Consultant

Job Description (Posting).

Job Description L2+

Mandatory Experience: VMware Velocloud SD-WAN, Cisco Routing, Switching (Arista and Cisco), Aruba Wireless(WLAN), ClearPass, Load Balancer, NetScaler, and Zscaler.

The position of Network Data L2+ is responsible for ongoing network operations management to provide 24x7 support.

The ideal candidate must have deep experience in networking technologies, such as routing including hands-on experience with running routing protocols like BGP, EIGRP, and OSPF; Load Balancer (F5); switching; wireless networking; managing heterogeneous environments; generating metrics related to network performance, capacity, and availability. The candidate should also have a strong background in network performance management, service delivery, and strategic operations planning, with a strong technical orientation and creative problem-solving skills.

Key responsibilities include:

This is a hands-on technical role.

Provide tier 2+ (Professional level) operational support to resolve critical business issues that require deep network troubleshooting techniques and performance analysis.

Independently own the Network Infrastructure support, solve complex issues, and suggest design modifications as appropriate.

The resource must have good and extensive knowledge and hands-on experience with Aruba Wireless.

The resource must have experience in LAN switching, including troubleshooting various LAN-related issues like VTP and STP, and should be familiar with packet capture on various platforms.

Must have worked on multiple routing technologies and be able to resolve issues related to BGP, EIGRP, and OSPF.

The Resource must have knowledge of VMware Velocloud SD-WAN.

Knowledge of maintaining DHCP servers.

Knowledge of various NAC and security tools, including Aruba ClearPass.

Must have prior experience in managing Zscaler, including ZIA and ZPA.

Perform monitoring and maintenance of the overall environment working with experienced team members.

Perform change controls. Update process documentation and team portals.

Participate in troubleshooting, capacity planning and analysis, performance analysis, and Root Cause Analysis.

Communicate with peers and managers regarding system issues and participate in 24x7 on-call rotations.

Automate operational tasks to simplify and enhance process robustness.

Ability to handle multiple complex tasks in a dynamic environment, with tight deadlines concurrently.

Manage network service providers and matrixed resources.

Refresh heat-maps and operations plans for campus networks, and all WAN, LAN, and WLAN connectivity.

Monitor and analyze statistical data to develop improvement plans for network and application performance.

(1.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (2.) To provide support for on call escalations orL3 level support and doing incident and problem management (3.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives. (4.) To adhere to quality standards, regulatory requirements and company policies (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (6.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans.