Consulting-Et&P-Sap ISU Crm-Manager

Consulting

SAP ISU - MANAGER

Job role: SAP Customer Management Module Functional Lead Consultant (Front office Lead)

Key Responsibilities :

To work as SAP S/4HANA Customer Management Module utilities Functional Lead Consultant

Conduct client workshops

Requirement gathering and prepare design documents

System Configuration

Prepare Testing Scenarios and Test Scripts

Prepare Functional Specifications for custom developed functionalities

Identify cutover CMM tasks and provide hypercare support post Go Live

CRM Experience :

Should have 8-12 years of CRM functional implementation experience and atleast one project implementation in the utility industry

Proficiency and experience in SAP CRM technical conversion to S/4 HANA Customer Management .

Should have experience in following areas

• Good knowledge in SAP CRM (Sales and Service) and S/4 HANA Customer Management

• Good understanding in End to End Process of Utilities Industry

• Web Client UI CRM

• Interaction Center and Computer Telephone Integration

Should be able to demonstrate comprehensive understanding of CRM / ISU integration

Should have comprehensive knowledge of CRM ISU Data Model

Should have understanding of SAP IS-U modules like Billing, FICA, IDEX and Device Management

Professional Attributes :

A good communication

Leadership skills

Team handling skills

Client Management skills

Analytical skills

Presentation skills

Understanding on Agile methodology