Config Center /Asset Management Technician
Chanitilly, VA, US Herndon, VA, US Arlington, VA, US Herndon, VA, US DC, US
Requisition Number: 78700
The Level I Configuration Center Technician provides computer asset management and asset distribution preparation in the PowerUp Bar, SiteIT, & Configuration Centers.
The Configuration Center Technician will be involved in the activities performed within the Configuration Center, including;
Tracking assets through end to end lifecycle. Experience with Service Now and HPSM Receipt and shipment of assets
Preparing assets for corporate distribution
Identify and escalate issues that arise during work activities
Support branch and corporate applications, leveraging knowledge of current and new technologies
Anticipate the needs of clients and acts accordingly
Provide on premise support for projects and other support teams where needed
Support the identification of trends in incidents and work orders and help to identify solutions and reduce incidents
Perform asset controls activity in support of corporate asset management strategy
Uses experience from role to provide feedback to leadership on ways to improve efficiencies and automate tasks
Work with groups across IT to test new software and provide feedback
Qualified candidates will have top notch customer service skills and excellent organizational skills. Experience with hardware and software support, troubleshooting, system imaging, hardware break-fix support (i.e. laptops, desktops, and printers), refresh, upgrade and deployment projects.
1+ years field services work experience
Proficient with current versions of MS Windows and Mac Operating Systems and MS Office applications
Proven experience working with customers or end users
Strong Communication skills
Strong experience with using MS Office products
Ability to function effectively and efficiently in a fast-paced, evolving environment
Ability to manage multiple tasks efficiently
Knowledge of ITIL Asset Management
Microsoft (MCP or MCSE), ITIL, or A+ certifications
Network + certification or equivalent work experience
Understanding of or experience with imaging and diagnostic tools
Supply Chain and Asset Management experience
The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.
Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology Solutions and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 11,000 teammates help clients innovate and optimize their operations to run smarter. Discover more at insight.com.
Founded in 1988 in Tempe, Arizona
11,000+ teammates in 21 countries providing Insight Intelligent Technology Solutions for organizations across the globe
$9.2 billion in revenue in 2018*
Ranked #430 on the 2019 Fortune 500, #14 on the 2019 CRN Solution Provider 500
2019 Adobe Americas Partner of the Year, 2019 Cisco Global-Americas Partner of the Year, 2019 Intel IoT Solutions Partner of the Year, Microsoft U.S. Azure Partner Choice Award for Data/AI, Microsoft Azure Expert Managed Services Provider
Ranked #23 on the 2019 Fortune 50 Best Workplaces in Technology, #70 on the 2019 Fortune 100 Best Workplaces for Diversity, and #7 on the Phoenix Business Journal 2019 list of Best Places to Work (Extra Large Business)
Signatory of the United Nations (UN) Global Compact and Affiliate Member of the Responsible Business Alliance
Proforma to include PCM, Inc. for fiscal year ended Dec. 31, 2018
Today's talent leads tomorrow's success. Learn about careers at Insight: jobs.insight.com.
Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.
Posting Notes: Richmond || Virginia (US-VA) || United States (US) || None || None || US - Chantilly, VA; US - Herndon, VA; US - Washington, DC ||
Job Segment: Manager, Technician, Developer, Supply, Cloud, Management, Technology, Operations
Insight Enterprises, Inc.