Consultant Manager - Software Implementation (Legal/E-Billing) - Remote Work From Home

Wolters Kluwer Glastonbury , CT 06033

Posted 2 weeks ago

Consultant Manager

  • Software Implementation (Legal/E-Billing) - Remote Work from Home
  • R0027148

Job Description Summary:

The Consulting Manager is responsible for understanding the client business environment, eliciting requirements, and providing consulting and solution advice to clients on implementation strategy based on industry knowledge and best practices. Will serve as the main point of contact for client requirements gathering and software configuration design prior to development.

Job Qualifications (Minimum):

  • Travel: Ability to travel up to 25%

  • Experience: Minimum 5 years of experience in implementing and supporting technology solutions, gathering requirements, conducting client interviews and effective meetings, and providing value-add services preferably in corporate legal departments

  • Minimum of 1 year of experience with Completing applications configuration based on client requisitions

  • Minimum of 1 year configuring Passport and T360 or similar product SaaS-based applications

  • Minimum of 1 year of experience with e-billing implementation

  • Minimum of 1 year of experience with matter and spend management implementation

  • Minimum of 1 year configuring server-based applications

  • Minimum of 2 years of experience as a senior level business consultant

  • Completing applications configuration based on client req

  • Ability to work with virtual teams across multiple time zones

  • Experience implementing and integrating with ERP systems

  • Experience teaching and delivering end user training on technical solutions

  • Experience working with relational databases

  • Experience in gathering requirements related to data loads

  • Experience managing multiple external clients

  • This role is Fully Remote and must be legally authorized to work in the USA | #LI-Remote

Preferred Experience Knowledge, Skills, or Certifications (Minimum):

  • Ability to adapt to change and maintain a positive attitude

  • Demonstrated success as a results-oriented self-starter requiring minimal supervision

  • Strong organizational, multi-tasking and time management skills

  • Education: Bachelor's degree required preferably in business, finance, accounting, MIS, computer science or a related field

Essential Duties and responsibilities:

Organizational Responsibilities

  • Manage Configurations across multiple projects

  • Align with Project Managers on scope of project specific to Consultant's responsibilities and deliverables

  • Provide oversight and peer guidance to consultant pool

  • Assist the Director and Associate Director

  • Build upon consultant, legal and product knowledge to:

  • Architect Client Design Deliverables

  • Provide new hire shadowing

Project Delivery Responsibilities

  • Translate business requirements and process into product design delivery.

  • Architect solutions based on client's needs by utilizing established ELM Solutions methodologies and tools, industry experience and best practices

  • Analyze client's existing systems of record to create data conversion mappings into ELM Solutions core products

  • Document functional requirements and partner with the development team to translate into technical requirements

  • Gather and document reporting requirements

  • Completing applications configuration based on client req

  • Passport and T360 or similar product

  • Lead user acceptance testing and production support tickets

  • Act as the senior client advocate and problem solver throughout the implementation process

  • Review and validate deliverables from development team and quality assurance resources against requirements and provide feedback

  • Coordinate activities and communication of requirements with internal and external teams

Project Operations Responsibilities

  • Assist the program manager in tracking project delivery

  • Assist program manager in identifying and challenging scope and work estimates that seem extraordinary, providing acceptable alternatives as needed

  • Communicate functional or scope risks against statement of work to program manager in a timely manner

  • Provide a successful and seamless hand off of client to customer support

  • Perform quality assurance tasks when needed

  • Understand project management and quality assurance best practices

  • Foster team spirit within the team and across teams within the department

  • Attend seminars and web events to maintain professional and industry knowledge

  • The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They are not intended to be an exhaustive list of all duties and responsibilities and requirements.

Additional Information:

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available -

Other Job Titles: BI Consultant, Business Analyst, BI Analyst

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Consultant Manager - Software Implementation (Legal/E-Billing) - Remote Work From Home

Wolters Kluwer