Consumer Banking Market Leader

Bank Of America Corporation Minnetonka , MN 55345

Posted 3 months ago

Job Description:

At Bank of America, we handle the finances of over 67 million client relationships every day, including helping them save, borrow and invest for today and for their future. We stand by our clients each and every day giving them the power to realize their personal financial goals and help make their financial lives better. If you join our team, we'll count on you to care for, advise and guide our clients when they need us most whether they're just starting out, buying a home, building a family or planning for retirement.

We're looking for the next generation of Consumer Banking Market Leaders - those with a vision for growing a long-term career, building relationships and working with a team of client professionals in one of over 4,000 locations nationwide. The Consumer Banking Market Leader role provides the opportunity to make a real impact, build a career in financial services and develop talent. The role is ideal for those with a passion for leading a team, operating as a business owner and driving a client-centric culture to make clients' financial lives better. As a Consumer Banking Market Leader, you'll leverage robust partner relationships along with enterprise strategies and tactics to manage and develop a team of Financial Center Managers and Relationship Managers. You'll lead your team in providing an exceptional client experience, understanding the needs of our clients and ensuring clients are introduced to and provided with the most appropriate solution to improve their financial lives.

From day one, you'll receive learning from our award-winning Academy at Bank of America, including hands-on practice, personalized coaching and dedicated support throughout your on-boarding experience. With demonstrated success, you'll have the opportunity to advance into roles such as an Operations Manager, Performance Manager, Region Executive and a variety of other senior leader opportunities across the organization with unlimited potential to grow throughout the company. The Academy will support you with dedicated programs, tools and resources throughout your career journey.

As a Consumer Banking Market Leader, you can look forward to

  • Building a successful career at Bank of America through world-class learning and on-boarding programs that set you up for success.

  • Growing in your current role through one-on-one coaching from Academy managers who are invested in your success and learning programs that help you excel, build new skills or take on additional responsibility. This includes ongoing professional development to deepen your skills and optimize your expertise as the industry evolves and changes.

  • Continuously learn and advance your career goals through intentional career paths to the next best role.

  • A benefits programs designed to meet the diverse needs of our employees at every stage of their life and help them plan for tomorrow.

  • Progressive workplace practices and initiatives that promote inclusion.

We'll help you

  • Use resources and innovative technologies to optimize the client experience.

  • Gain in-depth knowledge of clients' financial life priorities and connecting them to Bank of America solutions that meet their financial goals.

  • Lead a team and operate as a business owner by observing and coaching team and individual performance to collectively meet goals, establishing action plans as applicable.

  • Attract and retain talent by personally investing in talent through interviewing and hiring financial center employees.

  • Understand solutions we provide and build relationships with teammates and specialists to assist clients with financial needs.

  • Adhere to policies and procedures through education of regulatory policies, employee and client safety procedures and service delivery guidelines.

  • Ensure day-to-day activities comply with standards by observing and coaching teammates in customer service, operational procedures, transaction accuracy and client engagement.

We're a culture that

  • Believes in responsible growth and has a proven dedication to supporting the communities we serve.

  • Provides continuous learning and developmental opportunities to help people achieve their goals, whatever their background or experience.

  • Believes diversity makes us stronger, so we can reflect, connect to and meet the diverse needs of our clients and customers around the world.

  • Is committed to advancing our tools, technology, and ways of working. We always put our clients first to meet their evolving needs.

Required skills:

  • Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client.

  • Collaborates effectively to get things done, building and nurturing strong relationships with key partners/clients across and outside of organizations.

  • Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives.

  • Has 5+ years' of demonstrated experience with sales/bank operations and building, leading, managing and coaching a team.

  • Is confident in identifying solutions for clients based on their needs and can resolve problems independently or bring in others as needed.

  • Communicates effectively and confidently, and is comfortable engaging all clients.

  • Has the ability to learn and adapt to new information and technology platforms.

  • Applies strong critical thinking and problem-solving skills to meet clients' needs as well as escalate as needed with sense of urgency.

  • Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.

  • Can attract, recruit and retain an effective sales and operations team.

  • Efficiently manages your time and capacity.

  • Can manage complexity, prioritize tasks, delegate and execute in a fast-paced environment.

  • Can interpret performance results, find opportunities to drive success and hold others accountable to results.

  • Can be flexible to work weekends and/or extended hours as needed.

  • Travel required: Will vary depending on geography.

  • Is proficient in computer skills and professional programs (example: Microsoft Office).

  • Has the ability to pass compliance requirements.

Desired skills:

  • Experience in financial services and knowledge of financial services industry, products and solutions.

  • Has entrepreneurial spirit and is comfortable working in a fluid work environment, with routinely changing tasks

  • Experience in mortgage, small business, business development, retail or hospitality.

  • Experience working in an environment with individual and team goals where goals were routinely met or exceeded.

  • Undergraduate college degree.

  • Prior management experience.

  • Bilingual skills.

Shift:
1st shift (United States of America)

Hours Per Week:
40


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Product Director Wellness And Consumer Affordability

Unitedhealth Group Inc.

Posted 1 week ago

VIEW JOBS 2/14/2020 12:00:00 AM 2020-05-14T00:00 UnitedHealthcare is a company that's on the rise. We're expanding in multiple directions, across borders and, most of all, in the way we think. Here, innovation isn't about another gadget, it's about transforming the health care industry. Ready to make a difference? Make yourself at home with us and start doing your life's best work.(sm) Product Management Discipline: applies key strategies to improve and maintain market share of a new or existing product; understands the key indicators to assess product performance and inform decisions about product features and viability; develops and applies deep product expertise to credibly represent, manage and support product * Reviews whole portfolio and considers if products are still relevant based on business and market strategy; Makes recommendations and/or decisions on whether to maintain, invest, or end of life based on assessment * Analyzes data from KPIs and recommends appropriate actions; May direct others in data and metric requirements * Explains competitive landscape and how product fits into it; Owns product holistically; Anticipates what is happening in the market and plans and executes on insights learned; Translates data into a compelling business case and customer story * Uses creative thinking to solve problems; Challenges current thinking * Works with matrix partners to translate required capabilities into concrete operational processes and measurement plans; Interprets vision and translates into requirements for engineering teams; Validates requirements with marketplace via pilots and beta groups; Pro-actively identifies needs/priorities of audience and provides relevant information when sharing insights, including facts and explanation of decision-making criteria * Tells the story of the product both internally and externally; Provides subject matter expertise; Joins sales team on calls to offer expertise Market, Client and Customer Focus: Understands and translates market, client and customer market insights into product sales and go-to-market strategies * Demonstrates understanding of methods to gather market insights and analyze competitive landscape through partnership with Market Research and/or direct participation in key activities; Interprets and use the analyses to inform and recommend product strategy across the product lifecycle * Defines user/buyer characteristics; Translates buyer needs and decision criteria into actionable plans; Contributes to sales channel strategy development that aligns with customer business rhythms and activities; Has awareness of internal budget cycles * Has awareness of methodology for determining product/solution sizing; Translates broad market sizing and current penetration to product plans * Observes customer interactions with product; Dialogues with stakeholders on implications and modifications; Accurately represents customer needs with internal stakeholders; and in related plans Financial Acumen: understands general financial principles and what makes a product successful * Understands segments business practices and financial structures; Understands key profit and loss indicators; Links operational outcomes to financial outcomes; Reviews P&L and budget reports and interprets data including identification of both favorable and unfavorable variances, recommends and/or makes go/no go decisions; Articulates the financial impact and related risks to product; Prepares quality estimation with appropriate assumptions; Helps to evaluate other's forecasts and critically evaluates the information given * Identifies and accesses relevant data to build compelling business case in self-directed manner; Partners with finance to complete the cost/benefit analysis and track forecast to ensure the product is performing as expected * Identifies and assesses the impact of financial decisions; Translates assessment into capital request Technical Knowledge: demonstrates