Consultant

Job Description (Posting).

Responsibilities Adhering to SLAs.Handling tickets / requests.Troubleshooting technical issues.Perform root cause analysis.Defining processes and ensuring that the processes are adhered to.Ensure maximum uptime according to the SLA.Understanding of Multi-geo support environment.Improves and maintains customer and its employee(s) satisfaction.Oversees and is responsible for successful completion of installation configuration and migration.Responsible for building / maintaining a test environment.Suggests new technologies and design changes.Monitoring and maintaining SLA requirements by the team members.Mentoring / Training Team MembersTesting / Auditing/processes as required from time to time.Identify Skill gaps and plan for training / knowledge updating.Technology Knowledge Router

• Cisco, AristaSwitch Cisco and AristaWLAN Access Points Cisco WLAN Appliance Cisco Load Balancers

• F5SDN Fotinet SD-WANQualifications 1. Min 10+ years of Network administration experience in large enterprise environment.2.
  
  Should have Cisco and other industry standard networking certifications. 3. Extensive experience in System Fault Tolerance, Networking Designing, Business continuity and Disaster recovery4. Expertise in the analysis, implementation, troubleshooting & documentation of LAN/WAN architecture and good experience on IP services. 5.
  
  Excellent communication skills (Verbal and Written) 6. Experience in representation in Change Advisory Board (CAB) meetings 7. In depth understand and troubleshooting skills for data centers Technologies (vPC, VDC, OTV, FEX) 8.
  
  Expert level knowledge of troubleshooting, implementing, optimizing and testing of static and dynamic routing protocols such as EIGRP, OSPF, BGP and ability to interpret and resolve complex route table problems.9. Excellent hands-on experience on Cisco, & Arista devices (Routers, Switches L2/L3, Firewalls etc.)10. Excellent hands-on in Cisco WLC/Meraki 11.
  
  Handling escalated troubleshooting calls related with Routing, Switching, Wireless, Firewalls & VPN 12. Excellent hands-on experience on Cisco Nexus Series of switches, Arista series & Fortinet Firewalls .13. Excellent hands-on experience on Wireless LAN technologies Cisco and Juniper Mist 14.
  
  Network Management tools Solar Winds, 15. Application Load balancers F5 Big IP LTM/GTM or any other related tools 16. Hands-on experience of implementing & Troubleshoot of Infoblox solutions such as IPAM/DHCP/DNS/vDiscovery 17.
  
  Hands on Experience on DHCP scope creation, DHCP option management understanding about servers, and windows platform.18. Should have Experience in designing POA for complex Change/Project. knowledge in preparing RFO, RCA's, documentation, Knowledge BanSoft Skills Excellent communication and conversation skills (Verbal and Written) Good documentation skills Should have excellent customer handling skills Able to handle high pressure situations.High level of acceptance Can drive HCL s value and its methodology. Certifications ITIL v3 /v4 CCIE -R&S or equivalent associate OEM specific Expert level certifications (Cisco, Arista) (1.) To adhere to quality standards, regulatory requirements and company policies (2.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (3.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans. (4.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (5.) To provide support for on call escalations orL3 level support and doing incident and problem management (6.) Work on value adding activities such Knowledge base update and management,