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Connect Coordinator

Expired Job

Firstservice Residential Kansas City , MO 64126

Posted 4 months ago

Do you aim high? Are you genuinely helpful? Are you looking for a place where you can make a difference, receive ongoing support and training, and build a rewarding, long-lasting career? Then you may be a good fit for FirstService Residential, North America's foremost property management firm. We're all about our associates, and as we continue to grow, we're looking for even more quality people who share our dedication to doing what's right, improving residents' quality of life, building great relationships and truly making a difference for their clients, their colleagues and themselves. Is that you? If so, we think you should get to know us.

Job Responsibilities

The Connect Coordinator works under the direction of the Director of Operations to provide support and management of the system by performing administrative tasks, user assistance, and other responsibilities.

Essential Duties & Responsibilities

The job duties listed are typical examples of the work performed by the Connect Coordinator and may not include all duties performed.

  • Property Data

  • Create and deactivate properties

  • Communicate status updates to key staff and attend transition meetings

  • Track completion of transition phases as information is received

  • Upload unit/homeowner data file and create new units

  • Set community website settings and modify as necessary

  • Generate and mail website registration letters to homeowners at newly managed properties

  • For those still under development, monitor property for newly purchased units and send letters accordingly

  • Maintain Property Groups

  • User Data

  • Create, modify and deactivate profiles

  • Upload signature files

  • Maintain User Groups

  • System Data

  • Conduct monthly Connect usage audit

  • Audit Community Website

  • Audit system data and settings as needed

  • Module setup and maintenance, including but not limited to

  • Connect+ Reservations

  • Classifieds

  • Violations

  • Work Orders

  • Architectural Modifications

  • Address Validation

  • Other setup and maintenance

  • Unit Groups/Floors/Tiers/Stacks

  • E-forms and Surveys

  • Vendors

  • Help maintain master Info Center question lists for Condo and HOA

  • Create and manage property notes for Customer Care

  • Handle property assignments changes in user profiles and Management Team

  • Compose and maintain Mass Comm and Violation templates

  • Technical Support

  • Field questions and provide further training/guidance for end users

  • Bug Reports

  • Compose and submit bug reports for resolution

  • Track progress of bug tickets to ensure timely resolutions

  • Conduct UAT in staging site when resolution has been implemented

  • Enhancement Requests

  • Compose and submit enhancement requests for consideration

  • Advocate for and track progress of enhancement requests

  • Monitor iShare and support enhancement requests from other markets

  • Other Responsibilities

  • Assist with and actively participate in company acquisition integration/setup

  • For properties currently managed, generate website registration letter for new homeowners to follow the Welcome Packet sent by Administrative Assistant

  • Participate in meetings and conference calls: monthly Connect Forum call, bi-weekly Transition Team, special project meetings and any others as needed

  • Assist with user guides by creating, proofreading and providing suggestions

  • Monitor Out of Office calendar and create Customer Care Notes

  • Assist with training efforts as necessary

  • Assist in rolling out new features or directives to Missouri Market from National

  • Maintain printer and postage machine setup by adding/deactivating entries for properties and users

Additional Duties & Responsibilities

  • Practice and adhere to FirstService Residential Global Service Standards.

  • Conduct business at all times with the highest standards of personal, professional and ethical conduct.

  • Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervisor of unusual equipment or operating problems and the need for additional material and supplies.

  • May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.

  • Follow all policies and Standard Operating Procedures as instructed by Management.

  • Perform any range of special projects, tasks and other related duties as assigned.

Supervisory Responsibility


Education & Experience

  • High school diploma

  • Some college and/or job related experience preferred

  • Property management and/or IT background

  • Advanced knowledge of Microsoft equipment, operating systems, software and browsers

  • Knowledge and experience with other internet applications, web browsers and software, including mobile devices and apps

  • Experience with customer service and operational support

  • Experience with public speaking, training and facilitation

  • Data management, problem-solving and troubleshooting expertise

Knowledge, Skills & Proficiencies

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

  • Ability to prioritize and multi-task to meet deadlines

  • Works well independently and as a team player

  • Handles complaints diplomatically

  • Demonstrates leadership qualities and abilities

  • Highly organized and attentive to detail

  • Works efficiently under pressure

  • Excellent written and verbal comprehension and communication skills

  • Self-starter and resourceful problem-solver

  • Maintains a professional and personable demeanor at all times

  • Willingness to go above and beyond

  • Handles change in a positive manner

  • Conduct timely follow-up on items of concern

  • Builds strong rapport with co-workers, clients and customers

Tools & Equipment Used

  • Windows Operating Systems - XP, 7 & 8
  • Internet Explorer and Google Chrome browsers
  • MS Office Suite (Outlook, Word, Excel, PowerPoint, Access)
  • Mobile devices and related apps

Physical Requirements / Working Environment

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.

  • Sitting at a desk for extended periods of time

  • Working on a computer throughout the day (monitor, keyboard, and mouse use)

  • Ability to listen and focus for long periods of time

  • Use of computer equipment; Desktop PC, mobile device, external hardware

  • Ability to lift up to 30 lbs.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Hours over and above normal office hours may rarely occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs.


Minimal; typically less than one time per month


The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

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Connect Coordinator

Expired Job

Firstservice Residential