knowledge of technology trends and concepts and knows how to apply them to ensure credibility and trust, as applicable * Identifies opportunities to leverage technology to improve product capabilities; Shares learnings with others to influence change * Accurately translates technical terms and concepts to non-technical stakeholders; Effectively represents technical challenges and opportunities to external and internal stakeholders; Leverages insights to adjust timelines and resource allocation * Prioritizes roadmap and articulates a logical, iterative approach to delivering the customer solution; May serve as lead product manager in an Agile environment Relationship Management: builds and cultivates cross-functional, cross-enterprise relationships with internal and external stakeholders, effectively leverages them to gain support, buy-in and to enable action * Pro-actively analyzes internal and external networks; Builds strategic relationships based on current and future business needs * Identifies potential issues and pro-actively develops mitigation plans; Assists in removing obstacles, resolves conflicts and ensures alignment * Uses an understanding of the complex relationships among organization's leaders to facilitate successful outcomes; Uses an awareness and understanding of the organization's environment and culture when recommending strategies and seeking buy-in/support * Uses an understanding of the organization's processes, systems and policies to facilitate successful outcomes; Influences direction setting, facilitates decision making and resolves conflicts; Motivates stakeholders to support product vision and goals; Identifies success criteria and achieves consensus on strategies, requirements and roadmap Leadership: Thought leader; creates and shares a compelling vision; Takes accountability for decisions, actions and results for self and others; Leads and manages change; Strategic thinker * Clearly articulates vision and roadmaps; Leverages credibility--offering insights, guiding discussions, challenging the status quo and providing alternative solutions; Relates tasks/activities to overall product vision and strategy; Gathers multiple viewpoints, listens for understanding, seeks clarification and provides alternatives to achieve objectives * Holds self-accountable for meeting high performance standards and agreed upon deliverables, taking responsibility for outcomes of decisions and actions; Facilitates decision-making process across teams; Seeks input from others to identify and analyze options, selecting a course of action based on best fit with desired outcomes * Embraces and champions need for change; Provides tools to support change; Identifies and implements strategies to gather support and achieve adoption of change within own area of responsibility * Develops understanding of the long-range vision and establishes steps for the future; Analyzes options, assessing immediate and long-term impacts, and recommends possible courses of action Critical Evaluation: collects, analyzes and interprets information to evaluate solutions and inform business decisions and recommendations * Scans external resources for data relevant to the organization; Identifies decision points that can be informed by data and evidence * Identifies potentially misleading or flawed data; Uses logic, research and data to inform and support decisions * Objectively examines processes and policies in light of data * Applies data-driven knowledge and best practices from one situation to the next, as appropriate; Recommends changes based upon data to improve product Adaptable: assimilates quickly to new environments, exhibits flexibility and applies a continuous learning mindset in all aspects of work * Seeks feedback and identifies opportunities to modify processes; Assesses impacts of change and develops inclusive response * Leverages relevant data points and internal partners to frame an approach or proposed solution; Provides leadership to others to move forward You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: * Undergraduate degree * 10-15 plus years of experience in a large, complex and successful organization that has insurance products. Experience should encompass program development, General Management, Marketing and/or Product Management, along with high-level interface with external business vendors and partners. * Eight plus years of progressive management experience * Strong strategic focus, analytical, internal control and project -management skills * Ability to assess problems and implement solutions based on sound marketing, operational and financial principles * Proven experience managing and influencing effectively in a large, matrixed environment * Experience should include in-depth, hands-on experience in developing and implementing strategies that achieved profitable growth * Cross-functional experience in dealing with customers, products, brokers, pricing and competition Preferred Qualifications: * Post-graduate degree in business administration, Marketing or related field strongly preferred Careers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of health care. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life's best work.(sm) Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. Unitedhealth Group Inc. Minnetonka MN

Consumer Banking Market Leader

Bank Of America Corporation