Conference Room Technician (Systems Programmer I)

Position Description

This announcement will be used to fill a full-time permanent Conference Room Tech (Systems Programmer I) position within the Office of Information Technology.

This is a highly specialized technical support position responsible for configuring and maintaining conference room equipment, including projectors, screens, audio systems, video conferencing equipment, and other AV peripherals.

NATURE AND VARIETY OF WORK

Configure and maintain conference room equipment including projectors, screens, audio systems, video conferencing equipment, and other AV peripherals.

Provide technical support to users experiencing issues with conference room technology.

May require working non-standard hours to support important public events such as Council Meetings.

Examples of Duties and Knowledge, Skills and Abilities

(Note: The duties and responsibilities enumerated in this class specification are for the purpose of determining a common set of minimum qualifications and salary level for all positions in this class. They are not intended to include all of the essential functions of all positions in the class.)

Troubleshoot hardware and software problems related to conference room technology.

Perform routine maintenance and updates on conference room equipment.

Coordinate with vendors and service providers for repairs and replacements as needed.

Train users on how to operate conference room technology effectively.

Develop and maintain user manuals and job aides

Maintain an inventory of conference room equipment and spare parts.

Stay current with technological advancements in conference room technology and recommend upgrades or enhancements as appropriate.

Ensure compliance with security protocols and best practices for conference room technology.

Knowledge, Skills and Abilities:

Installation and support of commercial grade, IP based conference room and AV technology.

2+ years experience troubleshooting video conferencing and AV equipment (preferred);

2+ years experience troubleshooting IT equipment

desktop/laptop PCs basic network connectivity.

Configuration of software through the use of web based administrator portals.

Establishing and maintaining security groups within applications.

Conducting needs assessments with customer.

Documentation of needs & requirements, use cases

Vendor management.

Managing the work assigned to vendors to ensure that the most appropriate vendor is selected for the job.

Ensuring that one vendor is not unfairly favored over other vendors

Coordinating schedules of the AV vendor, FMD, facilities vendors, customer, and others.

One year experience in Project Management/Coordination.

Coordinating schedules between vendors, customers, and other internal partners.

Breaking down a project into manageable tasks.

Estimating the effort and time required for completion.

Capable of understanding the skills needed for tasks and which entity to assign/coordinate with.

Executing project plan and adjusting to unanticipated issues.

Read, understand, and follow wiring diagrams.

Cable management.

Understanding the appropriate use of consumer/personal equipment vs. commercial grade equipment.

Configuration management; processes and discipline of identifying patches that are needed, assessing criticality, testing, and production deployment of patches and updates to software and firmware; Scheduling of updates.

Use diagramming software (Lucidchart, Visio, etc.) to create room layouts/mock ups and system designs; Use of same to update as-built diagrams.

Ability to manage conflicting priorities- operational vs. project

Train field PC techs in.

Troubleshooting techniques for AV and conferencing tech

if/how to use the management portals.

System usage

Training customers in how to use the systems.

Strong customer service skills; support of priority customers.

Maintain a flexible schedule to support functions in the evening.

PC/Desktop computer tech skills.

Troubleshoot hardware and software issues.

Diagnose basic network connectivity issues.

Perferred skills:

Terminating CAT6

Essential manufacturers to have experience/knowledge with:

Logitech, commercial products, especially

DTen

Barco- ClickShare

Zoom

Google- Meet

Williams Audio; assisted listening

AMX/Extron/Crestron

Minimum Qualifications

Graduation from an accredited four-year college or university with major course work in mathematics, public or business administration, or a related field, including or supplemented by specialized training in electronic data processing, programming, operations, and methodologies; and one (1) or more years of experience in telecommunications, computer operating systems, and database management.

Please note: Graduation from an accredited four-year college or university with major course work in mathematics, public or business administration, or a related field, including or supplemented by specialized training in electronic data processing, programming, operations, and methodologies, may be substituted on a year-for-year basis with four (4) years of work experience in configuring and maintaining conference room equipment or related experience, including or supplemented by specialized training in electronic data processing, operations, methodologies, this is in addition to the one (1) or more years of experience in telecommunications, computer operating systems, and database management.

Note: Accredited University or College is the recognition from an accrediting agency that an institution maintains a certain level of educational standards. The U.S. Department of Education maintains a database of accrediting agencies it recognizes for schools within the United States.

For a University or College outside the United States, the applicant must provide documentation of accreditation and educational equivalency, which can be accomplished through a credential evaluation service. Applicants with a foreign degree must provide this documentation upon the close of the announcement.

Supplemental Qualifications

Preference will be given to applicants who possess:

2+ years experience troubleshooting video conferencing and AV equipment;

2+ years experience troubleshooting IT equipment

desktop/laptop PCs

1+ years experience Project Management/Coordination;

Experience working for State, Local or Federal Government.

Note: This position will require occasional remote or on-site support duties after normal business hours, and will be classified as Essential Personnel

Note: This position requires a background check.

• Medical/Health Insurance Plans

• Open Access Aetna Select HMO-EPO

• Aetna Open Choice PPO

Dental Insurance

• CIGNA Dental PPO (Buy-Up)

• CIGNA Dental PPO (CORE)

• CIGNA Dental HMO (DHMO)

Vision Insurance

• EyeMed

Employee Life Insurance

• Term insurance of up to 2 times salary ($100,000 maximum) for employees at no cost.

• Ability to purchase Supplemental & Dependent Life Insurance

Disability Income Insurance

Pension Plan

• Normal retirement after 30 years of service or Age 60 and 10 years of service or election to enroll in the Employees Retirement Savings Plan.

Deferred Compensation Section 457 Plan

Direct Deposit

Credit Union

Holidays

• Twelve days provided per year, thirteen in general election year

Annual Leave

• Less than 3 years

• 13 days

• 3 to less than 15 years

• 20 days

• 15 years or more

• 26 days

Disability Leave

• Accrual at a rate of 15 days a year

Personal Leave Day, 5 per calendar year

Leave Sharing

Employee Assistance Program

• Free, confidential counseling for employee and family members 4X per year per problem per family member; also counseling on legal and financial issues; assistance in locating childcare and elder care

Flexible Spending Accounts

• Dependent Care Reimbursement

• Health Care Reimbursement

Voluntary Benefits

• Provides you an opportunity to enroll in any or all of the benefits listed below with the convenience of payroll deduction

• Universal Life Insurance with Long Term Care Rider

• United Legal Benefits
  01

The supplemental questions are a very important first step in our screening process. Therefore, you are required to accurately and completely respond to each question by providing the information asked in each question. Your responses will be used to initially determine your qualifications and eligibility for this position. DO NOT INDICATE "SEE RESUME" IN RESPONSE TO THE SUPPLEMENTAL QUESTIONS. Your response and lack of detail and explanation in the supplemental questions and in your application may result in failure or disqualification for this position. THIS MEANS YOU WILL BE INELIGIBLE FOR FURTHER CONSIDERATION IN THIS RECRUITMENT PROCESS. Please check "yes" to show that you have read and understand this statement.

• Yes

• No

02

Did you graduate from an accredited four-year college or university with major course work in mathematics, public or business administration, or a related field?

• Yes

• No

03

Did your education include or was it supplemented by specialized training in electronic data processing, programming, operations, and methodologies?

• Yes

• No

04

Do you possess one or more years experience in telecommunications, computer operating systems and database management?

• Yes

• No

05

If you answered "yes" to the question above, please explain how you possess this work experience. Please include the Employer, Job Title, and Dates of Service. This must be in the work history section of your application.

06

Do you have 2+ years experience troubleshooting video conferencing and AV equipment?

• Yes

• No

07

If you answered "yes" to the question above, please explain how you possess this experience.

08

Do you 2+ years of experience troubleshooting IT equipment desktop/laptop PC?

• Yes

• No

09

If you answered "yes" to the question above, please explain how you possess this experience.

10

Do you have 1+ years experience in Project Management/Coordination?

• Yes

• No

11

If you answered "yes" to the question above, please explain how you possess this experience.

12

Do you have experience working for State, Local, or Federal Government?

• Yes

• No

13

If you answered "yes" to the question above, please explain how you possess this experience.

14

This position will require occasional remote or on-site support duties after normal business hours, and will be classified as Essential Personnel. Are you willing to occasionally work after hours, and work during emergency closures?

• Yes

• No

15

This position requires a background check. Are you willing to participate in the background check requirement?

• Yes

• No

16

Please note: Graduation from an accredited four-year college or university with major course work in mathematics, public or business administration, or a related field, including or supplemented by specialized training in electronic data processing, programming, operations, and methodologies, may be substituted on a year-for-year basis with four (4) years of work experience in configuring and maintaining conference room equipment or related experience, including or supplemented by specialized training in electronic data processing, operations, methodologies, this is in addition to the one (1) or more years of experience in telecommunications, computer operating systems, and database management. Does this language apply to you?

• Yes

• No

17

If you responded "Yes" to the question above, describe how you have this experience. You MUST include the Job title, Employer, and Dates of Services. This job must be in the work history section of your application. Do NOT respond with "SEE RESUME"

18

Note: Accredited University or College is the recognition from an accrediting agency that an institution maintains a certain level of educational standards. The U.S. Department of Education maintains a database of accrediting agencies it recognizes for schools within the United States. For a University or College outside the United States, the applicant must provide documentation of accreditation and educational equivalency, which can be accomplished through a credential evaluation service. Applicants with a foreign degree must provide this documentation upon the close of the announcement. Have you attached the appropriate documentation to verify your education?

• Yes

• No

19

Did a county employee refer you? If yes, indicate their name, department and badge/id number. If you weren't referred by an Employee indicate N/A.

Required Question

Agency Anne Arundel County

Address Heritage Complex

2660 Riva Road, First Floor

Annapolis, Maryland, 21401

Phone (410) 222-7595

Website http://www.aacounty.org/Personnel/Index.cfm