Consultant, Patient Services

Consultant Life Sciences- Patient Services

We are recruiting for Associate and Consultants in our growing Patient Services practice, which focuses on designing programs aligned to patient needs and building the infrastructure required to optimally deliver product support.

Recently named as one of PA's "Best Places to Work" for the second year in a row, Herspiegel Consulting is a management consulting firm focusing on the pharmaceutical and biotechnology industries. Our organization helps clients build successful brands from preclinical phases through launch and to formulate and implement brand-specific strategies and programs for in-line brands. Services include brand strategy, market assessment; brand positioning, launch planning, lifecycle management, thought leader identification and engagement, and identification/development of marketing programs and sales force training/communication.

This newly created client-facing position will collaborate with Herspiegel's various project teams, including marketing and market access and will be responsible for strategic design, market research, partnership evaluations, and ongoing program implementation support.

Essential Duties and Responsibilities:

• Strategic development of patient experiences and optimal program design components

• Lead client engagements and build long term client relationships, managing multiple projects simultaneously

• Data analysis, competitive benchmarking and primary market research review to formulate consolidated insights

• Development and management of complex patient service project implementation plans including, but not limited to, cross-functional client meeting coordination, status reporting, vendor/ agency management and tracking, timeline management, interdependency documentation, risk assessments and scenario planning

• Design program metrics & KPIs; and liaise with IT teams to draft associated patient service business rules and implement

• Development of client deliverables including business cases, therapeutic area landscapes, commercial launch plans, strategy documents, tactical plans, educational resources, meeting notes and others

• Motivate, coach and serve as a role model for project team members

• Own responsibility for work product quality and relevance to client decisions

• Contribute to thought leadership and innovation within client project

• Strategically apply non-personal marketing strategies/tactics (heavy emphasis on digital) and compliantly use it for patient services awareness/education

• Lead development of patient journeys across various disease states, compiling disparate sources of data/information/interviews/etc. into a simplified process that can be understood cross-functionally

• Stay current on patient services trends in pharma and on broader customer service best practices in other industries

Education, Experience and Skills:

• Minimum: Bachelors degree in neuroscience, psychology, business, or related science field (i.e., biology); MBA, MS, MPH, and/or PhD a plus

• 3+ years' relevant patient service, marketing, or market access experience, within the pharmaceutical industry including experience managing delivery of patient service or hub service programs

• Experience with behavioral psychology, patient agency work, or patient service IT implementation (i.e., Sales Force Health Cloud) are all pluses

• Experience diagnosing and resolving complex issues

• Proficiency with Microsoft Office required

• Experience with data visualization tools such as Tableau or MS Power BI is desirable