, 38203 47th ST E (CA0253), San Luis Obispo, CA, SAN LUIS OBISPO BC, 1105 HIGUERA ST, Santa Maria, CA, SANTA MARIA BC, 2060 S BROADWAY, Santa Barbara, CA, NORTH SANTA BARBARA BC, 3790 State St, Reseda, CA, RESEDA BC, 18120 Sherman Way, Redlands, CA, REDLANDS MAIN OFFICE, 305 E State St, Thousand Oaks, CA, THOUSAND OAKS BC, 1440 N Moorpark Rd, Oxnard, CA, OXNARD MAIN OFFICE, 1855 N Oxnard Blvd, Camarillo, CA, EAST CAMARILLO BC, 5800 Santa Rosa Rd, Fontana, CA, NORTH FONTANA BC, 15092 Summit AVE, Oxnard, CA, RIVERPARK CENTER, 670 TOWN CENTER DR, City Of Industry, CA, CITY OF INDUSTRY BC, 150 N Hacienda Blvd, West Covina, CA, VALINDA BC, 1520 E Amar Rd, Van Nuys, CA, WOODMAN, 7255 Woodman Ave, Northridge, CA, NORTHRIDGE FASHION CENTER BC, 19240 Nordhoff St, Newhall, CA, NEWHALL BC, 24740 Valley St, Sylmar, CA, SYLMAR BC,, - United States Travel: Yes, 10% of the time Full / Part-time: Full time Hours Per Week: 40 Shift: 1st shift Weekly Schedule: Monday-Friday Open availability required + some Saturdays Bank Of America Corporation Valencia CA

Consumer Banking & Merrill Edge Market Leader

Bank Of America Corporation