Willis Towers Watson Buffalo , NY 14202
In this role, you will configure client systems and data manipulation to support client implementation. This includes coordinating testing, quality assurance, configuration, installation, and support to ensure smooth, stable and timely implementation of technology solutions. Proficiency in Excel and effective communication skills are required.
As a Configuration Analyst, you will be responsible for the installation and maintenance of our Bright Choices Exchange portal for clients and their employees.
"Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity."
Configure our proprietary software platforms for initial client implementation on our consumer-centric benefits program.
Process client configuration changes in our software for clients on as-needed basis, for example, at the renewal of client benefit plans.
Assist in troubleshooting enrollment-related technology issues.
Identify process improvements, recommend solutions, implement changes and sustain results.
Consult with sales and service staff on portal capabilities.
Must have the ability to multi-task, displaying the capability to work with multiple client deliverables (Project Management) within agreed upon deadlines
Generate and analyze reports for management and service teams.
Augment internal customer service tip sheets/quick reference material.
Attend all mandatory in-service training and regularly attend team meetings.
Review requests consultatively guide internal and external customers on the best way to accomplish a task or implement a requirement
Use web-based software applications and Microsoft Office productivity tools, i.e. Excel, Word, and Access
Ability to understand high level impact and properly facilitate communication across multiple departments to ensure success
Bachelor's Degree from an accredited university or college; degree/concentration in math, engineering, quantitative economics, computer science, Finance, Management Information Systems, or Business preferred, equivalent experience would be considered.
Proficiency in web-based software applications and Microsoft Office products, specifically Excel
Demonstrated proficiency in written communication skills
Project Management skills are desired, but certifications are not required
Transactional SQL/Relational database experience preferred, but not required
Domain expertise in health insurance, benefits administration, human resources, banking, or back office functions preferred, but not required
Excellent trouble-shooting skills to define, measure, analyze, implement, and control results
Willis Towers Watson is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 40,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas the dynamic formula that drives business performance. Together, we unlock potential. Learn more at willistowerswatson.com.
Willis Towers Watson is an equal opportunity employer
Willis Towers Watson is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.
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Unsolicited Contact: Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Willis Towers Watson are considered property of Willis Towers Watson and are not subject to payment of agency fees. In order to be an authorized Recruitment Agency/Search Firm for Willis Towers Watson, any such agency must have an existing formal written agreement signed by an authorized Willis Towers Watson recruiter and an active working relationship with the organization. Resumes must be submitted according to our candidate submission process, which includes being actively engaged on the particular search. Likewise, for our authorized Recruitment Agencies/Search Firms, if the candidate submission process is not followed, no agency fees will be paid by Willis Towers Watson. Willis Towers Watson is an equal opportunity employer.