Consumer Banking Market Leader - Hampton Rds - Peninsula

Bank Of America Corporation Hampton , VA 23669

Posted 1 week ago

Job Description:

The Consumer Banking Market Leader will manage a team comprised of Financial Center Managers and Relationship Managers. The leader will drive local strategies and tactics surrounding the client experience, client relationships and deepening, and operational excellence at the market and financial center levels. They will focus on developing and executing client-driven market strategies to drive operational excellence and client-deepening strategies, while adhering to regulatory, securities and supervision laws, policies and procedures. The leader should be able to build partnerships across the organization, integrate and drive strategic management, and have experience in coaching and developing employees to deliver a client relationship oriented culture. This leader is responsible for holding Financial Center Managers and Relationship Managers accountable for operational excellence and deepening client relationships by following established client relationship care processes and building robust Consumer and Enterprise partner relationships.

Primary Responsibilities

  • Manage the day-to-day activities of Financial Center Managers (FCMs) and Relationship Managers (RMs) to drive sales growth and operational excellence

  • Translate strategy into actionable plans for the market, diagnosing team performance and financial center gaps in order to develop action plans to drive sales productivity and risk management

  • Execute consistently through formalized management routines

  • Monitor and inspect client management processes

  • Build and manage relationships with local financial center partners (Consumer Lending, US Trust, GWIM, Small Business, etc.) to ensure referral flow and execution of business strategies (Note: while the creation and enhancement of partnerships across the company is encouraged, setting referral goals or targets for unregistered individuals for investment referrals to the broker dealer is not permissible)

  • Manage and execute end-to-end talent management process including market expansion, hiring, onboarding, proficiency of sales management; perform performance reviews and provide constructive feedback and coaching

  • Enforce policies and procedures and ensure adherence of team members

  • Conduct financial center visits and reviews to visibly manage/inspect processes and ensure client and associate safety; compliance with financial center objectives, policies, procedures, and operations

  • Partner with Operations Manager to ensure coordination and adherence of team members to enterprise operational policies and procedures

  • Partner with Performance Manager to ensure that relationship deepening is being properly executed and that business objectives are being met

  • Ensure alignment of financial center resources to serve the core financial needs of clients

  • Leverage best practices in order to remain up to date on all risk and regulatory requirements

  • Responsible for coaching the behavior and performance of all team members, while maintaining adherence to applicable securities and regulatory laws, policies and procedures

  • Ensures enterprise complaint tracking process is executed and resolves all client issues that are elevated to management level

  • Drive client management and relationship deepening routines

  • Manages and mitigates underperforming and declining results in the risk and client experience space; develops quality action plans and completes performance improvement process if appropriate

  • Ensures associates are proficient in assisting and educating clients on how to conduct simple transactions via ATA, ATM, on-line and mobile capabil

ities; identifies Small Business/Commercial self-service opportunities


Posting Date: 03/09/2019

Location: Hampton, VA, Coliseum Riverdale, 2030 Coliseum Dr, Williamsburg, VA, Williamsburg BC, 1801 Richmond Rd, - United States

Travel: Yes, 10% of the time

Full / Part-time: Full time

Hours Per Week: 40

Shift: 1st shift

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Consumer Banking Market Leader - Hampton Rds - Peninsula

Bank Of America Corporation