Epathusa San Diego , CA 92105
Video Conference Room Support Technician / CISCO
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This position is for onsite assistance only and is responsible for collaborating with our clients management team and other company employees to deliver an array of customer service focusing on integration and installation assistance in conference rooms. Essential Duties and Responsibilities
Operate and test daily functionality of all AV and integrated conference rooms
Perform routine testing and problem diagnosis for projectors, microphones, speakers, amplifiers & LCD/Plasma Displays
Perform preventative maintenance to resolve problem or identify resolution to appropriate vendor or manufacturer
Troubleshoot AV/V problems last minute as required as well as non-critical situations
Assist with company meetings/functions that require use of AV infrastructure (audio, video conferencing, webcasting, visual display or projection, and control system (Cisco, Crestron) operations
Interact with client Customer Help Desk ticketing system to respond to end user requests
Coordinates with client staff to determine AV basic infrastructure requirements for any new conference room or media design
Setup and breakdown of all onsite meetings
Daily system testing to ensure equipment and room functionality
Responsible for escalating all next level break fix issues to their manager for resolution
Perform remote testing for local and regional offices
Ensure all AVS spaces are presentable for use Other duties assigned as needed Skills and Abilities
Effective communication and interaction with employees, clients, and colleagues and the ability to work effectively with all levels of the organization
Ability to test equipment and perform basic troubleshooting
Ability to work and think independently and ensuring to meet deadlines
Basic computer knowledge
Knowledge of basic signal flow for audio, video and control
Ability to balance multiple tasks with changing priorities
Strong organizational skills and excellent attention to detail
Excellent communication and interpersonal skills, both verbal and written
Demonstrated customer service focus and client communication skills Education and/or Experience
Minimum high school diploma or equivalent
Demonstrated working knowledge of AV practices and procedures
Videoconferencing experience including operation, call set-up and equipment
Demonstrated AV Control experience including Cisco and Crestron etc.
Experience and knowledge of web conferencing tools such as WebEx and Cisco meeting place a plus
Cisco, Telepresence, Audio, video, AV, conference room