Sage Hospitality Resources, LLP Alexandria , VA 22313
Posted 3 weeks ago
Why us?
Sage Hotel Management is currently seeking a Conference Service & Group Rooms Manager for two of its Autograph hotels, The Alexandrian and Morrison House located in Alexandria, Virginia.
At Sage Hotel Management, we passionately strive to be the best and create excellence in everything we do. We are known amongst our staff, our owners, our guests, and our communities as leaders in our field who are authentic, humble, innovative, and flexible operators driven to anticipate needs and exceed expectations.
Sage's vision is to be recognized by our customers as the best in our business through ensuring a culture that "makes the ordinary extraordinary!" The ideal candidate should champion this culture in every touchpoint of our business from our associates, guests, owners, and communities. The service and courtesy you extend and promote daily will ensure a healthy and productive culture of serving others with excellence. Join us today!
Job Overview
Manages & executes assigned group events following the contract definite turnover phase with an overall management of all group room blocks. Liaison between group customers and all operating departments in the hotel to ensure a high standard of organization and guest service throughout all hotel operations areas. This position must provide a visible and accessible floor presence to anticipate, understand and act upon all client needs. Details outlining the overall duties and responsibilities include the following:
Meets and exceeds revenue goals by developing new accounts and growing current hotel accounts in a profitable and win-win selling approach.
Responsibilities
Introductory Call and Email with detailed plan for the customer outlining what they should expect during the planning process. Skill to communicate information clearly and effectively in person, in writing, and on the phone with a variety of people including customers, vendors and staff.
Follow up with clients
Answers phone in a timely manner and schedules appointments for clients to inspect function site, receives confirmed contracts/deposits, prepare Banquet Event Order forms, and maintain client event files.
Manage group room blocks
Track and report negotiated savings for the customer during the planning phase and/or identify, record and report lost savings opportunities for the customer during the planning phase.
Cancellation & Attrition
Arrival / Duration of group event stay / Departure- Personally greets all customer contacts upon arrival to finalize arrangements and to orient the client to the facility and staff. Frequent communication while the customer is in the hotel for the duration of the group stay while communicating all updates and/or changes the customer has throughout all departments in the hotel. Is available to customers to answer questions and accommodate special requests accordingly.
Billing
Qualifications
Education/Formal Training
Minimum of high school diploma or equivalent.
Experience
Six months minimum in sales, customer service related position or hotel experience preferred.
Knowledge/Skills
Requires knowledge of general sales techniques.
Requires yield management experience.
Requires highly developed customer service skills.
Requires ability to hear, speak, read and write English fluently.
Requires 12th grade level mathematics, spelling and reading skills.
Requires effective business writing skills.
Must be able to meet clients on and off premises, to tour property and attend functions, to climb stairs, use door keys and operate basic office equipment.
Vision to read fine print and computer screens, to see colors, to observe rooms in poorly lit conditions.
Understand and follow verbal/written instructions.
Work on more than one task at a time.
Develop strong internal and customer relationships.
Set and manage priorities and plan activities in advance.
Solve problems and make sound business decisions.
Respond to coaching, feedback and training. Strong and effective sales skills.
Physical Demands
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Bending/kneeling - repeated bending and kneeling required while filing
Mobility - must be able to reach all areas of hotel to assist clients.
Occasional standing.
Occasional carrying and lifting of files and office items up to 25 lbs.
Environment
General office and hotel environment
ID: 2024-22666
Position Type: Regular Full-Time
Property : The Alexandrian
Outlet: King & Rye
Category: Sales & Marketing
Address : 480 King St
City : Alexandria
State : Virginia
EOE Protected Veterans/Disability
Sage Hospitality Resources, LLP