Connection Analyst

Are you ready to unlock your true potential? Join a growing and global company where you can be part of a team that fuels supply chain solutions. Discover how you can make a big impact.

TrueCommerce is seeking an experienced Connection Analyst. The Connection Analyst will use analytical, technical, creative, and interpersonal skills to support TrueCommerce's implementation lifecycle.

This role is a hybrid (if near Columbus, OH or Pittsburgh, PA) otherwise, will be a remote opportunity in the US.

As a Connection Analyst you will:

• Establish Trading Partners

• Ensure the Trading Partner has a single EDI point of contact for all inquiries

• Establish and test connectivity between the Trading Partners and Customers

• Gather, maintain, and publish mapping specifications for departmental consumption

• Ensure mapping is being completed in accordance with the departmental Service Level Agreements (SLAs)

• Relationship Management

• Establish and maintain accurate Trading Partner test instructions

• Align TrueCommerce with the Trading Partners as a preferred EDI provider for their vendors

• Technology Management

• Establish oneself as a subject matter expert status by mastering all variations of connectivity (FTP, AS2, VAN)

• Troubleshoot and resolve all production communication errors in accordance with departmental SLAs

• Contribute to standard operating procedures (SOPs)

• Recognize extraneous connectivity hops and coordinate to simplify and reduce cost

Connection Analyst III Skills for Success:

• Problem Solving/Analysis

• Results Focused

• Initiative/Innovation

• Customer Service Skills

• Experience in working with high volume customers and/or tasks with proven ability to keep organized and multi-task.

Education and Experience:

• Associate's degree in Business REQUIRED with 4+ years experience in a related role

• Bachelor's degree in Business Preferred with 2+ years experience in a related role

• 4+ years with X-12 and XML

• 4+ years with FTP and AS2

• 4+ years client services, business to business, computer support/service, experience is preferred.

Who is TrueCommerce?

TrueCommerce is a high-performing global supply chain network that provides fully integrated, end-to-end supply chain visibility and management. We've empowered some of the biggest brands in the world to improve their supply chain performance. Please visit our website for additional information.