Configuration Success Analyst

At SiteMinder we believe the individual contributions of our employees are what drive our success. That's why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of doing so. It's in our differences that we will keep revolutionising the way for our customers. We are better together!

What We Do…

We're people who love technology but know that hoteliers just want things to be simple. So since 2006 we've been constantly innovating our world-leading hotel commerce platform to help accommodation owners find and book more guests online - quickly and simply.

We've helped everyone from boutique hotels to big chains, enabling travellers to book igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and everything in between.

And today, we're the world's leading open hotel commerce platform, supporting 40,000 hotels in 150 countries - with over 100 million reservations processed by SiteMinder's technology every year.

What you'll do...

Client Acquisition

• Creating new opportunities and upselling current customers. Achieving sales KPIs and targets - finalizing all sales in a timely manner. Identify upgrade opportunities with existing client base and generate new sales from these organizations. Presentation and negotiation

• Prepare accurate quotes and develop and present proposals to clients in a professional and confident manner. Negotiate contracts as required, maintaining a balance between optimal service and value for the client and SiteMinder's profit margins. CRM maintenance

• Maintain accurate records of your business development activities on SiteMinder's CRM system. Ensure all documentation is complete post sales to set up trials and to move the client to a subscription. Account management

• Manage the accounts of new clients to maintain satisfaction until they are passed on to a dedicated Onboarding Success Team or a dedicated Account Manager.Client feedback

• Provide client feedback on products to the Product Team so that products can be reviewed in line with the feedback. Partner management

• Work with local industry groups and travel associations to promote SiteMinder's products and brand. Attend key functions and events, requiring occasional travel to client locations to attend meetings with relevant managers.

What you have...

Experience in Software-as-a-Service (SaaS) sales experience A confident phone presence, fearlessness in leading meetings with prospects, and great listening skills Strong verbal skills to communicate professionally with customers, in writing and over the phone Self-motivation and resilience to show up each day and give your best Growth mindset - openness to feedback and coaching

English proficiency (C1/C2)Industry background is a huge plus (hotel tech, OTA, revenue management)Remote work experience desirable

Please submit your CV in English

What you'll do:

You're busy reaching out to customers and spending 80% of your time on outbound calls

During these calls, you'll create sales opportunities, showcase our solutions to customers, and personalize our platform to their needs Hotel owner having a hard day? You'll find out why and show them how we can help

Manage the full sales cycle - from the first contact to closing the deal

You'll be working independently but never alone - your manager and team will help you shine!Celebrate the successes of the day, because, let's be honest, you earned itContinue learning about yourself and adding to your skill bank through ongoing coaching, training and career progression planning

What you have...

Fluency in German (min. C2) and professional proficiency in EnglishMinimum 18 months of Software-as-a-Service (SaaS) sales experience A confident phone presence, fearlessness in leading meetings with prospects, and great listening skills Strong verbal skills to communicate professionally with customers, in writing and over the phone Self-motivation and resilience to show up each day and give your best Growth mindset - openness to feedback and coaching

Please send us your CV in English!

What you'll do:

Rock a headset like it's going out of style - you're busy reaching out to customers and spending 80% of your time on outbound calls

During these calls, you'll create sales opportunities, showcase our solutions to customers, and personalize our platform to their needs Hotel owner having a hard day? You'll find out why and show them how we can help

Manage the full sales cycle - from the first contact to closing the deal

You'll be working independently but never alone - your manager and team will help you shine!Celebrate the successes of the day, because, let's be honest, you earned itContinue learning about yourself and adding to your skill bank through ongoing coaching, training and career progression planning

What you have...

Fluency in Spanish (min. C2) and professional proficiency in EnglishMinimum 18 months of Software-as-a-Service (SaaS) sales experience A confident phone presence, fearlessness in leading meetings with prospects, and great listening skills Strong verbal skills to communicate professionally with customers, in writing and over the phone Self-motivation and resilience to show up each day and give your best Growth mindset - openness to feedback and coaching

Please send us your CV in English!

What you'll do...

Client Acquisition

• Creating new opportunities and upselling current customers. Achieving sales KPIs and targets - finalizing all sales in a timely manner. Identify upgrade opportunities with existing client base and generate new sales from these organizations. Presentation and negotiation

• Prepare accurate quotes and develop and present proposals to clients in a professional and confident manner. Negotiate contracts as required, maintaining a balance between optimal service and value for the client and SiteMinder's profit margins. CRM maintenance

• Maintain accurate records of your business development activities on SiteMinder's CRM system. Ensure all documentation is complete post sales to set up trials and to move the client to a subscription. Account management

• Manage the accounts of new clients to maintain satisfaction until they are passed on to a dedicated Onboarding Success Team or a dedicated Account Manager.Client feedback

• Provide client feedback on products to the Product Team so that products can be reviewed in line with the feedback. Partner management

• Work with local industry groups and travel associations to promote SiteMinder's products and brand. Attend key functions and events, requiring occasional travel to client locations to attend meetings with relevant managers.

