Configuration Toolset Specialist I (Information Serv Specialist I Option A) (Ump)

Position Title: Information Services Specialist I Opt A

Agency : Department of Innovation and Technology

Posting Date: 04/22/2024

Closing Date: 05/06/2024

Salary: $5,051 to $7,424 monthly

Job Type: Salaried

County: Sangamon

Number of Vacancies: 1

Plan/BU: RC063

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

Transcripts are required. Please upload a copy of your transcripts for consideration.

Posting Identification Number 37301

Position Overview

Are you looking for a rewarding career with an organization that values their staff? The Department of Innovation & Technology (DoIT) is seeking to hire qualified candidates with the opportunity to work in a dynamic, creative thinking, problem solving environment. This position serves as a Configuration Toolset Specialist I, assisting in providing professional application support of a limited scope in the configuration, customization, and administration of the ServiceNow Configuration Management Database (CMDB). In this role you will work with and assist IT staff to configure the Service Mapping tool and load data/dependencies identified by Service Mapping into the CMDB. In addition, you will assist in establishing and documenting service data models and with implementation (i.e., workflow development) and performance metric development and tracking of progress. If you possess these knowledges, skills, abilities and experience, we invite you to apply for this position with DoIT!

As a State of Illinois employee, you receive a comprehensive benefits package including:

• Competitive Group Insurance benefits including health, life, dental and vision plans

• Flexible work schedules (when available and dependent upon position)

• 10 -25 days of paid vacation time annually (10 days for first year of state employment)

• 12 days of paid sick time annually which carryover year to year

• 3 paid personal business days per year

• 13-14 paid holidays per year dependent on election years

• 12 weeks of paid parental leave

• Pension plan through the State Employees Retirement System

• Deferred Compensation Program - voluntary supplemental retirement plan

• Optional pre-tax programs -Medical Care Assistance Plan (MCAP) & Dependent Care Assistant Plan (DCAP)

• Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility

For more information regarding State of Illinois Benefits follow this link: https://www2.illinois.gov/cms/benefits/Pages/default.aspx

Essential Functions

35% Under immediate supervision, serves as a Configuration Toolset Specialist I for the Department of Innovation & Technology (DoIT):

• Assists in providing professional application support of a limited scope in the configuration, customization, and administration of the ServiceNow Configuration Management Database (CMDB)

• Implements configuration changes to ServiceNow base forms and lists.

• Provides input for defining and managing the structure of the configuration management system.

• Assists with maintaining records and configuration items (CI) in the Configuration Management Database (CMDB) and assists with developing and scheduling reports to the Reporting Console

• Assists with the administration of the Configuration Management Database (CMDB) process within the organization.

• Works closely with other process leads to ensure asset specific information may be gathered and disseminated using efficient and consistently followed processes.

• Assists in performing ServiceNow Discovery and Service Mapping processes.

• Troubleshoots and provides corrective action for configuration errors.

• Utilizes Information Technology Infrastructure Library (ITIL) processes including Asset Management Service Catalog, Incident, Problem and Change Management; and HyperText Markup Language (HTML), Cascading Style Sheets (CSS) and JavaScript in the performance of duties.

• Utilizes Microsoft Suite including Outlook, Word, Excel, PowerPoint, Teams, Visio, and Project in the performance of duties.

25% Performs limited assignments and assists IT staff to configure the Service Mapping tool and load data/dependencies identified by Service Mapping into the CMDB:

• Assists IT staff in the integration/field mapping and reconciliation of data from ServiceNow discovery, Service Mapping, System Center Configuration Manager (SCCM), SolarWinds, and ad hoc loads in the configuration management module.

• Deploys core functionality in an out-of-the-box ServiceNow CMDB system.

• Assists with implementing ServiceNow CMDB technology and architectural concepts.

• Assists in developing a CI naming schema and gains client acceptance.

• Gains knowledge to make recommendations to data standardization/normalization processes based on client data and requirements to ensure data is effectively imported and maintained in a CMDB.

20% Assists in establishing and documenting service data models and with implementation (i.e., workflow development) and performance metric development and tracking of progress:

• Assists with audits of CMDB data to ensure data is accurate.

• Assists IT staff with maintaining CMDB data which is not discoverable by automated tools.

Essential Functions Continued

10% Assists in providing interpretation/guidance of asset management, configuration management, and change management processes to IT staff:

• Performs change reconciliations for data in the CMDB and assists with tasks related to implementing the ServiceNow application in the IT environment.

• Works with key stakeholders in documenting procedures for the discovery, configuration and change management functions.

• Assists in developing, modifying, and configuring reports, dashboards, and outputs associated with the change, configuration, discovery, and mapping functions.

