The Consultative Sales Associate is responsible for enhancing the experience of members and driving profitable sales of Home Appliance area by providing proactive consultative sales assistance and support to the member, achieving department standards and goals, and performing sales-support activities to maintain a clean, in-stock, orderly and well-merchandised sales floor for conducting sales activities.
Takes ownership for enhancing the customer experience
Partners with selling and sales support associates to provide superior customer service (i.e., assist customers, answer phones) * Leverages technology in order to facilitate the customer experience
Completes customer transactions accurately and efficiently at point-of-sale
Executes consistent operational and selling processes (i.e., credit application process, ratchet repair program) * Optimizes credit, gift card, Shop Your Way Rewards and multi-channel opportunities (and, where applicable, Protection Agreements, Merchandise Replacement Agreements, and other miscellaneous income opportunities) * Educates customers on our Satisfaction Guaranteed return policy;
Assists in resolving customer issues
Assists with merchandise support tasks (i.e., fitting room maintenance, straightening merchandise) during non-peak hours
Adheres to merchandise protection standards
Uses basic internet navigation to access and print information/reports
Performs other duties as assigned
Basic reading, arithmetic, writing and oral communication skills
Basic internet navigation
Equal Opportunity Employer / Disability / Vet.
Sears Holdings Corporation