Consulting Manager, Services Delivery

Build the future of data. Join the Snowflake team.

Snowflake Professional Services is the implementation and strategy experts for the Snowflake platform. We engage with customers at all phases of the customer journey to optimize, accelerate, and achieve business outcomes. Our teams of Solutions Architects and Services Delivery Managers demonstrate technical leadership everyday by writing code, constructing solution architectures, and guiding customers through decision paths to achieve impactful outcomes. We advise everyone from developers to senior executives on how best to utilize Snowflake to make their business successful. The Services Delivery Consulting Manager will lead and oversee the successful execution of ServiceNow projects, ensuring timely and high-quality delivery in line with client requirements. In addition, you will collaborate closely with project teams, providing guidance and expertise to achieve project objectives and deliverables.

AS A SNOWFLAKE SERVICES DELIVERY CONSULTING MANAGER, YOU WILL :

• Manage a team of Services Delivery Managers, providing oversight of their contributions to ensure the utmost quality in all aspects of project delivery.

• Mentor a team of Services Delivery Managers identifying strengths and growth opportunities for your team.

• Leverage your own project delivery expertise to assess the quality and value of your team's contributions.

• Act as the first level of escalation management for any and all delivery concerns related to your team.

• Recruit, hire, and prepare our future team members for success in their projects.

• Work with product and services sales teams to close growth opportunities and ensure effective execution of account and organization strategies.

• Facilitate knowledge sharing and cross team learning to ensure we are making each other the best.

• Work with other organizational leaders to influence our GTM strategies, leading initiatives and improvement where necessary.

• Maintain a 25% utilization target, owning your own strategic projects and acting as a billable oversight role where needed.

OUR IDEAL SERVICES DELIVERY CONSULTING MANAGER WILL HAVE :

• University degree in computer science, engineering, mathematics or related fields, or equivalent experience

• Minimum 10 years of experience working with customers in a pre-sales or post-sales role.

• Minimum 5 years of people management experience; experience mentoring, coaching and developing teams.

• Minimum 5 years of experience in selling or positioning professional services - scoping large projects, developing delivery estimates and proposals.

• Outstanding skills presenting to both technical and executive audiences, whether impromptu on a whiteboard or using presentations and demos.

• Ability and flexibility to travel to work with customers on-site up to 25% of the time.

AS A BONUS, A STRONG CANDIDATE WILL ADDITIONALLY HAVE :

• Experience in the services organization of a product company.

• Experience in a leadership position executing technical projects.

• Industry vertical expertise (Media, Financial Services, Healthcare, etc.)

• Project Management background and/or holding PMP certification or Agile certification.

Every Snowflake employee is expected to follow the company's confidentiality and security standards for handling sensitive data. Snowflake employees must abide by the company's data security plan as an essential part of their duties. It is every employee's duty to keep customer information secure and confidential.