Conference Set Up Manager

SUMMARY

Assists Conference Services with all facets of the set-up operation including audio visual within Wilson Lodge, the Cottages and outlying areas as required.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Daily responsibility for providing required services to conference groups including meeting directly with group contacts and speakers and the set-up of all function rooms including audio visual needs; subsequent tear down and cleaning.

• Continually strives to provide an exceptional experience for all resort guests through their interaction with the Conference Service department.

• Establish, maintain and implement standards that provide a safe, secure and clean working environment for staff as well as guests; keeps work areas front/back of house and equipment neat and clean.

• Assists the Director of Sales and Conference Services in the establishment of yearly budget for the Conference Service set-up division.

• Establishes control methods to ensure that budget objectives are met such as inventories, scheduling/staff levels/payroll and supply orders.

• Conducts interviews and proceeds with the hiring process.

• Trains staff, and is responsible for scheduling 6 to 8 employees based on guest demand.

• Conducts staff meetings.

• Responsible for creating and revising diagrams in meeting matrix, monitoring function room usage in Visual One and inputting and updating all staff schedules in ADP.

• Serves as an advisor to the Sales and Conference Services staff regarding function room set-up.

• Prepares function rooms for meetings, banquets, and other activities by setting up chairs, tables, audio visual and other support equipment and decorations

• At the completion of the function cleans and removes all above equipment to designated storage areas and cleans functions rooms including ceilings, walls, floor carpet, furniture, fixtures, windows and draperies.

• Routinely inspects and evaluates conditions of facilities, equipment and furnishings and submits to Director of Sales and Conference Services recommendations for painting, repair, replacement or relocation of the same.

• Delivers conference material to appropriate individuals or areas.

• Delivers Luggage to guest rooms and removes when requested.

• Exerts a positive influence on all resort personnel through leadership skills, an upbeat personality and by always attempting to enhance the guests visit.

• Works flexible schedule including weekends, evenings, holidays and all hours of the day; works with crew and supervisors in a safe manner.

• Interact with the public with a cheerful and positive attitude, solve guest problems and complaints in a proper manner, and maintain harmonious working relationships with fellow employees and departments.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.