Conference Dining Associate

University Of California Santa Barbara , CA 93101

Posted 5 days ago

Position Information

Payroll Title: Conference Dining Associate (EVENTS SPEC 2)

UC Job Code: 6291

Job Open Date: 1/25/2023

Application Review Begins: 2/9/2023

Department Code (Name): FDSR - Campus Dining

Percentage of Time: 100%

Union Code: 99- Non Represented

FLSA Status: Non- Exempt

Grade Type/Grade: PSS/19

Budgeted Hourly Range: $26.39/hr. - $30.65/hr. This represents the budgeted hourly range that the University reasonably expects to pay for this position.

Posting Salary Range: $26.39/hr. - $33.72/hr. Salary offers are determined based on final candidate qualifications and experience; the budget for the position; and the application of fair, equitable, and consistent pay practices at the university.

Work Location: Ortega Dining Commons

Working Days/Hours: Monday-Friday, 8:30am-5:00pm

Benefits Eligibility: Full Benefits

Type of Remote or Hybrid Work Arrangement: Not Eligible for remote work

Special Instructions

For full consideration, please include a resume and a cover letter as part of your application.

Department Marketing Statement

Housing, Dining & Auxiliary Enterprises houses 10,000 students, faculty and family residents on campus, provides support services for 9,300 students residing in the communities adjacent to the campus, serves 21,000 customers daily in its retail and board dining programs, manages the UCSB Campus Store and University Center, hosts 150,000 guests annually for conferences and meetings, manages a major events center (Events Center), and oversees the administration of transportation, parking and fleet services. Additional responsibilities in the HDAE portfolio include Administrative & Residential Information Technology (ARIT) and The Club & Guest House. HDAE employs 600 full-time employees and 1,800 student employees. HDAE maintains a physical plant of more than 3 million square feet of buildings and 250 acres of grounds and landscaping.

Benefits of Belonging

Working at UC means being part of this vibrant institution that shines a light on what is possible. People make UC great, and UC recognizes your contributions by making this a great place to work. Excellent retirement and health are just one of the rewards. Learn more about the benefits of working at UC

Brief Summary of Job Duties

The Conference Dining Associate, under the supervision of the Conference Dining Manager, plans, organizes and manages dining and catering content for assigned, moderately complex summer conference programs on campus and at University-owned apartments. The Conference Dining Associate interacts with a diverse clientele, including University professors and commercial program directors, to assess and determine how a program's dining and catering needs can be met by our services and facilities, or other on and off-campus resources. Serves as a planning consultant to event organizers to ensure that all dining and catering details have been considered, working with the client's needs and budget parameters, developing a comprehensive services package that includes vendor contracts. Determines scope of project, timelines and unit requirements to fulfill service agreements.

Required Qualifications

  • Two to three years of experience and strong knowledge in event planning and management in the hospitality sector.

  • Exceptional customer service skills with ability to cultivate professional business partnerships.

  • Proficiency with Microsoft applications and general database management.

  • Ability to learn specialized software systems quickly.

  • Working knowledge of Google Workspace.

Preferred Qualifications

  • Experience with EventMaster catering software and Kx conference software.

  • Hospitality or Bachelor's degree preferred, or equivalent combination of education and experience

Special Conditions of Employment

  • Must maintain valid CA DL, a clean DMV record and enrollment in DMV Pull-Notice Program

  • Overtime may be required from May-August to meet the operational needs of the department. Work hours/days may vary during the summer season.

  • Satisfactory conviction history background check.

  • UCSB is a Tobacco-Free environment.

Special Instructions:

For full consideration, please include a resume and a cover letter as part of your application.

Job Functions/Percentage of Time/Duties

Planning and Analysis

  • 40%
  • Plans, organizes and manages dining and catering content for assigned, moderately complex summer conference programs on campus and at University-owned apartments.

  • Interacts with a diverse clientele (including University professors and commercial program directors), to assess and determine how a program's dining and catering needs can be met by our services and facilities, or other on and off-campus resources.

  • Serves as a planning consultant to event organizers to ensure that all dining and catering details have been considered. Elicits client's needs and budget parameters, researching necessary resources and their availability and developing a comprehensive services package that includes vendor contracts. Determines scope of project, timelines and unit requirements to fulfill service agreements.

  • Gives detailed direction to management teams of four dining commons and two catering units with regard to dining room and catered event operations: logistics, level of event service required, special needs and budget parameters. Ensures that departmental customer service standards are maintained and policies are enforced.

  • Creates customized catering budgets by acquiring all campus and off-campus vendor rates for required products and services, in order to comply with previous rate structures or to provide fiscal solvency for a new program.

  • Establishes and maintains a complex summer meal plan authorization system, including meal card encoding and distribution system for multi-week programs, and key tag tracking for short- stay programs.

  • Independently maintains the Summer Guest Meal Ticket system, including ticket distribution by group and ticket type, tracking and reconciliation. Sale of guest meal tickets accounts for approximately 20% of summer dining revenue.

  • Utilizes Event Master catering and Kx conference programs to manage conference event details from database entry through invoicing.

  • Maintains authorization system for Summer On-line Sack Meal program, in conjunction with ARIT technicians, as required by summer session residents.

  • Oversees creation and implementation of conference season media content for dining commons digital signage network.

  • Administers and implements the summer dining and catering component for assigned conference programs both on campus and at University-owned apartments.

  • Acts as a liaison with off-campus vendors for event services contracts.

  • Represents clients in contractual agreements for services from on and off-campus vendors in order to secure services required; Authorizes contract deadlines and ensures that contract negotiations and deadlines are met.

  • Responsible for the coordination of catered event equipment and services, in compliance with negotiated contract. Partners with Conference Managers to secure event space.

  • Utilizes cloud-based event diagram system for internal and external client floor plan presentation.

  • Negotiates catering financial arrangements, policy statements and service levels by analyzing budget restrictions in order to meet all financial commitments and University department policy requirements.

  • Provides and reviews financial data and statistical data for each conference program.

  • Advises the Assistant Director, Business and Finance, in the proper fund collection and allocation of dining and catering-related services.

  • Uses in-depth knowledge of summer conference programs to review weekly meal count reports, investigating inconsistencies and distributing accurate reports to the dining management team.

  • Prepares final individual conference reports which determine strategies for the future and figure in event pricing.

  • Assists with Campus Catering sales seasonally and as assigned.

Event Planning

  • 35%

June through September

  • Responsible for ensuring that each event is presented professionally, within University policies and departmental standards. Executes and enforces event contracts

  • Meets with event directors in advance; monitors during catered events to ensure that all requirements and plans are implemented properly and professionally by caterers and coordinated service vendors.

  • Provides oversight for all aspects of dining and catered event management for 40-60 different programs annually; reviews applicable University policies and procedures to confirm compliance; monitors event equipment and supply deliveries from resource providers in accordance with client's needs.

  • Oversees catered events and dining commons functions to ensure success of the program.

  • Acts as the primary dining and catering liaison and fields numerous requests relating to upcoming events and programs.

  • Troubleshooting on-site event issues, collaborating with the event management team for solutions.

Student Supervision

  • 20%

March through September

  • Supervises up to two paraprofessional student positions (Conference Dining Assistants). Delegates tasks and monitors progress.

  • Determines student schedules and makes job duty modifications to better meet client needs while remaining cost effective.

  • Recruitment and training. Recruits, hires and trains student staff positions.

  • Evaluates the student applications and resumes and implements department changes or improvements needed in the hiring process.

  • Implements training programs for the Conference Dining Assistant, focusing on University and department orientation, departmental and unit policies and procedures as well as customer service, safety and security issues.

  • In conjunction with Conference Dining Manager, analyzes and evaluates student training programs annually, focusing on efficiency, value and program content.

  • Upholds unit goals and standards.

  • Establishes individual goals and evaluates performance for student position through written performance evaluations.

  • Assigns, disseminates and reviews workloads in order to provide an efficient work flow.

  • Facilitates job enrichment, special assignments and ongoing training for student employees to enhance professional development.

  • Makes recommendations and initiates disciplinary action when necessary in accordance with University staff personnel policies and after consultation with appropriate levels of management.

  • Initiates communication directly with co-workers and/or supervisor to improve and clarify working relationships, identifying problems and concerns and seeking resolution to work-related conflicts. Participates in staff training and development workshops, retreats and meetings as determined by the supervisor.

Other Duties

  • 5%

Supervision

  • May be assigned other administrative duties throughout the year.

  • Promotes the departmental Educational Equity Program in hiring, training and educational practices.

  • Affirm and support Residential Dining's sustainability goals to protect, preserve and regenerate our environmental resources by practicing "earth-friendly" food habits, and helping UCSB on its way to becoming a sustainable community.

