Config Center /Asset Management Technician

Insight Enterprises, Inc. Arlington , VA 22201

Posted 2 weeks ago

Config Center /Asset Management Technician

Chanitilly, VA, US Herndon, VA, US Arlington, VA, US Herndon, VA, US DC, US

Requisition Number: 78700

The Level I Configuration Center Technician provides computer asset management and asset distribution preparation in the PowerUp Bar, SiteIT, & Configuration Centers.

The Configuration Center Technician will be involved in the activities performed within the Configuration Center, including;

  • Tracking assets through end to end lifecycle. Experience with Service Now and HPSM Receipt and shipment of assets

  • Preparing assets for corporate distribution

  • Identify and escalate issues that arise during work activities

  • Support branch and corporate applications, leveraging knowledge of current and new technologies

  • Anticipate the needs of clients and acts accordingly

  • Provide on premise support for projects and other support teams where needed

  • Support the identification of trends in incidents and work orders and help to identify solutions and reduce incidents

  • Perform asset controls activity in support of corporate asset management strategy

  • Uses experience from role to provide feedback to leadership on ways to improve efficiencies and automate tasks

  • Work with groups across IT to test new software and provide feedback

Qualified candidates will have top notch customer service skills and excellent organizational skills. Experience with hardware and software support, troubleshooting, system imaging, hardware break-fix support (i.e. laptops, desktops, and printers), refresh, upgrade and deployment projects.

  • 1+ years field services work experience

  • Proficient with current versions of MS Windows and Mac Operating Systems and MS Office applications

  • Proven experience working with customers or end users

  • Strong Communication skills

  • Strong experience with using MS Office products

  • Ability to function effectively and efficiently in a fast-paced, evolving environment

  • Ability to manage multiple tasks efficiently

  • Knowledge of ITIL Asset Management

Preferred Qualifications:

  • Microsoft (MCP or MCSE), ITIL, or A+ certifications

  • Network + certification or equivalent work experience

  • Understanding of or experience with imaging and diagnostic tools

  • Supply Chain and Asset Management experience

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.

Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology Solutions and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 11,000 teammates help clients innovate and optimize their operations to run smarter. Discover more at insight.com.

  • Founded in 1988 in Tempe, Arizona

  • 11,000+ teammates in 21 countries providing Insight Intelligent Technology Solutions for organizations across the globe

  • $9.2 billion in revenue in 2018*

  • Ranked #430 on the 2019 Fortune 500, #14 on the 2019 CRN Solution Provider 500

  • 2019 Adobe Americas Partner of the Year, 2019 Cisco Global-Americas Partner of the Year, 2019 Intel IoT Solutions Partner of the Year, Microsoft U.S. Azure Partner Choice Award for Data/AI, Microsoft Azure Expert Managed Services Provider

  • Ranked #23 on the 2019 Fortune 50 Best Workplaces in Technology, #70 on the 2019 Fortune 100 Best Workplaces for Diversity, and #7 on the Phoenix Business Journal 2019 list of Best Places to Work (Extra Large Business)

  • Signatory of the United Nations (UN) Global Compact and Affiliate Member of the Responsible Business Alliance

  • Proforma to include PCM, Inc. for fiscal year ended Dec. 31, 2018

Today's talent leads tomorrow's success. Learn about careers at Insight: jobs.insight.com.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Posting Notes: Richmond || Virginia (US-VA) || United States (US) || None || None || US - Chantilly, VA; US - Herndon, VA; US - Washington, DC ||

Job Segment: Manager, Technician, Developer, Supply, Cloud, Management, Technology, Operations

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Senior Software Asset Management Analyst

General Dynamics

Posted 2 weeks ago

VIEW JOBS 10/15/2020 12:00:00 AM 2021-01-13T00:00 Responsibilities for this Position Location: USA VA Arlington Full Part/Time: Full time Job Req: RQ60971 Type of Requisition: Regular Clearance Level Must Currently Possess: None Clearance Level Must Be Able to Obtain: None Suitability: Agency Specific Public Trust/Other Required: Other Job Family: Systems Analysis Job Description: We are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that's important. GDIT is your place. You make it your own by embracing autonomy, seizing opportunity, and being trusted to deliver your best every day. We think. We act. We deliver. There is no challenge we can't turn into opportunity. The Federal Deposit Insurance Corporation (FDIC) mission is to preserve and promote public confidence in the U.S. financial systems by insuring deposits in banks and thrift institutions for up to $250,000; by identifying, monitoring, and addressing risks to the deposit insurance funds; and by limiting the effect on the account and the financial system when a bank or thrift institution fails. GDIT provides the day-to-day operational services to FDIC in support of infrastructure, facilities, hardware, software, and systems. GDIT supports operational security, client support/help desk, data center operations, asset management, and systems engineering service areas. GDIT seeks a Software Asset Management Analyst.U.S. Citizenship and background investigation is required; you must have a current clean financial background.Successful candidate must possess and be able to demonstrate technical skills and engineering attitude for success, dedication and commitment. Task and responsibilities in this role include, but are not limited to the following: * The Software Asset Management (SAM) Analyst will be involved in the managing, tracking, utilization, and reporting of software assets throughout the agency. The SAM Analyst will also be involved in analyzing trends in order to provide recommendations of best practices and warn of potential risks to the agency. * Ensure compliance by comparing current counts of deployed software against entitlements. * Conduct and report asset reconciliation and reporting * Create client facing documentation and reporting to help in managing risk and compliance throughout the agency * Manage day to day requests from end-users to fulfill software licensing needs and answer queries * Assist in providing status updates to stakeholders within contracted Service Level Agreements (SLA) on progress of current investigations and projects * Respond to requests from Technical Point of Contacts (TPOCs), end users, Oversight Managers (OM), and various other team members for specific IT Software Asset Management information * Process and maintain software licensing documentation as a part of the IT Asset Management (ITAM) program * Ensure that ITAM collects and maintains accurate Software Licensing information in repositories to address software compliance and inventory * Stay informed of new and updated software license models and options for key vendor products * Work with ITAM team members to develop processes and procedures to automate the collection, storage and reporting of key software data so that the products can be managed across the enterprise in an effective manner including Standard Operating Procedures (SOP) and Work Instructions (WI) * Monitor software usage to reduce risk of noncompliance * Coordinate with Procurement for the receiving of all Software Assets. * Maintain the media library (digital and physical) of all SW assets. * Responsible for the creation and distribution of all software related deliverables, KPIs, and OPIs and other contractionary obligated reports To qualify, you must meet these basic qualifications: * Experience with Software licensing, EULAs * Understand purchasing and license information, which will need to be deciphered and enter into IT Asset Management (ITAM) and Software Asset Management (SAM) systems * Strong licensing knowledge of Software vendors: Microsoft, Oracle, Symantec, IBM, VMWare or SAP * Strong quantitative, analytical, organizational and problem solving skills * Experience with ServiceNow * BA/BS, and 5+ years experience It would be great if you also had: Experience with Software Asset Management systems ITIL v3, IAITAM, CSAM, and or CHAMP Certifications GDIT CAREERS Opportunity Owned Discover more at www.gdit.com/careers General Dynamics Information Technology is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class. Scheduled Weekly Hours: 40 Travel Required: None T elecommuting Options: Some Telecommuting Allowed Work Location: USA VA Arlington Additional Work Locations: We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.\n\nGDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class. General Dynamics Arlington VA

Config Center /Asset Management Technician

Insight Enterprises, Inc.