Consultant

Job Description (Posting).

Experience with master of masters, previous experience with monitoring solutions such as SCOM, SolarWinds, App-D, Moog soft or any other MOM layer.Experience on event correlation, ServiceNow ITIL and preferably CMDB.Provide technical design and architectural leadership, including documenting and diagramming the logical, physical, and process views for enterprise monitoring, event management and logging solution(s)Facilitate organizational change by defining strategies for the Firm with respect to technology domain standards and design goals, focusing mainly on monitoring, event correlation, service dependency mapping

Develop and maintain roadmaps, which include product selection, versions, upgrades, projects, and milestones; conduct research focused on identifying emerging technology solutions that reduce costs, increase efficiencies, provide more value and capabilities, reduce risks, and increase security; perform activities such as readings, proof-of-concepts (POCs), and lab testing

Lead efforts for technology evaluations, which involves identifying a weighted feature matrix for a specific need and evaluating and scoring products against the desired features

Communicate leading practices by giving presentations, working with project teams, and authoring content aimed at educating others about standards, strategies, and otherwise defined leading practices; work individually and collaboratively with team members to ensure breadth and granularity of strategies, standards and reference architectures for consistency and integration

Provide vision and guidance on unified monitoring; gather data from disparate monitoring tools and create a unified solution to help isolate and resolve issues faster; take on call responsibilities for incidents response and triage

Qualifications:Minimum ten years of recent experience in Monitoring, Logging, Incident and Event management; experience in an Operational role.Bachelor s degree from an accredited college or university is preferred; additional credentials/certifications specific to monitoring solutions or associated IT Operations is preferred.Development experience with interpreted languages, for example: Python, Ansible and others as well as markup languages such as JSON, XML, YAML and more

Demonstrated experience designing and implementing monitoring architecture and reference architectures from business requirements gathering to technology rollout oversight, including capacity management, definition of scoring methodologies for technology selection, integration of multiple tools and technical documentation

Excellent verbal/written communication, with ability to effectively interact with individuals at all levels of responsibility and authority; must be able to prioritize, delegate and foster the development of high performance teams to lead/support an environment driven by customer service and team work; strong trouble-shooting and organizational skills; capability to work on multiple projects simultaneously; able to participate in resource planning processes based on defined organizational plans (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases