Conference Housing Officer, Position Number 0080219

Description

• READVERTISMENT

Title: Student Services Specialist

Position Number: 0080219

Hiring Unit: Student Housing Office

Location: UH at Manoa

Date Posted: 06/21/2024

Closing Date: 07/08/2024, 11:59 HST

Band: A/B

Salary : salary schedules and placement information

Full Time/Part Time: Full-time

Month: 11-month

Temporary/Permanent: Permanent

Other Conditions: To begin approximately August 2024 subject to position clearance and availability of funds. Position is renewable depending on performance and/or funding availability.

PBB Duties and Responsibilities:

Conference Housing Services

1. *Serves as lead Conference Housing Officer in a year-round conference housing operation that provides additional revenue for Student Housing Services and programmatic support for the University.

2. *Responsible for the management of the overall operations of Conference Housing Program including but not limited to: contracts and records management, fiscal processes, and office operations.

3. *Responsible for the development, implementation, oversight, and evaluation of conference housing policies, regulations and widely accepted methods and practices.

4. *Oversees the timely billing and payment to conference groups and vendors according to contractual terms. Resolves complex and difficult procurement, billing, and collection issues as needed.

5. *Supervises student conferences staff; sets behavioral expectations; monitors and evaluates their performance. Develops and implements appropriate strategies for selection, training, performance counseling and evaluation.

6. *Researches and evaluates current and future economic issues and trends, and coordinates and implements desired changes to policies and procedures to optimize work and revenue flow.

7. *Develops metrics to evaluate the effectiveness of programs and services to identify program successes and areas in need of improvements.

8. *Responsible for the development, management, and implementation of an operating budget for the conference housing program and services offered.

9.Responsible for the development, implementation, and evaluation of marketing strategies to increase and maintain acceptable occupancy levels.

10. *Evaluate and revise policies and procedures related to the Conference Housing Program and services; Ensures all internal policies and procedures comply with all federal, state, and University policies and procedures, rules and regulations.

11. In addition to being available during regular business hours, this position must be accessible for after-hour conference housing emergencies, including evening & weekend work hours. Responsibilities require carrying a cell phone.

12. Responsible for organizing, researching, coordinating and reporting on special projects as assigned.

Administrative Services

1.Oversees the SHS early student check-in and late student check-outs process during each semester.

2. *Manages the Student Housing Services emergency housing process, including but not limited to, identification of available spaces, administration of emergency housing contract, issuing of temporary meal plan, establishing check-in/out procedures, and coordinating room turnaround.

3.Assists with academic year resident room change process, including the identification of available spaces, and collaboration with SHS Operations and Residential Life.

4.Represents, supports and communicates the overall intent and mission of the University and Student Housing Services' policies and procedures to students, families, faculty/staff, and external community members.

5.Provides support to student residents and departmental groups in various organizational and program planning.

6.Serves on departmental, divisional and university-wide committees, planning efforts, and programs as assigned.

Other duties as assigned

PBA Duties and Responsibilities

Conference Housing Services

• *Assists in the year-round conference housing operation that provides additional revenue for Student Housing Services and programmatic support for the University.

• *Assist with the overall operations of Conference Housing Program including but not limited to: contracts and records management, fiscal processes, and office operations.

• *Responsible for the development, implementation, oversight, and evaluation of conference housing policies, regulations and widely accepted methods and practices.

• *Processes billing and payment to conference groups and vendors according to contractual terms. Resolves complex and difficult procurement, billing, and collection issues as needed.

• *Assist in the oversite of student conferences staff by observing behavioral expectations to monitor their performance by assisting with the selection, training, performance counseling and evaluation.

• *Researches current and future economic issues and trends, and coordinates and reports to the Lead Conference Hosing Officer to implement changes to policies and procedures to optimize work and revenue flow.

• *Implements established metrics to evaluate the effectiveness of programs and services to identify program successes and areas in need of improvements.

• *Assist with the review and implementation of an operating budget for the conference housing program and services offered.

• Assist in the implementation, and evaluation of marketing strategies to increase and maintain acceptable occupancy levels.

• In addition to being available during regular business hours, this position must be accessible for after-hour conference housing emergencies, including evening & weekend work hours. Responsibilities require carrying a cell phone.

• Assist with organizing, researching, coordinating and reporting on special projects as assigned.

Administrative Services

• Assist with the SHS early student check-in and late student check-outs process during each semester.

• *Assist with the Student Housing Services emergency housing process.

• Assists with academic year resident room change process, including the identification of available spaces, and collaboration with SHS Operations and Residential Life.

• Represents, supports and communicates the overall intent and mission of the University and Student Housing Services' policies and procedures to students, families, faculty/staff, and external community members.

• Provides support to student residents and departmental groups in various organizational and program planning.

• Serves on departmental committees with planning efforts, and programs as assigned.

Other duties as assigned.

• Denotes Essential Functions

PBB Minimum Qualifications

1.Possession of a baccalaureate degree in business administration, education, human development, communication, or related field and 3 year(s) of progressively responsible professional experience with responsibilities for providing assistance to groups, individuals, and students in conference housing, or related student services programs; or any equivalent combination of education and/or professional work experience which provides the required education, knowledge, skills and abilities as indicated.

