The Consignment Inventory Associate is primarily responsible for supporting, communicating and implementing all initiatives for Consignment Inventory Program & Direct Purchase customers. Ensures compliance with all company policies, procedures and processes by performing the following duties personally or though subordinates.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
The core duties and responsibilities of the Consignment Inventory Associate include the following (other duties may be assigned):
Has general knowledge of inventory & customer service related practices
Develops and maintains working knowledge of current home care products and services offered by Surgi-Care.
Reviews and processes orders; manages open orders to complete timely
Responsible for physical inventory audit scheduling of consignment accounts, customer site visits and reporting for designated territory.
Reinforces company policies and procedures of best practices within the consignment inventory program
Provides product support and customer inquiries; follows up timely with field staff on outstanding matters
Works with the Contracting to set up new customer accounts
Supports company metrics to maintain targeted inventory days on hand
Utilizes reporting to maximize service levels and provide program transparency to customers
Works with the Operations on new product launches
Stays fluent in all insurance payor and Medicare requirements and guidelines for continued successful reimbursements.
Responsible for administrative office duties associated with Continue Passive Motion rentals, bracing/soft goods inventory, mailroom functions and general office tasks
Complies with all applicable Surgi-Care policies and procedures.
Complies with Surgi-Care private pay collection policies and procedures.
Assists with implementation of quality improvement program to meet Surgi-Care, State, Federal, ABC and CHAP standards
EDUCATION AND/OR EXPERIENCE:
Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
To perform this job successfully, an individual should have knowledge of Internet software; Inventory software; Order Processing systems; Spreadsheet software and Word Processing software.
OTHER SKILLS AND ABILITIES:
Provide timely, courteous, and efficient service to customers (internal / external)
Communicate regularly with internal and external customers via telephone, mail and computer.
Strong interpersonal / communication skills in order to interface with internal & external groups to exchange information.
Strong communication skills
Excellent verbal & written communication skills
Strong knowledge of MS Office
Detail oriented and able to work multiple tasks independently
ABOUT DJO GLOBAL
DJO Global is a leading global developer, manufacturer and distributor of high-quality medical devices that provide solutions for musculoskeletal health, vascular health and pain management. Our products address the continuum of patient care from injury prevention to rehabilitation after surgery, injury or from degenerative disease, enabling people to regain or maintain their natural motion. Our products are used by orthopedic specialists, spine surgeons, primary care physicians, pain management specialists, physical therapists, podiatrists, chiropractors, athletic trainers and other healthcare professionals. In addition, many of our medical devices and related accessories are used by athletes and patients for injury prevention and at-home physical therapy treatment. Product lines include rigid and soft orthopedic bracing, hot and cold therapy, bone growth stimulators, vascular therapy systems and compression garments, therapeutic shoes and inserts, electrical stimulators used for pain management and physical therapy products. Our surgical division offers a comprehensive suite of reconstructive joint products for the hip, knee and shoulder. Our products are marketed under a portfolio of brands including Aircast, Chattanooga, CMF, Compex, DonJoy, ProCare, Exos, Dr. Comfort, DonJoy Performance and DJO Surgical.
For additional information on the Company, please visit www.DJOglobal.com.
DJO is a portfolio company of the Blackstone Group
EOE AA M/F/VET/Disability
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, religion, color, national origin, sex, protected veteran status, disability, or any other basis protected by federal, state or local laws.