  • Facilitates job enrichment, special assignments and ongoing training for students.

Vaccinations Programs

  • Including SARS-COV-2 (COVID-19)

Vaccination Program

As a condition of employment, you will be required to comply with the University of California Policy on Vaccinations Programs

  • With Interim Amendments. As a condition of Physical Presence at a Location or in a University Program, all Covered Individuals must participate in any applicable Vaccination Program by providing proof that they are Up-to-Date with any required Vaccines or submitting a request for Exception in a Mandate Program or properly declining vaccination in an Opt-Out Program no later than the Compliance Date (Capitalized terms in this paragraph are defined in the policy.). Federal, state, or local public health directives may impose additional requirements.

For more information, please visit:

  • UC Santa Barbara COVID-19 Information

https://www.ucsb.edu/COVID-19-information

  • University of California Policy on Vaccinations
  • With Interim Amendments

https://policy.ucop.edu/doc/5000695/VaccinationProgramsPolicy

  • August 5, 2021 California Department of Public Health (CDPH) Order (Heath Care Worker Vaccine Requirement)

https://www.cdph.ca.gov/Programs/CID/DCDC/Pages/COVID-19/Order-of-the-State-Public-Health-Officer-Health-Care-Worker-Vaccine-Requirement.aspx

  • Covered Individuals: A Covered Individual includes anyone designated as Personnel, Students, or Trainees under this Policy who physically access a University Facility or Program in connection with their employment, appointment, or education/training. A person accessing a Healthcare Location as a patient, or an art, athletics, entertainment, or other publicly accessible venue at a Location as a member of the public, is not a Covered Individual.

Equal Opportunity/Affirmative Action Statement

UC Santa Barbara is an Equal Opportunity/Affirmative Action Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Reasonable Accommodations

The University of California endeavors to make https://jobs.ucsb.edu accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Katherine Abad in Human Resources at 805-893-4664 or email katherine.abad@hr.ucsb.edu. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Privacy Notification Statement, Notice of Availability of the UCSB Annual Security Report Disclosures, General Data Protection Regulation (GDPR) Statement for Persons in the European Economic Area, Background Checks, and Notice of Availability of the UCSB Annual Security Report


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
In Room Dining Server
New!

Belmond

Posted Today

VIEW JOBS 2/1/2023 12:00:00 AM 2023-05-02T00:00 <p> El Encanto, a Forbes Five-Star luxury hotel, has been meticulously restored to capture all the romance and glamour that endeared it to both the local Santa Barbara community and visitors alike. Ninety-two quintessential, California-styled suites and bungalows dot the lush, terraced grounds featuring seven-acres of gloriously landscaped gardens with sweeping views of Santa Barbara and the Pacific Ocean. Original architectural features have been lovingly restored, including the historic, trellis-lined Arbor and Lily Pond. Modern additions to the expansive outdoor zero-edge pool and a new beautifully appointed boutique spa enhance the journey for today’s luxury-seeking guest.<br></p><p>We are seeking an In Room Dining Server to be responsible for preparing orders, setting trays and delivering items to guest rooms in an attentive and efficient manner, providing excellent quality of service. Additionally, this person will be responsible for maintaining cleanliness at work and guest areas by clearing, collecting and returning food and beverage items to proper areas.</p><p><strong>Requirements</strong></p><p>This position requires a minimum of one year of previous experience, preferably in a luxury hotel setting. The successful candidate will have polished presentation, high service standards and knowledge of menus, wine pairing, and table presentation. Effective communication skills, along with strong interpersonal and guest relations skills are essential. A high school diploma or GED is required.</p><p><strong>Benefits</strong></p><p>Belmond El Encanto offers a full array of benefits, including medical, dental and vision coverage. In addition, the company pays for basic life and AD&D as well as short term disability. Team members can choose additional coverage to include voluntary life/AD&D, spouse life/AD&D, dependent life, critical care, hospital indemnity, accident and flexible spending.</p><p>The Company offers paid time off, sick pay, a 401(k) program with Company matching, and an employee assistance program. Team members enjoy free cafeteria meals and discounts on food and beverage, spa treatments, and retail boutique items.</p><p>The Discovering Belmond program offers complimentary accommodation for team members while on leisure travel outside their region at any Belmond hotel and resort. It also offers food and beverage at a discounted rate. In addition to the complimentary offerings, discounted rates are available for safaris, trains and cruises. </p> Belmond Santa Barbara CA

Conference Dining Associate

University Of California