The Configuration Analyst (CA) is responsible for serving as the day-to-day liaison for our client contacts and their respective healthcare providers and vendors during implementations, open enrollments, and ongoing benefits administration. Responsibilities include system configurations, creation and execution of test plans, delivering on project deliverables, maintaining employee eligibility, performing quality assurance tasks, resolving escalated client-specific issues, and collaborating with internal team members and other departments for client deliverables and special projects.
ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited, to the following:
Accountable for all client deliverables and procedures related to benefit plan design changes for implementations, renewals and ongoing administration;
Review and revise business and plan design requirements and the functional design specifications for system set-ups and configurations;
Responsible for quality assurance tasks for various client deliverables and procedures such as, but not limited to, carrier files, payroll files, billing reports, worksheets, confirms, and inbox requests;
Analyze technical requirements, test plans, training materials and procedure documents;
Execute test plans and test case scenarios to ensure requirements are being met;
Perform data manipulation, mapping, conversions, and validations utilizing internal systems, external files, Access, and Excel;
Monitor, research, and resolve escalated client issues by utilizing Trion's Issue Management System and other client specific tools, while coaching client team members on resolutions;
Assist with developing client-specific training guides for Call Center staff in support of clients' benefit plan intricacies and for increased call volume during peak seasons;
Participate and/or facilitate meetings with clients, carriers and other internal departments;
Proactively identify and resolve risks and provide proper escalation for high level resolutions;
Maintain best practices and proactively recommend opportunities for efficiency improvements;
Establish and cultivate relationships with clients, vendors, carriers and internal departments to ensure successful implementations, renewals and ongoing administration;
Coach and train internal members of the benefit administration team on best practices and client-specific knowledge;
Perform other duties and responsibilities as assigned.
Marsh & McLennan Companies and its Affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.
Bachelors degree in related field including the following: Business, Management Information Systems (MIS), Computer Science, Mathematics or equivalent work experience is preferred;
Intermediate knowledge of Microsoft Excel (i.e. mail merge, sorting/filtering, formulas);
Working knowledge SQL required; Access highly preferred.
Minimum of 1-3 years experience in an employee benefits capacity preferred.
Experience working through an open enrollment or annual renewal benefits cycle preferred;
Client-facing experience is highly preferred;
Experience within a health care, health and welfare consulting, insurance brokerage, human resources consulting, or employee benefits related industry is highly preferred;
Related exposure to Benefits Administration, COBRA, Spending Accounts, HRIS, and/or Payroll environments is a plus.
Marsh & Mclennan Companies, Inc.