Consultant

Job Description (Posting).

Strong communication skills Strong working experience in Enterprise Datacenter Environment Respond to VxRail dial home s Handle all VxRail hardware related issues including SR s tickets directly with Dell Identify and manage maintenance of vSAN disk issues on VxRail Handle VSAN capacity notifications on VxRail Strong experience with VMware Cloud foundation(VCF) on Vxrail SDDC Platform administration for VCF (ESXi, VXRAIL, VSAN) Strong experience with VMware Cloud foundation(VCF) on Vxrail SDDC Patching & upgrade for VCF and non VCF VxRail nodes Patching & upgrade for VCF components via SDDC manager including SDDC manager, vCenter, NSX Good Knowledge on setting up and administration of VMware NSX Good Knowledge on disaster recovery solution like VMware Site recovery manager Good Understanding of file & Block Storage protocol including FC,FCoE,ISCSI,NFS & CIFS Strong knowledge on vSAN Storage & Concept of different Storage solutions In-depth knowledge of Software defined architecture consolidation compute ,Storage, Virtualization & management Free up capacity on vSAN based on alerts and recommendations Host reboot and maintenance mode activities Build and maintain virtual appliance (ISO, OVA, OVF), capacity add/remove Coordination/Troubleshooting with backup team for restore of SDDC manager, NSX, VxRail manager including vSAN, ESXi and VM appliances Ability to work on complex issue where analysis of situation or data requires an in-depth evaluation and may require collaboration across multiple teams Troubleshooting day-to-day system issues Good understanding of ITIL process and concepts Good understanding of Agile Methodology Willing to learn and work on customized tools and technologies present in the environment Willing to work in 24x7 multi shift support environment (1.) To adhere to quality standards, regulatory requirements and company policies (2.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (3.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans. (4.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (5.) To provide support for on call escalations orL3 level support and doing incident and problem management (6.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives.