Conference Services Manager

Overview

Amelia Island Resort

At Omni Amelia Island Resort guests can explore 3.5 miles of pristine beach and scenic marshlands while enjoying luxurious oceanfront accommodations, world-class resort pools, championship golf, full-service spa, endless dining options and family-friendly activities.

Omni Amelia Island's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Amelia Island Resort may be your perfect match.

Job Description

To facilitate all aspects of the conference/event including, but not limited to, banquet functions and meeting room arrangements with the meeting planner/client. The manager will serve as the liaison between the meeting planner/client and the hotel, ensuring that all information has been communicated correctly.

Responsibilities

• Prepares and reviews resumes for groups. Ensures all departments receive necessary information pertaining to the Conference.

• Partners with the culinary team to create customized menus to fit client's needs as well as increase food and beverage revenues.

• Verify contracted banquet meeting rooms in order to guarantee proper space has been assigned and that meeting rooms can accommodate requested set-ups.

• Conduct pre-planning meetings to include necessary departments when requested by client.

• Entertain clients in a professional manner to establish closer working relationships.

• Initiates the method of payment process and assist the credit manager in all accounting procedures.

• Collects information to create master account estimates 90 days and 21 days prior to conference/event.

• Creates Banquet Event Orders (BEO's) to review with the meeting planner. Receives signed event orders and provides these to the Credit Manager.

• Distributes BEO's which includes all food and beverage and meeting requirements to be reviewed with the Banquets, Banquet Setup and Culinary Departments in daily BEO meeting.

• Attends required meetings including morning and afternoon Stand-Up Meeting, BEO Meeting, Forecast Meeting and Department Staff Meeting.

• Recommends appropriate "in-house" and/or preferred vendors for group related services to drive hotel revenue.

• Conducts pre-conference meetings with meeting planner and all appropriate department heads.

• During conference, will ensure the meeting arrangements are to the meeting planner's specifications. Ensures all on-site changes are managed efficiently.

• Available to meeting planner during conference through phone, email, and in person to trouble shoot any questions that arise.

• Arranges for post-conference meetings with the meeting planner and the Executive Committee when requested.

• Knowledge of computer systems to include Delphi, Microsoft Outlook, Microsoft Word, Excel, and Micros.

• Responsible for accurately forecasting all food and beverage events, on a monthly and yearly basis. Assist in forecasting guestroom revenue along with the Group Housing Coordinator.

Qualifications

• Previous Experience as a Conference Service Manager in a High Volume 4-Star Hotel (Preferred)

• Delphi or Equivalent Training

• Bachelor's Degree in Related Specification (Preferred)

• Certified Meeting Planner (Optional)

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.