Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Configuration Technician

Expired Job

GDH Consulting Tulsa , OK 74120

Posted 3 months ago

Configuration Technician

GDH Consulting has partnered with a leader in technology here in the Tulsa area. This organization is in need of a configuration technician.

This team plays an important role in meeting the goals of our Implementation Department by following platform documentation and production defaults in order to properly apply customer-specific, order-specific, and hardware-specific software to network hardware. The ideal candidate will have a passion for technology as well as a knack for diagnosing and resolving technical problems.

Duties and Responsibilities

Installing and configuring various network equipment across a wide range of hardware

Troubleshooting network hardware issues

Communicating production problems with Engineering and Sales departments

Assembling network hardware from build documentation

Identifying and quarantining defective hardware

Performing visual inspection on systems and accessory boxes

Perform software upgrades and configuration of all customer network equipment to their required specifications

Test network equipment to ensure 100% quality

Maintain minimum monthly productivity goals

Troubleshoot problems with network system configurations, including hardware and software

Ensure that customers receive the highest level of customer service

Work with Engineering department to develop and test new configuration templates

Work with Logistics and Client Implementation Managers to ensure scheduling and productivity goals are met

Adhere to safety procedures and guidelines at all times


1-3 years networking or help-desk experience

Hands-on experience with network and/or desktop hardware and peripherals

Experience with various operating systems and software, i.e. Microsoft Windows, MS Office, etc.

Ability to work independently and as part of a team

Ability to follow instruction and work within pre-established guidelines

Advanced Microsoft Excel skills

Experience with Cisco and Fortinet configurations

Interested candidates please send resume in Word format to Please reference job code 55354 when responding to this ad.

GDH Consulting, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran's status or any other category protected by law. In addition to federal law requirements, GDH Consulting, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities and/or employees. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training.

Cisco, Documentation, configuration

See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
NCC Tier I Technician

Zayo Group

Posted 4 days ago

VIEW JOBS 11/18/2018 12:00:00 AM 2019-02-16T00:00 Company Description Zayo Group Holdings, Inc. (NYSE: ZAYO) provides communications infrastructure solutions, including fiber and bandwidth connectivity, colocation and cloud infrastructure to the world's leading businesses. Customers include wireless and wireline carriers, media and content companies, cloud providers, finance and professional services and other large enterprises. Zayo provides customers with flexible solutions and self-service through Tranzact, an innovative online platform for managing and purchasing bandwidth. Position Description This position is primarily responsible for identifying and isolating network faults and providing problem resolution. The Tier I Technician will assist customers with segmentation and repair of circuit troubles within our client networks. The role will be responsible for evaluating the network or customer trouble, performing troubleshooting and isolation, ordering replacement part(s) as necessary, creating a change request if applicable, and working with the field operations staff to initiate final repair. The Tier I Technician will also support other NCC team members in training, reviewing technical bulletins and job aides to determine equipment firmware upgrade requirements. The role will perform a critical function within the network repair process and can ultimately impact the NCC's ability to meet network availability and time to repair commitments made to our customers. The position has daily expectations, but is primarily driven by network faults in the Zayo Fiber Solutions (Fiber, Facilities, FTT and private) networks that require a greater attention to detail and management from a technical resource. Responsibilities * Network Fault Management: Perform transport equipment/EMS fault isolation and repair. * Customer Trouble management: Accept customer phone calls for circuit troubles, isolate fault location, and repair fault faults if located on our clients network. Provide regular updates to the customer on circuit status. * Workload Management: Ensure all appropriate equipment alarms/tickets are being captured. Actively monitor the network and effectively transition open issues to other NCC shifts, as necessary. * Materials Management: Creation of part requests and coordination of spare part delivery and replacement. * Technical Escalation: Is responsible for supporting and cross-training other PN NCC technicians, and escalating to next level of technical support (Tier II, Tier III, vendor) as necessary. * Network Performance Management: Is responsible for engaging equipment vendor support, engaging Tier II / Tier III support, performing hardware/software upgrades, and validating equipment backups. * Proactive and Preventive Maintenance: Is proactively seeking and identifying potential network problems and addressing these issues before becoming service affecting events. * Professionally manage difficult and/or emotional customer situations. * Responds promptly to customer needs. * Solicit customer feedback to continually improve service. * Respond to requests for service and assistance and meet customer commitments. * Actively monitor network equipment and facilities ensuring prompt response to environmental and potential customer traffic interrupting alarms. Alarms will be addressed and documented in trouble tickets with notifications issued to internal organizations, and to customers, where applicable. * Open/Close Network Trouble Tickets: Is responsible for alarm response and trouble ticket assignment, resolving open trouble tickets, pursuing resolution to closure on all open tickets. Qualifications * Ability to follow Event Management processes by effectively managing a service affecting event to include fault isolation and troubleshooting, engaging necessary groups or personnel in a timely manner, prompt technical or management escalation and notification, prioritizing tasks, coordination of efforts of personnel or groups, alarm history and research, alt-routing research and implementation, identifying affected equipment and affected customer circuits, accurate event documentation, and maintaining current updates. * Ability to investigate network outages to determine root cause, and provide recommendations for changes in processes and procedures, or network configuration to prevent recurrence of similar outages in the future. * Responsible for thoroughly reviewing and understanding parameters of network scheduled maintenance and to authorize, conduct, supervise or monitor network maintenance activities in conjunction with other internal or external groups. * Ability to act professionally at all times with customers. Rewards * Competitive compensation * Excellent benefits including health, dental, vision, 401 (k), disability and life insurance * Fitness membership discounts * Generous paid time off policy including paid parental leave Zayo Group Tulsa OK

Configuration Technician

Expired Job

GDH Consulting