Constituent Services Coordinator - Board Of Commissioners

Two time-limited positions available until Commissioners for Districts 3 and 7 are elected. Positions serve at the pleasure of the appointing authority.

OPEN ONLY TO EMPLOYEES OF COMMISSION DISTRICTS 3 and 7

Salary Range: $52,124 - $83,920

Purpose of Classification:

The purpose of this classification is to assist in responding to inquiries and requests from constituents in a timely and efficient manner, and overseeing assigned commission district contracts.

Essential Functions:

The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.

Performs various professional administrative duties supporting the Board of Commissioner Office; fields inquiries from constituents through phone calls, emails, or in-person meetings and provides accurate timely information or assistance; and keeps BOC Chief of Staff informed of significant matters.

Coordinates with appropriate staff members or departments to address constituent concerns and ensures follow-up on issues.

Maintains a record of communications with constituents, tracking requests and outcomes. Analyzes trends in communications from residents and makes recommendations to the BOC Chief of Staff to improve engagement and satisfaction.

Keeps abreast of current issues and policies impacting constituents and provides relevant information. A

Assists in coordinating grant programs, monitoring funding, and providing progress updates to the BOC Chief of Staff, as required.

Coordinates special projects as assigned, solicits input and feedback, and prepares presentations as needed.

Maintains confidentiality and discretion when handling sensitive information or resources.

Minimum Qualifications:

Bachelor's degree in Business Administration, Public Administration, or related field; three years in customer service or constituent relations or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.