Console Operator I

Part Time - 2nd Shift (3p-11:30p)

GENERAL SUMMARY

This position is part time day shift with hours being 830am to 5pm including weekend work.

This position is the communications hub of the Medical Center and is responsible for handling all calls in a timely and courteous manner, responding to all inquiries in a timely fashion and providing information to callers that is accurate and up-to-date. This position is responsible for operating the Doctors' Answering Service in an efficient and courteous manner. The Switchboard Operator also answers the emergency line and monitors all system alarms on a 24x7x365 basis and takes action in-line with the Safety Committee's procedures.

ESSENTIAL FUNCTIONS

Utilizes a pleasant telephone etiquette as observed by manager, peers, and user community.

Supports end users, by consistently providing reliable, timely and effective information to callers, as observed by manager, peers, and user community.

Handles call volume in a timely manner. based on call, and manager observation.

Fills out the Daily Check List

Logs calls for Doctors' Answering service.

Documents ALL events and incidents that may be an issue at a later date, such as Argumentative callers, failure to reach a doctor in a reasonable length of time, etc.

Fills out Code Sheets as needed and properly follows the steps detailed in the procedure on each sheet

About Fisher-Titus

Fisher-Titus proudly serves the greater Huron County area's 70,000-plus residents by providing a full continuum of health and wellness care from heart and cancer care to outpatient services such as lab, imaging, and physical rehabilitation. In addition, Fisher-Titus' employed physicians offer a variety of primary and specialty care services including behavioral health, digestive health, endocrinology, family medicine, general surgery, heart and vascular, internal medicine, occupational health, pediatrics, pulmonary, sleep medicine, spine surgery, urology, and women's health.

Along with the medical center, a 99-bed acute care hospital, Fisher-Titus health system includes Norwalk Memorial Home, a 69-bed skilled nursing facility; Carriage House, a 48-unit assisted living facility; a Home Health Center; and emergency transport through North Central EMS. To learn more, visit fishertitus.org.

Fisher-Titus offers industry competitive benefits including: Medical & Dental coverage, 401K match, paid time off, tuition assistance and more!

Shift differential, weekend bonus pay available and more offered for night shift positions.