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The Configuration Analyst acts as active participant on an I.T. Team which is tasked to collectively work together to achieve the successful implementation and maintenance of core software administration platforms. Plays key role in analyzing requirements, building system configuration components, and supporting testing of the system. Responsible for recording and reporting of information needed to manage the configuration of the product (hardware and/or software). Responsible for providing detailed configuration, testing/quality review and maintenance for production applications. Provides a variety of technical tasks related to assigned area of responsibility under minimal supervision. Works directly with business units and other stakeholders to gather business requirements.
Minimum Starting Hourly Pay Range: $20.74 - $30.46
If interested, please apply by:
DUTIES & RESPONSIBILITIES
Works as key escalation for point of issues that cannot be resolved by customer contact individuals. This includes responding to support tickets, working through the issue to determine the source, and finding resolution.
Develops test scripts for various delivery objectives to ensure a thorough test is completed before any changes are made. Once testing is complete, reports outcome of the test and any recommendations for changes or implementation.
Performs key tasks associated with the support of the products assigned.
Creates documentation of processes and procedures related to various products being supported.
Works with the team to evaluate data provided by various systems and determines appropriate course of action.
Works directly with users and customers to identify needs and resolves software configuration problems.
Monitors and troubleshoots common and daily tasks, events and changes.
Writes internal knowledge base and customer service materials.
Reproduces, tests, resolves and documents software bugs, defects and problems.
Assists in configuration of company applications based on business requirements.
Develops configuration requirements to document and obtains approval from business owners.
Plans and executes assigned configuration tasks within deadlines.
Provides system configuration support based on changing business needs.
Develops and maintains configuration policies and procedures.
Reviews and recommends changes to existing configuration processes.
Analyzes and resolves configuration issues in a timely manner.
This is the skill set for an individual at mid point of position. Based upon banding of grades, the skills needed may vary.
Other duties may be assigned to meet ongoing business needs.
Ability to perform essential functions of the job, with or without a reasonable accommodation.
EDUCATION AND WORK EXPERIENCE
Strong organizational and time management skills with the ability to set priorities to achieve short and long term goals.
Proven abilities in data analysis and issue resolution.
Strong documentation and procedural skills required.
Highly developed verbal and written communication skills are essential.
Excellent computer skills
High aptitude for personal computer, software and related components.
Good problem solving techniques and organizational skills required.