Consumer Banking & Merrill Edge Market Leader

Bank Of America Corporation Valencia , CA 91354

Posted 6 days ago

Job Description:

The Consumer Banking & Merrill Edge Market Leader will manage a team that may be comprised of field-based Financial Solutions Advisors, Bank Financial Advisors, and/or Financial Center Managers and Relationship Managers. The leader will drive local strategies and tactics surrounding the client experience, client relationships and deepening, and operational excellence at the market and financial center levels. They will focus on developing and executing client-driven market strategies to drive operational excellence and client-deepening strategies while adhering to regulatory, securities and supervision laws, policies and procedures. The leader should be able to build partnerships across the organization, integrate and drive strategic management, and have experience in coaching and developing employees to deliver a client relationship oriented culture. This leader is responsible for holding all financial center associates accountable for operational excellence and for deepening client relationships by following established client relationship care processes and building robust Consumer and Enterprise partner relationships.

This role is a fully registered position with supervisory responsibility and will comply with all rules and regulations for registered and non-registered employees when coaching performance and behaviors. Series 7, 66, 9 & 10 (or equivalent) licenses are required.

Primary Responsibilities

  • Manage the day-to-day activities of team consisting of Financial Solutions Advisors (FSAs), Bank Financial Advisors (BFAs), and/or Financial Center Managers (FCMs) and Relationship Managers (RMs)

  • Translate strategy into actionable plans for the market, diagnosing team performance and financial center gaps in order to develop action plans to drive productivity

  • Execute consistently through formalized management routines

  • Monitor and inspect client management process

  • Build and manage relationships with local financial center partners (Consumer Lending, US Trust, GWIM, Small Business, etc.) to ensure referral flow and execution of business strategies (Note: while the creation and enhancement of partnerships across the company is encouraged, setting referral goals or targets for unregistered individuals for investment referrals to the broker dealer is not permissible)

  • Manage and execute end-to-end talent management process including market expansion, hiring, onboarding, proficiency of client management; perform performance reviews and provide constructive feedback and coaching

  • Supervise the investment and relationship deepening process, including recommendations of team members

  • Conduct financial center visits and reviews to visibly manage/inspect processes and ensure client and associate safety; compliance with financial center objectives, policies, procedures, and operations

  • Partner with Operations Manager and Admin Manager to ensure coordination and adherence of team members to operational, regulatory and supervision policies & procedures

  • Partner with Performance Manager to ensure that relationship deepening is being properly executed and that business objectives are being met

  • Partner with Supervision for Banking Oversight as needed (e.g. FSA/BFA Control Review Follow-up)

  • Ensure alignment of financial center resources to serve the core financial needs of clients

  • Adhere to regulatory and supervision policies and procedures when coaching and managing producer performance; enforce policies and procedures and ensure adherence of team members

  • Leverage best practices in order to remain up to date on all risk and regulatory requirements

  • Responsible for molding the behavior and performance of all team members, while maintaining adherence to applicable securities and regulatory laws, policies and procedures

  • Ensures enterprise complaint tracking process is executed and resolves all client issues that are elevated to supervisory level

  • Drive client management and relationship deepening routines

  • Manages and mitigates underperforming and declining results in the risk and client experience space; develops quality action plans and completes performance improvement process if appropriate for direct reports

  • Ensures associates are proficient in assisting and educating clients on how to conduct simple transactions via ATA, ATM, on-line and mobile capabilities; identifies Small Business/Commercial self-service opportunities

  • Manage licensing process for unlicensed RMs (as needed)

  • When applicable, responsibilities associated with leading licensed associates will include:

o Market Leader will act as registered principal of licensed associates and supervisor of the Office of Supervisory Jurisdiction ("OSJ").

o Delegate authority for supervisory activities through the Designation of Duties ("DoD") to a series 8 or 10 licensed teammate

o Manage the Office of Supervisory Jurisdiction with the assistance of one or more Administrative Managers and, where applicable, other Supervision personnel.

Required Skills

  • Series 7, 66

  • Supervisory licenses of an 8 (or 9 and 10 combined) or possess a Series 4, 24, and 53

  • 5 years of sales and/or bank operations experience

  • Proven track record of coaching and improving performance in others

  • Proactively builds trusted relationships with key partners/clients

  • Can quickly learn partners business, priorities, challenges, and goals

  • Can attract, recruit and retain an effective sales and operations team

  • Ability to serve as client advocate to resolve problems independently or escalate as needed with sense of urgency

  • Exercises good judgment and experience to make timely and effective decisions

  • Demonstrated success in building networks across and outside of organizations

  • Strong interpersonal skills, including the ability to easily engage others in dialogue, convey sincere interest in building/deepening relationships, and demonstrate a commitment to providing personalized service

  • Projects enthusiasm, optimism, and determination

  • Communicates clearly and effectively at all levels

  • Communicates strategic business plans and tactical sales goals to team members

  • Strong organizational skills including the ability to manage multiple responsibilities, prioritize, and delegate tasks

  • Strong financial and business acumen including experience in leading managers and interpreting financial reports to drive profitability

  • Ability to pass compliance requirements

  • Demonstrated ability to meet deadlines and excellent time management skills

  • Proficiency in computer skills and professional programs (e.g. Microsoft Office)

  • Travel required: Will vary depending on geography

Preferred Skills

  • Undergraduate college degree

  • Prior management experience

Posting Date: 04/15/2019

Location: Valencia, CA, VALENCIA BC, 23929 Valencia Blvd, - United States

Travel: Yes, 25% of the time

Full / Part-time: Full time

Hours Per Week: 40

Shift: 1st shift


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