Ricoh Americas Corporation San Francisco , CA 94118
RICOH EMPOWERS WORKPLACES using innovative technologies & services enabling individuals to work smarter. Our people deliver on the promise of Service Excellence.
Ricoh offers a full portfolio of benefit and employee programs such as:
Medical Coverage & Vision Coverage
Short/Long Term Disability
Term Life and AD&D Insurance
Spouse and Dependent Life Insurance
Flexible Spending Account
EAP and Work Life Benefits
Time off Benefits including: Vacation, Sick, and Holiday
Tuition Reimbursement......and many more
Ricoh offers Full Time and Part Time positions with a developmental path and a range of training resources to meet employees' different needs. From on-boarding training to continued development for all of our employees, we provide many resources to set our employees up for continued success.
Ricoh works to motivate employees with competitive pay and benefits that are affordable. We offer proven career paths - locally, regionally, and nationally.
WE ARE RICOH! Apply today!
Supervises the day-to-day operations of a 1 to 3-person site within a legal office environment. Reports directly to an Account Manager and works to provide employee developmental support. Will also assist in employee relations matters as it pertains to supervising and directing. Works to develop, implement, and review procedures for compliance and improvement. Prepares, creates, validates, and invoices client(s) as per the customer's billing needs. Must possess excellent interpersonal and customer service skills to communicate with senior level attorneys, partners, clients, opposing counsel, court reporters, vendors, staff, and others. The Site Supervisor is the point person for customer issues as well as providing direction for issue resolution. Works directly or indirectly assisting the site operations with any of the following office functions: copy, production, and scanning, fax, mail, and shipping, hospitality assistance, conference room set up and scheduling, receptionist backup, facilities support, and inventory control. Works to maintain and control an acceptable profit level within the site while looking for additional service offerings to enhance the customers work flow.
LEGAL ENVIRONMENT JOB RESPONSIBILITIES
Possess the legal background to understand Client Matter work flow, such as:
Charge back to firm and/or clients for work, supplies, hours, etc.
Familiar with charge back systems (examples: Copitrak/Equitrac, etc.)
Familiar with processes such as: closing binders, depositions, knowledge of court systems, and the proper delivery of court items and documents within the court system.
Assists with scheduling needed equipment, labor, and supplies for offsite trial(s).
JOB DUTIES AND RESPONSIBILITIES
Responsible for effective implementation and management of RICOH Service Excellence.
Functions as a working supervisor, assisting in the daily tasks and operations as per the customer contract.
Handles formal contact with the customer daily.
Handles highly sensitive and confidential documents that may be time sensitive.
Provides quality work due to the sensitive nature of documents and projects that are required in a legal environment.
Responsible for interacting and providing professional support to firm associates (legal secretaries, project managers, paralegals, associates, and partners).
Provides and performs accurate work on jobs and projects that may require an expedient turnaround and have a tight deadline
Provides training on workflow and machine operations when necessary.
Ensures payroll accuracy by overseeing and correcting all time clock punches.
Achieves shift profitability (cost of goods) by effectively supervising the labor, materials, and supplies.
Operates shifts and maintains quality of work to comply with audits and deadlines.
Meets quality and deadline standards by the effective use of job scheduling practices.
Maintains efficient workflow by holding direct reports accountable for quality and efficiency of their work.
Facilitates resolution of issues concerning pricing, orders-in, and invoicing.
Ensures all direct reports execute objectives using tools such as: a developmental plan, ninety (90) day plan, and regular performance reviews.
Posts reports showing productivity, quality, and deadline results.
Maintains positive internal working relationships with all department employees by communicating in a professional manner.
Completes site reports and other paperwork on time and accurately.
Completes month-end management report.
Possesses ability to manage financial results by interpreting, projecting, managing declining balances, and reconciling profit and loss statement.
Performs other duties as assigned.
QUALIFICATIONS (Education, Experience, and Certifications)
Requires high school diploma or GED and 2+ years of experience in a related field.
Minimum of 2 years' experience in the legal industry is strongly preferred
Requires experience in delivering classroom and/or informal training sessions.
Requires experience in operation of the most advanced machines and performing complex jobs.
Ricoh is an EEO/Affirmative Action Employer -- Minorities/Women/Protected Veterans/Disabled.