5% Keeps abreast of innovation and advancements on the ServiceNow Platform and the IT field:

• Continues education by attending meetings, training sessions, seminars, and conferences to increase familiarity with and remain current on products, vendors, techniques, and procedures.

• Attends demonstrations and exhibitions related to assigned operations.

5% Performs other duties as required or assigned, which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications

• Requires knowledge, skill, and mental development equivalent to completion of two (2) years of college with course work in computer science or directly related fields.

OR

• Requires satisfactory completion of an agency sponsored training program.

• Qualifying state employees in the Upward Mobility Program shall have the stated requirements of this classification waived by successful completion of specific proficiency tests and training programs.

Preferred Qualifications

• Elementary knowledge of Information Technology Infrastructure Library (ITIL) processes including Asset Management Service Catalog, Incident, Problem or Change Management.

• Elementary knowledge of asset, change, and configuration management processes.

• Elementary knowledge of configuring and administering a ServiceNow Configuration Management Database or similar configuration management database.

• Elementary knowledge of ServiceNow discovery, configuration items, and change management.

• Elementary knowledge of data privacy regulations.

• Elementary knowledge of programming/scripting languages such as HTML, CSS and JavaScript.

• Elementary knowledge of Microsoft Suite including Outlook, Word, Excel, PowerPoint, Teams, Visio, and Project.

Conditions of Employment

NOTE: Applicants must possess the ability to meet ALL of the following conditions of employment, with or without reasonable accommodation, to be considered for this position.

• Requires the ability to verify identity.

• Requires employment authorization to accept permanent full-time position with the State of Illinois.

• Requires the ability to pass a position specific, agency required background check.

• Requires self-disclosure of criminal history.

• Requires the ability to travel in the performance of duties.

• Requires the ability to work outside of normal hours to meet deadlines.

• Requires the ability to serve in an on-call capacity.

• Requires the ability to work overtime including scheduled, unscheduled, short notice, evenings, weekends, and holidays.

• Requires the ability to attend seminars, conferences and training to remain current on methods, tools, ideologies or other industry related topics relevant to job duties.

• Requires the ability to lift and carry objects or equipment weighing up to 10 pounds. This is considered light work as defined by the U.S. Department of Labor (20 CFR 404.1567(b)). Light work involves lifting no more than 20 pounds at a time with frequent lifting or carrying of objects weighing up to 10 pounds.

The conditions of employment listed are incorporated and/or related to any duties included in the position description.

About the Agency

The Department of Innovation & Technology (DolT) is the state's IT agency delivering an enterprise approach to statewide technology, innovation and telecommunication services, as well as policy and standards development, lifecycle investment planning, and cybersecurity services. With over 1,500 employees, DolT delivers IT services and innovative solutions to customer agencies to improve services provided to Illinois residents, DolT offers employees the opportunity to advance their careers, develop new skills and reach their potential, both personally and professionally. DoIT is committed to promoting and preserving a workplace culture that embraces diversity and inclusion. We welcome and value employees with different backgrounds, life experiences and talents. It is the collective sum of our individual differences that provides a broad perspective, leading to greater innovation and achievement. In recruiting for our team, we recognize the unique contributions of each applicant regardless of culture, ethnicity, race, national origin, sex, gender identity and expression, age, religion, disability, and sexual orientation.

Work Hours: 8:30am to 5:00pm M-F

Work Location: 120 W Jefferson St Springfield, IL 62702-5170

Agency Contact:

Elizabeth Bridges

elizabeth.bridges@illinois.gov

Posting Group: Science, Technology, Engineering & Mathematics

This title is within the Upward Mobility Program. General Program information can be found by clicking on the Upward Mobility Program link or for specific title information at UMP Title Descriptions. There are three categories of UMP titles: 1) certificate titles which require passing a written proficiency exam; 2) credential titles which require the possession of a specified college degree and/or licensure; and 3) dual titles for which a certificate may be earned by following either the certificate or credential pathway.

This position DOES NOT contain "Specialized Skills" (as that term is used in CBAs).

APPLICATION INSTRUCTIONS

Use the "Apply" button at the top right or bottom right of this posting to begin the application process.

If you are not already signed in, you will be prompted to do so.

State employees should sign in to the career portal for State of Illinois employees - a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon.

Non-State employees should log in on the using the "View Profile" link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.

If you have questions about how to apply, please see the following resources:

State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid

Non-State employees: on Illinois.jobs2web.com - click "Application Procedures" in the footer of every page of the website.

The main form of communication will be through email. Please check your "junk mail", "spam", or "other" folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:

• donotreply@SIL-P1.ns2cloud.com
• systems@SIL-P1.ns2cloud.com