Conference Services Manager

Flik Hospitality Group

Salary: $75000 / year

Other Compensation: Bonus

What makes FLIK click

What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.

We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn't merely a job but the start of a career where you can flourish.

Job Summary

The Conference Services Manager (CSM) is responsible for establishing and ensuring a consistently warm, welcoming, and professional atmosphere for all employees and visitors at BNY Mellon. The CSM should be skilled in running a conference center and have extensive experience in managing corporate meetings and collaborating with cross-functional departments. The person in this role should have experience with opening new or renovated conference space and able to implement specific operational models focused on conference services. The CSM oversees the coordination and support for all events and meetings, in addition to supporting the day-to-day operations of the office, including lobby & reception duties when needed.

Key Responsibilities:

• Acts as overall Hospitality Services resource to guests, visitors, and employees.

• Oversee day to day operations for Conference Center and lobby (6 team members) of two corporate buildings, managing schedules and coverage

• Responsible for building, developing and training a team from the ground up for new operation

• Will create standard operating procedures, forming policies, and developing operational models

• Responsible for creating and managing the daily/weekly schedule assuring appropriate coverage during breaks and call outs.

• Adept at handling high-profile clients while maintaining operations standards

• Facilitates requests and planning for other BNY Mellon business lines to use onsite facilities for client or internal events.

• Communicating requests to the appropriate internal support departments.

• Ensure knowledge of proper escalation procedures

• Works closely with the US General Manager, client contacts, and building personnel, ensuring smooth transitions at each stage of the operation.

• Ensure adherence to the existing US SOPs and operation guidelines

• Liaison to IT team to ensure maintenance of AV services.

• Collaborating with vendors on site, such as facilities, regarding issues and following up when necessary

• Follow all safety procedures to ensure a safe working environment, including a thorough understanding of the Firm's emergency services

• Providing tours of facility when needed for clients or visitors from other areas of BNYM.

Key Competencies:

• A passion for delivering the Platinum Service and Service Excellence Standard.

• A consistently professional approach, including a strong sense of self- respect and integrity, as well as respect for and interest in others.

• A mindset to take ownership and responsibility within and outside one's job domain maintaining composure during pressured times

• College degree preferred. Three years' experience in a hospitality / Conference Service management role

• Prior experience with new site openings, hiring and training new associates

• Knowledgeable in booking reservation systems

• Advocate for innovation, constantly seeking new ways to improve quality, services and amenities offered to guests.

• Excellent listening and oral communication skills.

• Advanced computer skills and knowledge of office technology / equipment.

• Self-confidence, willingness to learn, and feeling comfortable with change and coordinating change.

• Punctual, dependable and dedicated to achieving operational excellence, down to the smallest of details.

• Discreet, ethical and committed to maintaining a high degree of confidentiality.

Apply to Flik today!

Flik is a member of Compass Group USA

Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Applications are accepted on an ongoing basis.

Flik maintains a drug-free workplace.

Associates at Flik Hospitality are offered many fantastic benefits.

• Medical

• Dental

• Vision

• Life Insurance/ AD

• Disability Insurance

• Retirement Plan

• Paid Time Off

• Holiday Time Off (varies by site/state)

• Associate Shopping Program

• Health and Wellness Programs

• Discount Marketplace

• Identity Theft Protection

• Pet Insurance

• Commuter Benefits

• Employee Assistance Program

• Flexible Spending Accounts (FSAs)

Req ID: 1311029

Flik Hospitality Group

JEANNE M LANE

[[req_classification]]