Consultant

Job Description (Posting).

Workspace Virtualization Engineering & Operations (Citrix Administrator Engineer) L3Education & Experience Requirements Skills Requirement Excellent Communication skills (Written and Verbal) Education - Bachelor or higher degree 7-13 years experience in working in IT services organization At least 3 years experience working in an environment where ITIL processes are implemented In client facing role(s) for at least 2 years providing third level support for a windows desktop environment. Experience in being part of a Global support team Mandatory skills A general expertise working in virtualized environments using Citrix Expertise in Xenapp/XenDesktop MCS Process Expertise in Microsoft (W365 & AVD) technologies Expertise in designing and implementing enterprise Microsoft W365/AVD and Citrix XenApp/Citrix cloud hosted solutions in Azure, AWS and on prem environments Experience with Citrix Application Delivery Controllers (Netscalers) Expertise with thin client technologies, preferably IGEL and HP hardware Knowledge of Windows Active Directory Domains integration with networking, Group Policy, Anti-Virus applications, DHCP, DNS, and WINS.

Good scripting skills using PowerShell/Python/C++ Extensive troubleshooting skills, with experience in using tools such as CDFtrace, Process Explorer and Process Monitor Good to have skills but not mandatory A good understanding of Active Directory, Group Policy Good knowledge on FS Logix A good understanding of SCCM ITIL v3 Foundation Knowledge of Azure and AWS cloud fundamentals Experience automating processes with Service Now Automated Workflow Configuration and Orchestration, understanding of Automation Architecture Experienced / comfortable with collaborating via email and verbally providing 3rd level support to 2nd level support teams. Certifications, Nice to have CCAV/ CCPV / MCSE High Level Role Responsibilities Identify processes that should be automated and then design and implement solutions troubleshoot escalated issues and recommend solutions that Engineering can develop and proactively deploy to many/all users Sunday Post-Deployment Rotation: will require you to work 1 Sunday per month, while taking the following Wednesday off Provide expertise in troubleshooting and identifying problems in support of on-call persons with Level 2/3 expertise. Available on call to assist with major incident / outage resolutions Own and Drive Service/Process Improvements Clear and concise Documentation Should be flexible working in shifts to support 24/7 model and on-call support. (1.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (2.) To provide support for on call escalations orL3 level support and doing incident and problem management (3.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives. (4.) To adhere to quality standards, regulatory requirements and company policies (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (6.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans.