The Connection Coordinator is responsible for providing overall front of house support to the sales team with various sales support, POS, inventory tasks and administrative functions. This person must possess a positive attitude, excellent communication skills and a passion for the brand.
Serve as a Gucci Ambassador by displaying a welcoming and friendly attitude to all clients entering the store and direct them to an available Sales Associate or Selling Supervisor;
Support the team in the selling process, ensuring the highest level of client experience;
Assist Sales Associates in preparing for VIG client appointments, preparing consignments and closing transactions;
Providing dressing room support to Sales Associate and Client;
Answer, direct and transfer calls with exceptional level of professionalism;
Understand a customer's needs and orienting them into the departments;
Interacting with customers to ensure client satisfaction.
Point Of Sale
Packing and providing support during payment process;
Facilitate store transfer requests, charge sends, and product inquiries;
Accurately capture client data required to close transactions per company expectations and following up on any missing and relevant information;
Packing and providing support during payment.
Assisting the sales staff in pulling different styles and sizes from stock
Assist in store cycle counts, scheduled inventories, and reconciliation with support and direction from the Store Manager/Operations Manager
Escalate all return and exchange paperwork to management on duty for receipt signatures to be captured with daily closing flash paperwork;
Knowledgeable of all Gucci products and company policies, specifically on credit, sales and customer service.
At least 2 years of experience in luxury retail, hospitality or customer service;
Experience with operating POS system, a plus
Excellent interpersonal and communication skills;
Strong understanding of customer service needs and priorities;
Strong attention to detail and ability to multitask;
Familiar in Microsoft Word and Outlook;
Flexibility to work a retail schedule which will include evenings, weekends, and holidays.