Benchmark's company culture is central to our management philosophy. The company's stated purpose is "to provide an entrepreneurial environment where determined people dare to create, share, and build futures.
To be the "benchmark" by which all others are judged takes passion, courage, and dedication. We invite you to explore our extraordinary offering of unique opportunities, all with a common goal of providing an unforgettable journey.
Job Description Summary:
The ideal candidate will have minimum 2 years experience in hotel, convention/conference center, preferable in conference services department.
Knowledge of conference service equipment, set-up styles, and audio-visual highly desired.
Computer software knowledge of Microsoft Office required.
Delphi experience required.
Must have excellent verbal and written communication skills
Must have excellent organization skills
Plans and ensures execution of group event to include but not limited to dates/timing of arrival and departure, room set-ups, diagrams, audio visual/production needs, rooming lists, special needs, special events, on/off-site entertainment, transportation
Knowledgeable with the property's accommodations, meeting facilities and support services available at and through the property in order to best promote the effective utilization of the property by assigned corporate accounts
Promote the use of the property's ancillary services (i.e. banquets, cocktail receptions and theme parties) in fulfilling the general, unique or special meeting objectives of the clients and generally promoting the property as the facility best suited to meet their meeting needs and requirements
Promote the property in arranging and conducting site visits by key personnel of assigned accounts for the purpose of planning, organization and coordinating of all meeting needs and requirements
Follow proper channels when seeking authorization for special rates, concessions, discounts, etc.,
Ensures group billing is accurate
Review distribution of in-house reports to ensure consistency and completeness of information
Attend weekly designated meetings
Communicates effectively verbally and in writing with clients in timely manner.
Communicates effectively verbally and in writing all details of events to appropriate personnel in timely manner
Enhances group events and department profitability by using up-selling techniques
Communicates frequently with group contact and attendees to ensure expectations are met or exceeded.
Coordinates vendors, obtains quotes, client contracts etc.
Takes a proactive approach toward client satisfaction.
Responds to all client evaluations rated fair or poor.
Performs some administrative to include distribution of event orders, reports, filing, etc.
Follow grooming standards maintaining a professional image in dress and mannerisms
Perform other job functions as necessary to ensure property and company goals and guest expectations are exceeded.
Company contributes 75% towards United Healthcare medical benefits package.
Generous Paid Time Off and Paid holiday benefits
Employee and Family travel discounts
Copley Square Hotel