What you have...

Fluency in English (min. C2) Extensive experience in Software-as-a-Service (SaaS) sales A confident phone presence, fearlessness in leading meetings with prospects, and great listening skills Strong verbal skills to communicate professionally with customers, in writing and over the phone Self-motivation and resilience to show up each day and give your best Growth mindset - openness to feedback and coaching

Remote work experience desirable

Please submit your CV in English

What you'll do...

Client Acquisition

• Creating new opportunities and upselling current customers. Achieving sales KPIs and targets - finalizing all sales in a timely manner. Identify upgrade opportunities with existing client base and generate new sales from these organizations. Presentation and negotiation

• Prepare accurate quotes and develop and present proposals to clients in a professional and confident manner. Negotiate contracts as required, maintaining a balance between optimal service and value for the client and SiteMinder's profit margins. CRM maintenance

• Maintain accurate records of your business development activities on SiteMinder's CRM system. Ensure all documentation is complete post sales to set up trials and to move the client to a subscription. Account management

• Manage the accounts of new clients to maintain satisfaction until they are passed on to a dedicated Onboarding Success Team or a dedicated Account Manager.Client feedback

• Provide client feedback on products to the Product Team so that products can be reviewed in line with the feedback. Partner management

• Work with local industry groups and travel associations to promote SiteMinder's products and brand. Attend key functions and events, requiring occasional travel to client locations to attend meetings with relevant managers.

What you have...

Fluency in English Extensive experience in Software-as-a-Service (SaaS) sales A confident phone presence, fearlessness in leading meetings with prospects, and great listening skills Strong verbal skills to communicate professionally with customers, in writing and over the phone Self-motivation and resilience to show up each day and give your best Growth mindset - openness to feedback and coaching

Remote work experience desirable

Please submit your CV in English

What you'll do…

Providing back end technical support for all SiteMinder labeled products and services to internal and external customers, with a primary focus on customers across English-speaking countries.Developing strong customer relationships by providing exceptional onboarding, technical support assistance, and customer retention by providing high levels of customer service utilizing phone, email, and other communication channels.Analyzing and providing insights to the customer in setting up the product and overall guest acquisition strategy by driving more awareness

Build relationships with the customer to promote retention and loyalty.Provide continuous feedback on process improvements and on products to mitigate attrition.Identifying each customer's support and configuration requirements, setting expectations, and resolving issues whilst delivering against the role key performance indicators (KPIs).Ensuring all cases are resolved or escalated to the appropriate party in a timely manner in accordance with company service level agreements (SLAs) and individual KPIs, prioritizing caseload appropriately.Ensure that all issues are logged accurately on our client's CRM system, and that all cases are closed.Assisting with ad-hoc requests as required by management

Provide training and support for new team members

Following our client's practice process and procedures, specifically regarding escalating any security concerns or breach of security.Providing support on a 24/7 rotating roster which only changes on a quarterly basis to morning shift or night shift. supporting multiple regions across APAC,EMEA & AMERS.

What you have…

Open to fresh graduate with customer service mindset and willing to lean

Have a high level of customer service and exposure to high growth tech products would be advantage (not necessarily an IT expert)Fluent English communication skills, both verbal and written.Strong troubleshooting skills - you will be able to quickly analyze problems, determine the root cause, reach a resolution, and resolve issues with a high level of accuracy.Operates across several computer platforms and applications at the same time.Social skills, ability to interact with a wide variety of people at different levels of seniority, and a laser focus on the customer experience.Experience working within a high-volume based SLA and KPI driven environment where your success is determined by great customer outcomes.Self-starter with the ability to multitask, manage own time and work under pressureA collaborator by nature and focused on building long-term relationships with clients

Ability to adapt and evolve with new processes and changes quickly.Ability to thrive in a fast-paced, agile, and dynamic environment.

Our Perks & Benefits…

• Equity packages for you to be a part of the SiteMinder journey

• Hybrid working model (in-office & from home)

• Mental health and well-being initiatives

• Generous parental (including secondary) leave policy

• Paid birthday, study and volunteering leave every year

• Sponsored social clubs, team events, and celebrations

• Employee Resource Groups (ERG) to help you connect and get involved

• Investment in your personal growth offering training for your advancement

Does this job sound like you? If yes, we'd love for you to be part of our team! Please send a copy of your resume and our Talent Acquisition team will be in touch.

When you apply, please tell us the pronouns you use and any adjustments you may need during the interview process. We encourage people from underrepresented groups to apply.

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