Configuration & Claims Operations Optimization Analyst Senior

ABOUT UCARE

UCare offers Medicare, Medicaid, Individual and Family health plans - powered by the hardest working people in the industry. Our people powered teams de-complicate, advocate and always go the extra mile to help our members.

We serve with integrity, compassion and commitment to do right by members, providers and government partners. Above all, we come to work excited to provide members a path for the best health of their lives.

WORKING AT UCARE

Working at UCare is more than a career; it's a mission. A mission that defines us as professionals, unites us as an organization and shapes how we interact with our members and each other. Employees join UCare and stay because of the opportunity to have a purpose-driven job.

Our strong culture has established UCare as a Star Tribune Top 200 Workplace for 14 consecutive years since the awards program began. It's a culture that embraces innovative ideas, strategic partnerships, and exemplary customer and provider experiences. Working at UCare is being a part of a people powered team dedicated to making a real difference in the lives of our members and communities.

Position Description

As the Configuration and Claims Operations (CCO) Optimization Analyst Senior, you will be responsible to support CCO with business transformation efforts by assessing CCO's current business operations and developing recommendations and strategies to improve the efficiency and customer experience. Partner collaboratively across the organization to help improve critical end-to-end processes that need improvement.

Ensure decisions and/or recommendations are communicated timely to stakeholders. Work alongside business and technical teams to increase collaboration and optimize productivity and communication. Ensure requirements and solutions conform to departmental, corporate, industry and government standards as specified.

• Collaborate with Business Sponsors, Business Owners, Project Team Members, Vendors, and Subject Matter Experts to understand the business problem and needs. Gather and document requirements as well as translate these requirements into high quality solutions.

• Responsible to identify and implement business and operational processes to improve efficiencies, reduce cost and increase customer satisfaction.

• Make recommendations to CCO leadership about ongoing improvements to departmental processes, policies, and procedures to increase quality and to ensure the insurance operations and transactional process meet UCare and customer expectations.

• Participate in formal and informal project teams and lead inter-departmental initiatives as assigned.

• Lead Communication across CCO business teams, while also ensuring other internal stakeholders are informed of changes that will impact their business. Coordinate with change management resources to ensure a successful roll out of new and/or improved processes.

• Other projects or duties as assigned.