Excellent reading, writing and oral proficiency in the English language.
Strong selling skills and client communication skills.
Communicate effectively with various department staff members within the hotel.
Communicate effectively with the sales managers responsible for booking various group business, as well as all other department staff members who will be involved in carrying out the needs of a group/guests.
Act as the liaison between the client and the hotel for all of the client needs, (i.e. hotel rooms, catering and events, audio-visual, transportation, off-site event recommendations).
Excellent knowledge of hotel facilities and capacities and dimensions of meeting rooms.
Maintain the policies set forth in the group sales contract (i.e. deposits, cut off dates, attrition, rooming lists, billing instructions).
Develop creative and attractive menu presentations for potential clients.
Maintain an active trace/follow-up system on all personal sales calls.
Coordinate the sales efforts between sales department and catering to insure proper utilization of function space to yield maximum revenues.
Conduct tours of the property with meeting planner and potential clients.
Negotiate with clients and achieve maximum revenue/profit potential while satisfying client needs.
Finalize all bookings maximizing all revenue potential by upselling in all revenue producing areas.
Provide input for the weekly and monthly forecasts.
Coordinate with other departments the needs of a group which will directly affect that department (i.e. amenities, arrival/departure time, deliveries, special meal requirements).
Plan and/or attend and/or participate in meetings with hotel staff as well as pre convention meetings with groups.
Achieve yearly personal sales booking goals.
Minimum Qualifications / Other Expectations:
The Resort at Pelican Hill (a part of Irvine Company's Coastal Collection) is one of the world's finest Five-Star, Five-Diamond destinations offering unparalleled service and luxury.
Perched upon 504 acres of unrivaled coastal beauty, The Resort at Pelican Hill is a world unto itself with seven exceptional dining options, 36 holes of world-class golf and the #1 Spa in California.
Our employee community is comprised of hard-working, dedicated hospitality professionals who create memorable experiences that stay with guests long after they've left. It's an environment populated with talented, passionate and experienced people, a collaborative spirit and abundant opportunities.
Apply today to join our employee community, and learn more about Irvine Company, our legacy and our guiding principles.
The Irvine Company is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, compensation, termination, and training, without regard to race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship status, marital status, pregnancy, age, medical condition, genetic information, military and veteran status, disability, or any other basis protected by federal, state, and local law. Reasonable accommodation is available for qualified individuals with disabilities, upon request.