Consultant

Job Description (Posting).

Bachelor's degree or equivalent experience/relevant certification in business management or information systems management required. 8+ years of professional IT experience with increasing supervisory experience. Comprehensive experience in analyzing complex functions, procedures and problems to find creative, logical and appropriate solutions required.

Experience managing Active Directory policies required.

Extensive knowledge of PC operating systems and registry management required. Comprehensive understanding of PC hardware, software, operating systems, directory services, printing and applications required.

Experience with wireless device management required Experience with software distribution systems required.

Experience in hardware and software design, installation, configuration, maintenance, and troubleshooting required Experience with Anti-virus management consoles and troubleshooting required. 24 x 7 x 365 support requirements. Available to work after hours and weekends, as required.Preferred MCA or MCSE certification by accredited facility preferred Experience with Anti-spy-ware solution preferred. ITIL or formal Service management training preferred. (1.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (2.) To provide support for on call escalations orL3 level support and doing incident and problem management (3.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives. (4.) To adhere to quality standards, regulatory requirements and company policies (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (6.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans.