Consultant

Job Description (Posting).

Organizational Change Management consultant

About the job

Working with clients in various industries, you will contribute to a wide array of projects in support of digital transformational initiatives.

Mission of this role Oversee and execute the organizational change management activities related to our customer transition and transformation engagements.

Responsibilities Include:

Facilitate meetings, champion solutions and build consensus as the solutions move through various forums to gain approval and acceptance.

Execute across all organizational change management phases of a project lifecycle, from discovery to sustainability.

Create and/or lead stakeholder change impact assessments.

Create compelling case for change and engaging transformation narrative.

Design and coordinate groups of change champions in a change network.

Develop and/or lead the development of comprehensive change plans and outline detailed change activities to maximize user adoption and minimize business disruption.

Create content to be used in execution of change plans (training, communications, job aids).

Establish and communicate project status to stakeholders and sponsor(s) via formal status reports.

Monitor projects on an ongoing basis, evaluating progress and quality, managing issue resolution process and taking corrective action as necessary.

Desired Skills and Experience:

Experience driving organizational change

5+ years of experience involving Management Consulting and corporate experience.

Expertise in project management discipline, tools/techniques and Project Delivery Process.

CCMP certification or PROSCI training a plus.

Ability to lead and motivate cross-functional teams and interact with all levels (horizontal and vertical).

Able to function as a utility player in executing overall project, including requirements gathering, process mapping, governance, procedures, and common templates.

Able to communicate and collaborate with internal customers to analyze information needs and functional requirements and deliver project artifacts as needed across Digital Consulting, Business Analysis, Project Management, Organizational Agility and Change Management areas.

High level of personal and professional integrity able to build solid level of rapport and trust with all levels of client team.

High consultative skillset, able to design/adjust solutions with clients, teams and partners.

Highly flexible in work tasks, willing to step in/step up as needed to ensure project delivers successfully.

Ability to work in highly collaborative environment with client team and various vendor teams.

Self-starter/self-managed able to maintain high level of productivity without supervision or daily direction.

(1.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (2.) To provide support for on call escalations orL3 level support and doing incident and problem management (3.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives. (4.) To adhere to quality standards, regulatory requirements and company policies (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (6.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans.