Consultant Manager - Software Implementation (Legal/E-Billing) - Remote Work From Home

Wolters Kluwer Glastonbury , CT 06033

Posted 2 weeks ago

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Consultant Manager

Software Implementation (Legal/E-Billing) - Remote Work from Home
R0027148

Job Description Summary:

The Consulting Manager is responsible for understanding the client business environment, eliciting requirements, and providing consulting and solution advice to clients on implementation strategy based on industry knowledge and best practices. Will serve as the main point of contact for client requirements gathering and software configuration design prior to development.

Job Qualifications (Minimum):

Travel: Ability to travel up to 25%
Experience: Minimum 5 years of experience in implementing and supporting technology solutions, gathering requirements, conducting client interviews and effective meetings, and providing value-add services preferably in corporate legal departments
Minimum of 1 year of experience with Completing applications configuration based on client requisitions
Minimum of 1 year configuring Passport and T360 or similar product SaaS-based applications
Minimum of 1 year of experience with e-billing implementation
Minimum of 1 year of experience with matter and spend management implementation
Minimum of 1 year configuring server-based applications
Minimum of 2 years of experience as a senior level business consultant
Completing applications configuration based on client req
Ability to work with virtual teams across multiple time zones
Experience implementing and integrating with ERP systems
Experience teaching and delivering end user training on technical solutions
Experience working with relational databases
Experience in gathering requirements related to data loads
Experience managing multiple external clients
This role is Fully Remote and must be legally authorized to work in the USA | #LI-Remote

Preferred Experience Knowledge, Skills, or Certifications (Minimum):

Ability to adapt to change and maintain a positive attitude
Demonstrated success as a results-oriented self-starter requiring minimal supervision
Strong organizational, multi-tasking and time management skills
Education: Bachelor's degree required preferably in business, finance, accounting, MIS, computer science or a related field

Essential Duties and responsibilities:

Organizational Responsibilities

Manage Configurations across multiple projects
Align with Project Managers on scope of project specific to Consultant's responsibilities and deliverables
Provide oversight and peer guidance to consultant pool
Assist the Director and Associate Director
Build upon consultant, legal and product knowledge to:
Architect Client Design Deliverables
Provide new hire shadowing

Project Delivery Responsibilities

Translate business requirements and process into product design delivery.
Architect solutions based on client's needs by utilizing established ELM Solutions methodologies and tools, industry experience and best practices
Analyze client's existing systems of record to create data conversion mappings into ELM Solutions core products
Document functional requirements and partner with the development team to translate into technical requirements
Gather and document reporting requirements
Completing applications configuration based on client req
Passport and T360 or similar product
Lead user acceptance testing and production support tickets
Act as the senior client advocate and problem solver throughout the implementation process
Review and validate deliverables from development team and quality assurance resources against requirements and provide feedback
Coordinate activities and communication of requirements with internal and external teams

Project Operations Responsibilities

Assist the program manager in tracking project delivery
Assist program manager in identifying and challenging scope and work estimates that seem extraordinary, providing acceptable alternatives as needed
Communicate functional or scope risks against statement of work to program manager in a timely manner
Provide a successful and seamless hand off of client to customer support
Perform quality assurance tasks when needed
Understand project management and quality assurance best practices
Foster team spirit within the team and across teams within the department
Attend seminars and web events to maintain professional and industry knowledge
The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They are not intended to be an exhaustive list of all duties and responsibilities and requirements.

Additional Information:

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available - https://www.mywolterskluwerbenefits.com/index.html

Other Job Titles: BI Consultant, Business Analyst, BI Analyst

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