Connectivity Product Manager
Job ID: 2019-21598
Long Island City, NY 11101
Altice USA (NYSE: ATUS) is one of the largest broadband communications and video services providers in the United States, delivering broadband, pay television, telephony services, proprietary content and advertising services to approximately 4.9 million Residential and Business customers across 21 states through its Optimum and Suddenlink brands.
From high-speed broadband and ultra-HD video, to digital advertising solutions, local news and voice offerings, we are making connections possible around the country -- to businesses, to consumers, to communities, to schools, to hospitals, and everyone in between.
As a member of the Product Management team, the Connectivity Product Manager is responsible for leading the product management and operations of the Connectivity product portfolio, including broadband Internet service, voice/home phone, Wi-Fi, smart home/home security, and premium services. This role is accountable for delivering comprehensive and innovative products that attract new customer relationships and retain our current subscribers.
Provide business success by meeting user needs through the continual planning and execution of product solutions, and have a market-driven focus to provide long-term, sustainable, and profitable business
Serve as a market expert of both product and the organization to drive strategy, and bring products to market with an effective product-market fit - the right product delivered at the right time to the right customer
Responsible for researching technological developments and trends, and competitor strengths and weaknesses
Understand what the customer needs and how to create a product that meets that need. Validates the product through customer interviews, prototypes, and beta tests
Supports the Connectivity Products leader to successfully deliver upon operational, customer experience and financial KPIs
Partner with cross-functional teams to execute the operational details of each product launch/change identified in the project plan, as defined in the launch process document
Help identify potential communication challenges associated with Product initiatives to establish the appropriate messaging and ensure that Call Centers, Stores and Sales Reps are appropriately informed
This position is based in Long Island City (Queens), NY
Ability to manage operating expenses against established budgets
Advanced knowledge of business to consumer telecommunications products and technologies with product management and/or product development responsibility a plus
Experience with Broadband or internet access products and services specifically a plus; solid understanding of broadband access technologies, Wi-Fi and wireless technologies, home automation/IoT and home security a plus
Engineering background and/or technical expertise in technology not required
Minimum of 5 years of non-technical product management, consumer packaged goods brand management, cable, telecom or technology experience, managing complex, strategic projects under minimal or no supervision
Bachelor's Degree or equivalent experience required, MBA or relevant Master's Degree a plus
Exceptional interpersonal/people skills including verbal and written communications skills, including listening and presentation skills
Strong analytical, problem solving and time management skills
Demonstrated ability to facilitate communications and projects across cross functional teams
Experience in the lifecycle of development and customer experience
Strong business acumen and knowledgeable across many functional areas, including product management, business development, product marketing, engineering, and marketing
Strong understanding of business fundamentals of a product and market (like share gains, profitability, addressable market)
Proven ability to manage multiple projects and initiatives and work cross-functionally and across all levels of the organization
Altice USA is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.
Can't find the job you're looking for?
Join our Talent Community and receive job alerts when we have new opportunities that match your interests.
Share This Page