2.Considerable working knowledge of principles, practices and techniques in the area of conference housing, student housing, or student services, or related field as demonstrated by the broad knowledge of the full range of pertinent standard and evolving concepts, principles and methodologies.

3.Considerable working knowledge and understanding of applicable federal and state laws, rules, regulations and theories and systems associated with conference housing or student housing administration.

4.Demonstrated ability to resolve wide ranging complex problems through the use of creative reasoning and logic to accurately determine the cause of the problems and the resolution of the problems in an effective, innovative and timely manner.

5.Demonstrated ability to interpret and present information and ideas clearly and accurately in writing, verbally and by preparation of reports and other materials.

6.Demonstrated ability to establish and maintain effective working relationships with internal and external organizations, groups, team leaders and members, and individuals.

7.Demonstrated ability to operate a personal computer and apply word processing software.

8.If applicable, for supervisory work, demonstrated ability to lead subordinates, manage work priorities and projects, and manage employee relations.

9.Considerable knowledge of budgeting procedures, requisitioning supplies/equipment, and office management practices.

10. Demonstrated knowledge of the principles and practices of current marketing strategies in a higher education environment.

11. Demonstrated ability to work independently, organize, establish priorities, and make sound decisions under pressure.

12. Supervisory and/or leadership experience.

13. Ability to work outside of business hours including evenings, weekends and/or holidays as needed.

PBB Desirable Qualifications

1.Supervisory experience of full-time personnel.

2.Demonstrated experience in handling large- and small-scale crisis/emergency situations involving guest welfare and hall safety.

PBA Minimum Qualifications:

• Possession of a baccalaureate degree in business administration, education, human development, communication, or related field and 0 year(s) of progressively responsible professional experience with responsibilities for providing assistance to groups, individuals, and students in conference housing, or related student services programs; or any equivalent combination of education and/or professional work experience which provides the required education, knowledge, skills and abilities as indicated.

• Functional knowledge of principles, practices and techniques in the area of conference housing, student housing, or student services, or related field as demonstrated by the broad knowledge of the full range of pertinent standard and evolving concepts, principles and methodologies.

• Functional knowledge and understanding of applicable federal and state laws, rules, regulations and theories and systems associated with conference housing or student housing administration.

• Demonstrated ability to recognize problems, identify possible causes and resolve the full range problems that may commonly occur in the area of conference housing or student housing administration.

• Demonstrated ability to understand oral and written documentation, write reports and procedures, and communicate effectively in a variety of situations.

• Demonstrated ability to establish and maintain effective working relationships with internal and external organizations, groups, team members and individuals.

• Demonstrated ability to operate a personal computer, apply word processing software.

• Ability to work outside of business hours including evenings, weekends and/or holidays as needed.

PBA Desirable Qualifications:

• Demonstrated experience in handling large- and small-scale crisis/emergency situations involving guest welfare and hall safety.

To Apply:

Click on the "Apply" button on the top right corner of the screen to complete an application and attach allthe required documents. Documents include:

• Cover letter identifying your application for the PBA or PBB position and explaining how you meet the minimum and desirable qualifications;

• Current Resume;

• Official transcript(s) showing the degree and coursework to date appropriate to the advertised position (copies are accepted; however, original official transcripts will be required at the time of hire);

• Names and contact information (telephone number and email addresses) of three (3) professional references.

The application will be considered incomplete if materials are unreadable or illegible or password protected, and will not be considered Please REDACT references to social security numbers and birth date on submitted documents. Late or incomplete applications may not be considered.

Note: If you have not applied for a position before using NEOGOV, you will need to create an account.

Inquiries: Adele Fujita, afujita@hawaii.edu or 808-956-4008

EEO/AA, Clery Act, ADA

The University of Hawai'i is an Equal Opportunity/Affirmative Action Institution and is committed to a policy of nondiscrimination on the basis of race, sex, gender identity and expression, age, religion, color, national origin, ancestry, citizenship, disability, genetic information, marital status, breastfeeding, income assignment for child support, arrest and court record (except as permissible under State law), sexual orientation, domestic or sexual violence victim status, national guard absence, or status as a covered veteran. For more information or inquiries regarding these policies, please refer to the following link: http://www.hawaii.edu/offices/eeo/eeo-coordinators/

Employment is contingent on satisfying employment eligibility verification requirements of the Immigration Reform and Control Act of 1986; reference checks of previous employers; and for certain positions, criminal history record checks.

In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, annual campus crime statistics for the University of Hawai'i may be viewed at: https://www.hawaii.edu/titleix/help/campus-security/, or a paper copy may be obtained upon request from the respective UH Campus Security or Administrative Services Office.

In accordance with Article 10 of the unit 08 collective bargaining agreement, bargaining unit members receive priority consideration for APT job vacancies. As a result, external or non BU 08 applicants may not be considered for some APT vacancies. BU 08 members with re-employment rights or priority status are responsible for informing the hiring unit of their status.

Accommodation Request: The University of Hawai'i complies with the provisions of the Americans with Disabilities Act (ADA). Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the EEO coordinator directly. Determination on requests for reasonable accommodation will be made on a case-by-case basis. For further information, please refer to the following link: https://www.hawaii.edu/offices/eeo/accommodation-request/

Agency University of Hawaii

Website http://workatuh.hawaii.edu