Consumer Banking Market Leader - Hampton Rds - Peninsula

Bank Of America Corporation Hampton , VA 23669

Posted 1 week ago

Job Description:

The Consumer Banking Market Leader will manage a team comprised of Financial Center Managers and Relationship Managers. The leader will drive local strategies and tactics surrounding the client experience, client relationships and deepening, and operational excellence at the market and financial center levels. They will focus on developing and executing client-driven market strategies to drive operational excellence and client-deepening strategies, while adhering to regulatory, securities and supervision laws, policies and procedures. The leader should be able to build partnerships across the organization, integrate and drive strategic management, and have experience in coaching and developing employees to deliver a client relationship oriented culture. This leader is responsible for holding Financial Center Managers and Relationship Managers accountable for operational excellence and deepening client relationships by following established client relationship care processes and building robust Consumer and Enterprise partner relationships.

Primary Responsibilities

  • Manage the day-to-day activities of Financial Center Managers (FCMs) and Relationship Managers (RMs) to drive sales growth and operational excellence

  • Translate strategy into actionable plans for the market, diagnosing team performance and financial center gaps in order to develop action plans to drive sales productivity and risk management

  • Execute consistently through formalized management routines

  • Monitor and inspect client management processes

  • Build and manage relationships with local financial center partners (Consumer Lending, US Trust, GWIM, Small Business, etc.) to ensure referral flow and execution of business strategies (Note: while the creation and enhancement of partnerships across the company is encouraged, setting referral goals or targets for unregistered individuals for investment referrals to the broker dealer is not permissible)

  • Manage and execute end-to-end talent management process including market expansion, hiring, onboarding, proficiency of sales management; perform performance reviews and provide constructive feedback and coaching

  • Enforce policies and procedures and ensure adherence of team members

  • Conduct financial center visits and reviews to visibly manage/inspect processes and ensure client and associate safety; compliance with financial center objectives, policies, procedures, and operations

  • Partner with Operations Manager to ensure coordination and adherence of team members to enterprise operational policies and procedures

  • Partner with Performance Manager to ensure that relationship deepening is being properly executed and that business objectives are being met

  • Ensure alignment of financial center resources to serve the core financial needs of clients

  • Leverage best practices in order to remain up to date on all risk and regulatory requirements

  • Responsible for coaching the behavior and performance of all team members, while maintaining adherence to applicable securities and regulatory laws, policies and procedures

  • Ensures enterprise complaint tracking process is executed and resolves all client issues that are elevated to management level

  • Drive client management and relationship deepening routines

  • Manages and mitigates underperforming and declining results in the risk and client experience space; develops quality action plans and completes performance improvement process if appropriate

  • Ensures associates are proficient in assisting and educating clients on how to conduct simple transactions via ATA, ATM, on-line and mobile capabil

ities; identifies Small Business/Commercial self-service opportunities

Requ

Posting Date: 03/09/2019

Location: Hampton, VA, Coliseum Riverdale, 2030 Coliseum Dr, Williamsburg, VA, Williamsburg BC, 1801 Richmond Rd, - United States

Travel: Yes, 10% of the time

Full / Part-time: Full time

Hours Per Week: 40

Shift: 1st shift


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Sales Lead Peninsula Town Center

Jill Acquisition LLC

Posted 4 days ago

VIEW JOBS 3/19/2019 12:00:00 AM 2019-06-17T00:00 Overview The Sales Lead supports the management team in achieving store sales and profitability goals by creating a positive and energetic store environment. The primary focus is to ensure a superior customer experience by acting as the sales floor leader and allowing management to focus on overall store leadership. Assists the management team in ensuring excellent visual merchandising and operational standards. In the absence of the Store Manager or Assistant Store Manager, the Sales Lead acts in the capacity of the manager on duty. Responsibilities Sales Generation and Performance Responsible for achieving individual and store sales and productivity performance goals: When acting in capacity as manager on duty, communicates store and individual goals to all associates and uses metric results to motivate and coach to behaviors Identifies and celebrates individual and team successes Builds customer loyalty by creating genuine connections with customers, achieving J Jill Credit Card and Email capture goals, and assisting with company sponsored outreach events Works with customers to resolve merchandise and customer service issues timely and effectively, ensuring positive customer experience and continued customer loyalty Coaches Store Team Promotes a positive and energetic store atmosphere of teamwork as well as individual associate contribution: Acts as a Sales Floor Leader and a role model to ensure all customers are delighted and segment selling goals are achieved Encourages store associates to try on new styles to enhance product knowledge, assist customers in building great outfits and project the J. Jill brand image Ensures customers are encouraged to try on items and associates are genuinely advising to help her build her wardrobe in the fitting room Assists in training new associates, with particular focus on product and customer experience Visual Merchandising Assists with planning and executing floorset and ongoing re-merchandising of store Ensures excellent visual standards are consistently maintained Replenishes the sales floor consistently to ensure all sizes and minimum standards are represented on the sales floor Operational Excellence When acting in capacity of manager on duty, adjusts weekly store schedules if needed to meet customer needs Utilizes company tools to ensure optimal daily floor coverage and zoning, as well as management of tasks Participates in all operational areas and functions including: knowledge and implementation of all company policies and procedures, marketing, product replenishment, markdowns and promotions, store cleanliness and backroom organization Assists with protecting company assets and reduce merchandise shrink by overseeing internal, external and administrative inventory processes according to company procedures Ensures compliance to company policies and procedures, and federal, state, and local employment laws to ensure a safe environment and protect company assets Performs all duties in the best interest of the company and brand Qualifications * Leadership qualities, training and team building skills * Excellent customer service skills with statistical track record in all areas of sales * Strong style, merchandising and wardrobing skills * Ability to clearly communicate goals and objectives to team * Entrepreneurial and creative * Treats everyone on the team with dignity and respect, and motivates through inspiring and encouraging leadership * 2+ years Women's Specialty Retail experience required, 1+ years in a store supervisory position preferred * Point of Sale and general Microsoft Office software experience * Experience in relevant Human Resource processes * Must have the availability to work during the majority of peak business periods, including Saturday and Sunday Jill Acquisition LLC Hampton VA

Consumer Banking Market Leader - Hampton Rds - Peninsula

Bank Of America Corporation